Customer Support Specialist Job (Remote)

Job Description

About the job: Are you passionate about providing exceptional customer service and ensuring customer satisfaction? Do you thrive in a fast-paced and dynamic work environment? Money Choice is looking for a Customer Support specialist to join our team! Key Responsibilities: 1. Provide top-notch customer support via phone, email, and chat channels 2. Assist customers with inquiries, account issues, and product information 3. Resolve customer complaints in a professional and timely manner 4. Collaborate with other teams to ensure a seamless customer experience 5. Identify and escalate priority issues to the appropriate department 6. Maintain accurate records of customer interactions and transactions 7. Continuously strive to improve customer service and exceed performance metrics Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,50,000 /year Experience: 1 year(s) Deadline: 2025-06-25 23:59:59 Other perks: 5 days a week Skills required: Customer Support Other Requirements: If you have a strong background in customer support and a knack for problem-solving, we want to hear from you! Join us at Money Choice and be a part of a team that values your skills and dedication to delivering exceptional service to our customers. Apply now and take the next step in your customer service career! About Company: MoneyChoice.us is a fintech startup on a mission to revolutionize how people engage with their finances. We combine smart technology with personalized insights to help users make better money decisions, whether that means budgeting smarter, eliminating debt, building credit, or investing with confidence. Designed for the digital generation, MoneyChoice.us offers a user-friendly platform powered by data, behavioral science, and a deep understanding of financial wellness. We're not just another finance app; we're your everyday money partner, helping you turn financial stress into financial strength.