Customer Support Representative

Job Description

An International Voice Process job involves handling customer interactions via phone, to provide support, resolve issues, and ensure customer satisfaction in a global context . Key Responsibilities: Customer Interaction: Handle inbound and outbound calls from international customers, providing support and addressing inquiries. Problem Solving: Troubleshoot customer issues, find solutions, and ensure customer satisfaction. Language Proficiency: Communicate effectively in one or more international languages, as required by the role. Documentation: Maintain accurate records of customer interactions and resolutions.. Customer Service: Provide courteous, professional, and efficient customer service, even in challenging situations. Process Improvement: Identify areas for improvement in customer service processes and procedures. Skills and Qualifications: Excellent Communication Skills: Strong verbal and written communication skills in the required languages. Customer Service Experience: Prior experience in a customer-facing role, preferably in a call center or similar environment. Problem-Solving Skills: Ability to quickly and accurately identify and resolve customer issues. Cultural Sensitivity: Understanding and respect for diverse cultures and communication styles. Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities. Education: High school diploma or equivalent, with some college or vocational training preferred. Role & responsibilities Preferred candidate profile All Sector candidates can apply , Freshers Plus Experienced Candidates Perks and benefits Health insurance , Night Shift Allowance , Attractive Incentives with Joining Bonus