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CSR - Customer Service Representative Niftel Communication

1.0 - 5.0 years

0 - 0 Lacs

lucknow, uttar pradesh

On-site

As a Customer Support Agent for the Premium Process in Lucknow, your role involves providing prompt and efficient real-time chat support to customers. Your responsibilities include: - Assisting customers with order status and tracking, delivery issues, cancellations and refunds, as well as general inquiries and account-related concerns. - Collaborating with delivery partners, restaurants, and store teams to ensure timely resolution of issues. - Demonstrating empathy, professionalism, and a solution-oriented approach in every interaction. - Maintaining high levels of customer satisfaction and building trust through effective communication. - Adhering to internal quality standards, response ti...

Posted 3 days ago

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