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L1 Tech Support Lead WOW Softech

10.0 - 12.0 years

9 - 11 Lacs

Gurugram

Work from Office

Job Dimensions Position requires a candidate who can lead a team of Engineers engaged into working on Customer Tickets and Proactive SRs for all Spectra products including connectivity products (BIA, ILL, P2P), Managed Products (MBIA, MBB),, SDWAN, Firewall, Managed Wifi, etc. The position is responsible for Partner Management as well as Inhouse teams, driving SLAs, Quality of Technical Resolution, ensuring high levels of customer satisfaction and working on continous capability development of self and the team of 30-40 members for solution based support thereby delivering exceptional service to Home, Enterprise & B2B customers. Responsibility: Experience in Team Management : (Team Size: 30-...

Posted 4 months ago

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