Customer Support Specialist

Candidates with Technical Background preferred.

If you have strong communication skills, a problem-solving mindset, and an interest in technology and digital payments, we’d love to connect with you!

KEY RESPONSIBILITIES

• Handle customer and merchant queries related to payment transactions, accounts, and technical issues.
• Provide timely, accurate, and professional responses to customer concerns.
• Assist merchants with transaction-related queries and technical integrations.
• Manage support tickets and maintain accurate customer records using CRM systems.
• Troubleshoot issues and coordinate with technical teams for effective resolution.
• Identify recurring issues, escalate critical incidents, and contribute to improving customer support processes.

REQUIREMENTS

• 1–3 years of experience in Customer Support, Technical Support, or Merchant Support.
• Excellent verbal and written communication skills.
• Strong problem-solving and technical troubleshooting abilities.
• Familiarity with CRM systems, ticketing tools, and data management.
• Basic understanding of APIs, technical integrations, and payment transactions.
• Experience with Jira and ActiveCollab will be preferred.

WHY JOIN US?

• Gain hands-on exposure to the FinTech and payments industry.
• Work closely with technical and cross-functional teams.
• Enhance your technical support, troubleshooting, and customer relationship management skills.
• Be part of a collaborative environment where your work contributes to a better customer experience.

INTERESTED IN THIS OPPORTUNITY?
Apply now or Share your resume at prithvi@celerispay.com

Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network!

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person