30 Customer Training Jobs - Page 2

Position Name : Implementation & Care Executive Type: External/Third party payroll Department: Marketing Location: Surat ** A Two-wheeler is mandatory for this role, as the role will involve travel across various construction sites ** About Hilti India (https://www.hilti.in/): Hilti India is a marketing organization of the Hilti Group, a Swiss multinational that develops, manufactures, and markets products for the construction, building maintenance, and energy & industries, mainly to the professional end-user. It manufactures and markets an array of fastening & anchoring systems, power tools, and firestop installation systems. With some 32,000 people in more than 120 countries, we're a great place for you to show us your worth as you learn, grow and carve-out your career. About the job: An Implementation & Care Executive will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the phase of our ON!Track customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS). Day to Day responsibilities including: 1. Play the leading role of implementation of the software and retention of the customers 2. Work with the Ontrack Sales Team during the customer analysis to design the optimal solution for each individual customer's implementation plan, including selling additional days and/or taggers 3. Visiting jobsites and warehouses, Tagging of physical assets & Training the customers on On!Track 4. Gathering of data of all the assets, commodities and consumables in coordination with the customer 5. Follow the implementation & care process as per the given excel tools and get the customer's acknowledgement for all steps in the process 6. Coordinate efforts of entire team of On!Track Sales, marketing team, and back office with a goal of improving market reach of ON!Track solution. 7. Collaborating with Sales team to retain the customer on On!Track 8. Support launch of new products and features to Customers by acquainting them with feature benefits and solution functionality . What you need is: 1. Sales, Marketing or Business Development experience 0-3 Years minimum 2. Software / solution selling preferred but not a must. 3. Education: B.Tech / B.E / Engineering Mechanical / Civil (Preferred) 4. Demonstrated analytical, problem-solving and creative mind when facing problems with no obvious solution 5. Ability to make key decisions regarding change management and adjust each plan to the individual needs 6. Strong interest in software and skilled in Microsoft office suite 7. Ability to work in a cross-functional team environment: Marketing, Sales and 3rd party service provider 8. Good written and verbal communication skills. 9. Ability to multitask, prioritize, and manage time effectively. 10. Drive to develop strong and sustainable relationships internal and external 11. A go getter with decent negotiation skills 12. Comfortable with jobsite conditions and Willingness to travel up to 80%

Technical Consultant Professional Services Job Title : Technical Consultant Department : Professional Services Location : Jordan or Bangalore (Hybrid) Reports To : Technical Lead Hybrid Working Model with two mandated days working from office Job Purpose We are seeking a highly motivated and skilled Technical Consultant to join our Professional Services team You will be responsible for delivering high-quality software for Digital & Cards Solution to our banking and financial services customers across global markets As a Technical Consultant, you will take ownership of the technical aspects of customer projects, ensuring successful installation, integration, and support of product suite Key Responsibilities Project Planning & Design Develop detailed implementation, migration, and testing plans in alignment with customer requirements and best practices. Support solution design discussions by providing technical insights and identifying potential integration points and risks. Implementation & Configuration Perform the installation and configuration of Client software. Collaborate with Architects and Technical Integrators to deploy tailored solutions that meet specific business and technical needs. Business Requirements Implementation Translate functional requirements into technical implementation tasks, ensuring accurate and timely delivery of all solution components. Assist in the customization and parameterization of the platform with development team to suit customer needs Testing & Certification Conduct system integration testing (SIT) and support user acceptance testing (UAT) in collaboration with customer teams. Assist clients in completing EFT Switch certification, ensuring compliance with relevant standards and interfaces. Troubleshooting & Issue Resolution Identify and troubleshoot technical issues during and after implementation. Work with the Client`s Customer Support team to resolve escalated incidents and provide timely resolutions and root cause analysis. Customer Engagement & Training Deliver end-user training sessions, system walkthroughs, and knowledge transfers to client IT and business teams. Provide post-go-live support and assist in smooth transition to production operations. UAT Support Coordinate with customer business and QA teams during User Acceptance Testing. Monitor UAT activities, assist with defect triaging and resolution, and ensure all critical issues are addressed in a timely manner. Validate that the system meets agreed functional and technical requirements prior to sign-off. Production Go-Live Activities Prepare production environments by conducting pre-go-live readiness checks. Participate in cutover planning, final data migration, and configuration validation. Support the execution of go-live events, monitor system behaviour, and resolve any immediate post-launch issues. Ensure stability of the system in production during the post-production period and closely coordinate with Support and internal stakeholders. Handover to Client Prepare and deliver a comprehensive handover package including all system configuration details, user manuals, technical documentation, and operational guidelines. Conduct knowledge transfer sessions for client IT and operations teams. Formally transition the project to the Customer Support team with complete documentation and issue resolution summaries. Documentation & Handover Create and maintain comprehensive documentation, including installation guides, configuration records, operational procedures, and technical handover reports for Customer Support teams. Critical Competencies Communication Skills: Strong verbal and written communication skills, including the ability to produce high-quality documentation and deliver impactful presentations. Ability to facilitate discussions and resolve conflicts or divergent stakeholder expectations during meetings. Technical Proficiency: Solid understanding of IT infrastructure, including operating systems (Windows, UNIX), databases (Oracle), and networking basics. Familiarity with scripting languages (e.g., Shell, PowerShell, or equivalent) and file processing for task automation. Proficiency in industry-standard tools such as Microsoft Visio, Excel, Word, PowerPoint, and ticketing systems (e.g., JIRA, ServiceNow). Agile Methodology: Familiarity with agile development methodologies and experience working in an agile environment. Domain Knowledge Good understanding of banking operations, digital banking channels, payment systems, and self-service banking platforms. Experience with multi-phase, multi-tier project delivery models, involving diverse stakeholders (e.g., clients, third parties, internal teams). Ability to work under pressure and adapt in fast-paced, high-stakes environments. Banking Product Knowledge:?Thorough understanding of suite of products and implementation methodology. Banking Knowledge: Good knowledge of banking concepts, self-service banking, accounting procedures, and banking operations. Qualifications and Experience Engineering degree or Postgraduate diploma with an IT background. 2-5 years hands-on experience with banking related projects ideally with a successful track record in customer-facing situations. Basic knowledge of networking and database concepts, and good programming knowledge. Success Metrics On-time delivery: Deliver projects on time as per project timelines. Quality Assurance: ensure full testing coverage & following best practices for defects management Mentorship: Provide mentorship to junior technical consultant Customer Satisfaction: High levels of customer satisfaction and positive feedback. Project Success: Successful implementation of Client`s solutions (SW installation & configuration) as per agreed scope Equal Opportunity Statement: Our Client is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Position Name : Implementation & Care Executive Type: External/Third party payroll Department: Marketing Location: Delhi/ Mumbai ** A Two-wheeler is mandatory for this role, as the role will involve travel across various construction sites ** About Hilti India (https://www.hilti.in/): Hilti India is a marketing organization of the Hilti Group, a Swiss multinational that develops, manufactures, and markets products for the construction, building maintenance, and energy & industries, mainly to the professional end-user. It manufactures and markets an array of fastening & anchoring systems, power tools, and firestop installation systems. With some 32,000 people in more than 120 countries, we're a great place for you to show us your worth as you learn, grow and carve-out your career. About the job: An Implementation & Care Executive will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the phase of our ON!Track customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS). Day to Day responsibilities including: 1. Play the leading role of implementation of the software and retention of the customers 2. Work with the Ontrack Sales Team during the customer analysis to design the optimal solution for each individual customer's implementation plan, including selling additional days and/or taggers 3. Visiting jobsites and warehouses, Tagging of physical assets & Training the customers on On!Track 4. Gathering of data of all the assets, commodities and consumables in coordination with the customer 5. Follow the implementation & care process as per the given excel tools and get the customer's acknowledgement for all steps in the process 6. Coordinate efforts of entire team of On!Track Sales, marketing team, and back office with a goal of improving market reach of ON!Track solution. 7. Collaborating with Sales team to retain the customer on On!Track 8. Support launch of new products and features to Customers by acquainting them with feature benefits and solution functionality . What you need is: 1. Sales, Marketing or Business Development experience 0-3 Years minimum 2. Software / solution selling preferred but not a must. 3. Education: B.Tech / B.E / Engineering Mechanical / Civil (Preferred) 4. Demonstrated analytical, problem-solving and creative mind when facing problems with no obvious solution 5. Ability to make key decisions regarding change management and adjust each plan to the individual needs 6. Strong interest in software and skilled in Microsoft office suite 7. Ability to work in a cross-functional team environment: Marketing, Sales and 3rd party service provider 8. Good written and verbal communication skills. 9. Ability to multitask, prioritize, and manage time effectively. 10. Drive to develop strong and sustainable relationships internal and external 11. A go getter with decent negotiation skills 12. Comfortable with jobsite conditions and Willingness to travel up to 80%

Position Name : Implementation & Care Executive Type: External/Third party payroll Department: Marketing Location: Pune ** A Two-wheeler is mandatory for this role, as the role will involve travel across various construction sites ** About Hilti India (https://www.hilti.in/): Hilti India is a marketing organization of the Hilti Group, a Swiss multinational that develops, manufactures, and markets products for the construction, building maintenance, and energy & industries, mainly to the professional end-user. It manufactures and markets an array of fastening & anchoring systems, power tools, and firestop installation systems. With some 32,000 people in more than 120 countries, we're a great place for you to show us your worth as you learn, grow and carve-out your career. About the job: An Implementation & Care Executive will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the phase of our ON!Track customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS). Day to Day responsibilities including: 1. Play the leading role of implementation of the software and retention of the customers 2. Work with the Ontrack Sales Team during the customer analysis to design the optimal solution for each individual customer's implementation plan, including selling additional days and/or taggers 3. Visiting jobsites and warehouses, Tagging of physical assets & Training the customers on On!Track 4. Gathering of data of all the assets, commodities and consumables in coordination with the customer 5. Follow the implementation & care process as per the given excel tools and get the customer's acknowledgement for all steps in the process 6. Coordinate efforts of entire team of On!Track Sales, marketing team, and back office with a goal of improving market reach of ON!Track solution. 7. Collaborating with Sales team to retain the customer on On!Track 8. Support launch of new products and features to Customers by acquainting them with feature benefits and solution functionality . What you need is: 1. Sales, Marketing or Business Development experience 0-3 Years minimum 2. Software / solution selling preferred but not a must. 3. Education: B.Tech / B.E / Engineering Mechanical / Civil (Preferred) 4. Demonstrated analytical, problem-solving and creative mind when facing problems with no obvious solution 5. Ability to make key decisions regarding change management and adjust each plan to the individual needs 6. Strong interest in software and skilled in Microsoft office suite 7. Ability to work in a cross-functional team environment: Marketing, Sales and 3rd party service provider 8. Good written and verbal communication skills. 9. Ability to multitask, prioritize, and manage time effectively. 10. Drive to develop strong and sustainable relationships internal and external 11. A go getter with decent negotiation skills 12. Comfortable with jobsite conditions and Willingness to travel up to 80%

Servicing of Customers and Sales Function also. Responsibilities: Sales: Business Development: Identify and develop new business opportunities within your assigned territory. Conduct market research and identify potential customers. Build and maintain strong relationships with existing and potential customers. Prepare and deliver sales presentations and product demonstrations. Negotiate contracts and close sales deals effectively. Achieve sales targets and quotas. Customer Relationship Management: Understand customer needs and provide tailored solutions. Build long-term customer relationships through excellent service and communication. Address customer inquiries and concerns promptly and professionally. Service: Technical Support: Provide on-site and remote technical support to customers. Diagnose and troubleshoot equipment malfunctions. Perform equipment installation, repair, and maintenance. Ensure customer satisfaction with product performance. Service Delivery: Coordinate service appointments and ensure timely service delivery. Maintain accurate service records and documentation. Manage inventory of service parts and equipment. Customer Training: Provide technical training to customers on the use and maintenance of equipment. Educate customers on product features and benefits.