Customer Support -Logistics

Roles & Responsibilities

Objective / Purpose : To cover for regular activities and reporting for SC Planning team

· To cover the regular tasks of Customer Service daily operation

· To coordinate and compile ROA reports as part of the daily operation

Task 1 Customer Service regular tasks:

1 Order management and Order fulfillment- From OE to OI, OI to GI execution & follow up with different stakeholders like BU, Planning, Sales, MDTM to expedite the process. (Follow OTC transactions in SAP) Daily

2 Monitor payment status with customer/sales team to complete OI before cut-off time Daily

3 Connect with CS & Plant/PLF focal to expedite order closing. (Co-ordination) Daily

4 Complaint management- Handle & support on customer complaint with RCA, Closure, claim settlement etc. Daily

5 Doc Prep for Open account customer orders Daily

Task 2 Reporting:

1 Prepare reports by different order status to follow up with action owners i.e – pending payment, pending allocation/material, pending shipment Daily

2 Prepare daily ROA lifting report Daily.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹55,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Can you join Immediately?
• What is your current salary and expected salary?

Experience:

• Logistics Customer Support: 3 years (Required)
• Logistics: 3 years (Required)
• Customer Service: 5 years (Required)

Work Location: In person