Customer Support Representative - International Process

Customer Support Representative – International Process

Location: Serampore, Hooghly

Experience: 0 to 6 months

Job Type: Onsite

Shift Timing: Night Shift (8:30 PM – 5:30 AM)

Stipend: 8,000 to 12,000 + Performance Incentives + 2000/-(Night Shift Bonus)

About CyberToss Pvt. Ltd.

CyberToss Pvt. Ltd. is a leading ITES & KPO service provider delivering top-notch customer support solutions worldwide. We seek a highly empathetic and solution-oriented Customer Service Representative to join our international blended process team.

Key Responsibilities

• Handle customer inquiries through phone, email, chat, and social media.
• Provide accurate and timely solutions, ensuring high customer satisfaction.
• Process orders, returns, refunds, and exchanges efficiently.
• Escalate complex issues when needed and follow up to ensure resolution.
• Maintain detailed records of customer interactions in the database.

Who Can Apply?

• Any graduate with strong English communication skills.
• Experience in customer service (0 to 6 months) is preferred.
• Basic computer skills (MS Word, MS Excel) and attention to detail.
• Ability to work in a fast-paced, customer-focused environment.

Perks & Benefits

• Direct Employment – No third-party payroll.
• 5-Day Work Week – Enjoy a better work-life balance.
• On-Time Salary – Secure and predictable earnings.
• Performance Incentives – Get rewarded for excellence.
• Night Shift Bonus – Additional perks for night shifts.
• Paid Sick Leave + ESI & PF – Job security and benefits.
• Career Growth Opportunities – Promotions to Senior CSR and Team Lead roles.

Why Join Us?

1) Work with global customers in an international process.

2) Fast-track your career in a dynamic and supportive environment.

3) Skill development & training to enhance your customer service expertise.

• Join a supportive team with a positive work environment and growth opportunities.

How to apply:-

1. Visit the career page of Cybertoss Private Limited at https://www.cybertoss.com/career

2. Go through the job description of “Customer Support Representative” thoroughly.

3. Apply For the post by clicking the "Apply to the Job" button to start your application.

4. Fill out the online application form carefully and provide all the required information including CV for better response.

##Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable**

##Also, Interested candidates can directly WhatsApp their CV at 8582881664

Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹150,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• US/UK client support: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person