21237 Customer Support Jobs - Page 50

Customer Support at Basware is a team of 200+ global experts dedicated to providing professional, efficient, and effective technical support to Basware customers and partners. Our goal is to enhance customer experience, satisfaction, and loyalty by resolving customer cases and incidents, enabling our customers to use Basware products and services efficiently for seamless business operations. As a Support Consultant with a minimum of 3 years of experience in a support role, you will be responsible for assisting clients in utilizing our enterprise software application on a day-to-day basis. Working both independently and collaboratively with team members, you will deliver timely and professional client support, focusing on issue resolution, data analysis, and advanced client education on software functions. Key Responsibilities: - Develop a deep understanding of assigned product solutions and technical platforms. - Provide high-quality resolutions to customers while adhering to defined support standards. - Offer detailed technical support on assigned products to Basware customers. - Assist customers in understanding product functionality and usage. - Prioritize customer support requests and uphold SLA commitments. - Deliver excellent customer service with a focus on simplifying customers" tasks and enhancing their work value. - Ensure customer satisfaction by providing advice on preventive maintenance and configurations. - Troubleshoot potential defects and submit comprehensive analyses to product management for bug fixing. - Manage your work queue efficiently to ensure timely resolution of all cases. - Conduct remote sessions and calls with customers as needed for issue progression. - Collaborate with internal departments to enhance processes and customer satisfaction. - Perform product installations and set up environments to support issue troubleshooting. - Willingness to work in rotational shift timings. Experience and Core Attributes: - Proficiency in PL/SQL (Certification would be advantageous). - Hands-on experience with Oracle/SQL databases, Microsoft technologies, and operating systems. - Familiarity with XML, Web Services, and integration with SAP/other ERP systems. - Understanding of the P2P cycle is a plus. - Previous customer support and cloud software experience is preferred. - Excellent verbal and written communication skills for providing advice and coaching via email and telephone. - Ability to remain calm under pressure and handle stressful situations effectively. - Results-driven and goal-oriented with a strong work ethic. - Energetic, assertive, and customer-centric demeanor. - Team player capable of building strong relationships with clients and team members. - Analytical thinker and creative problem solver with the ability to handle multiple tasks simultaneously. At Basware, we uphold values of respect, hard work, drive, and customer-centricity in all our endeavors.,

CSR International Process (Voice Chat & Blended Process) EasyJet | Airbnb | PayPal | FIS | JP | NRE To Apply, its required to submit the Google Application Form (Dont Skip Its Mandatory) : https://forms.gle/krZV2DcPAyJ1687D9 *Locations:* Malad & Thane *Processes:* Voice, Chat & Blended (Majorly Voice) *Process Names:* EasyJet | Airbnb | PayPal | FIS | JP | NRE (Kindly note there are more processes apart from these) Jop Openings For Companies: Teleperformance, Tech Mahindra, Concentrix, Eclerx ) *Eligibility Criteria:* *Graduate Freshers & Experienced* Welcome *Undergraduates* Must have minimum *6 months of BPO experience* *Fluent English Communication* *Mandatory* *Salary Details:* * *International Process:* 25,000 35,000 English Communication is must Educational Qualification - Graduation Preferred - Freshers Welcome ( Good English is must) Experience Required - International BPO Preferred Work Location - Malad & Thane Work From Office- WFO In office Mode Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services to customers through effective communication skills. Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management. Bachelor's degree in Any Specialization Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

The ideal candidate for this position should have 2 to 6 years of experience. The location for this job is Noida with 1-2 openings available. The educational requirement is a BA or B.Sc. in a technical field, English, or Communications. An added advantage would be having at least 1-3 years of writing or customer support experience in the electronics, networking, or computer industry, with experience in the semiconductor industry being a plus. The ideal candidate would possess a background in Mass Communication, Physics, or English, along with prior experience in technical writing. Familiarity with semiconductor-related technical jargon, software debuggers, and EDA tool scripts would be beneficial. The ability to edit or create web pages is also considered an advantage. Responsibilities for this role include writing, editing, proofreading, and preparing product manuals per release schedules. This will involve interacting with development engineering and technical marketing personnel to translate conceptual models into coherent reference manuals and user guides. The candidate will also collaborate with engineers, customer support, and product management to ensure the readability, technical accuracy, and completeness of the product documentation. Additionally, participation in developing departmental authoring guides, tools, and process improvements is expected. Desired talents and skills include excellent verbal and written communication skills in English, attention to company documentation and quality assurance standards, the ability to understand and translate technical information into customer documents, and a working knowledge of programming languages, Verilog, formal verification, or logic synthesis. Proficiency in publication tools such as Frame Maker, MS Word, Visio, Eclipse/Web help, as well as familiarity with DITA, CMS, and wiki- or database-based authoring, is desirable. Excellent interpersonal skills and positive teamwork abilities are necessary for conducting interviews with various users and technical staff to gather data for documentation. The ideal candidate should be solution-oriented, self-motivated, and capable of managing schedules and priorities across multiple projects.,

As a candidate for the position, you should possess knowledge in Ecommerce store backend management, which would be highly beneficial for this role. Having product data entry skills will also be advantageous. Your English communication skills, both written and verbal, should be excellent. Solid organizational and time management skills are essential for this job. You must be willing to work in morning, evening, and night shifts. Experience with word processing and spreadsheets, such as MS Office, is required. Proficiency in typing and data entry in product data management is vital. Knowledge of online calendars and scheduling tools like Google Calendar is preferred. You should excel in phone, email, and instant messaging communication. Managing emails and calendars efficiently, responding to inquiries promptly, and maintaining online records are part of the responsibilities. Your duties will include accurately entering product information, creating and optimizing eCommerce product listings, updating existing listings, processing orders, managing eCommerce inventory, adding tracking for orders, providing customer support, basic photo editing, conducting competitor analysis and market research, handling ecommerce store admin dashboard, managing social media, and assuring product data quality. Qualifications for this position include holding any degree, knowledge of digital marketing tactics and web analytics, the ability to meet tight deadlines consistently, and having 1-2 years of experience in data entry, ecommerce, or a related role. Strong computer skills, especially with MS Office and Excel, are necessary. Key skills that will be valuable in this role are Typing Speed, Content Writing, Quality Check, Data Entry Operation, Content Management, and Computer Skills. The functional area of this job is BPO and Ecommerce Store backend Operations, located in Thrissur, Kerala. If you aspire for a career growth akin to a dream, do not hesitate to apply. Simply send us a mail to start your journey.,

As a Customer Relationship Manager, you will play a crucial role in our e-commerce team based in Ahmedabad. With over 1 year of experience in customer support or CRM, preferably in an e-commerce environment, you will be responsible for handling customer interactions through various channels such as email, chat, phone, and social media. Your primary goal will be to address customer queries promptly and professionally, ensuring a smooth and positive experience to drive customer loyalty. Your key responsibilities will include resolving issues with empathy and professionalism, coordinating with internal teams to facilitate smooth order processing, managing returns, complaints, and feedback efficiently, as well as maintaining CRM records and monitoring customer satisfaction metrics. Strong communication and interpersonal skills are essential for this role, along with familiarity with CRM tools, Excel/Google Sheets, and a calm, solution-oriented, and customer-focused approach. A graduate degree is preferred for this position. Join our team and contribute to building delightful customer experiences with a brand that values empathy and connection.,

The Helpdesk Executives play a crucial role in providing excellent customer support to individuals interested in studying abroad and immigration. As a Helpdesk Executive, your primary responsibility will involve addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process. You will serve as the initial point of contact for clients seeking information on studying abroad and immigration, responding promptly and professionally through various communication channels such as phone calls, emails, and live chat. Additionally, you will arrange call backs from advisors to address detailed client queries and coordinate with internal teams to ensure timely responses. Handling client concerns, issues, and discrepancies effectively is essential in this role. You will be responsible for maintaining accurate records of client interactions, updating client profiles in the CRM system, and working collaboratively with different departments to ensure seamless client support and communication. As a Helpdesk Executive, providing feedback on common client issues to enhance service quality, addressing potential concerns proactively, and staying updated on relevant information such as immigration policies and study programs are key aspects of the role. Moreover, dealing with previous staff concerns and handing over cases to the appropriate personnel are part of your responsibilities. The ideal candidate for this full-time position should be detail-oriented, committed to maintaining accurate records, and willing to work day shifts at the Thrissur, Kerala location. Proficiency in English is required for effective communication with clients. If you are dedicated to delivering exceptional customer support and staying informed on industry updates, we encourage you to apply for this rewarding opportunity.,

Hiring: Customer Support Associate Domestic/International Process Location : Mohali, Chandigarh Salary : Up to 38,000 CTC Shift : Rotational shifts (as per process) Qualification : UG/Graduate Experience : FRESHERS are welcome Requirements: Excellent English communication skills Willingness to work in rotational shifts Immediate joining is a must Apply Now Contact: Jyoti – 8264812719 Immediate joiners only Referrals are highly appreciated

You will be joining PROPVIVO, a forward-thinking Property Management company dedicated to revolutionizing Community Association Management. Your role as a Customer Service Representative (CSR) will require you to be present at the Surat location on a full-time basis. Your primary responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, handling inquiries, and elevating the overall customer experience. As a CSR, you will be expected to work night shifts from Monday to Saturday. A background in Customer Service, Customer Support, and strong communication skills are essential for this role. Experience in enhancing Customer Satisfaction, as well as knowledge of the property management or real estate industry, will be advantageous. A degree in business, Hospitality, Sales, Marketing, or related fields is preferred. Proficiency in English is a must, along with the ability to listen attentively and empathize with customers. Your day-to-day tasks will encompass portfolio management, vendor management, community interaction, operational collaboration, board meeting preparations, and customer interactions. You should excel in multitasking, exhibit teamwork, adaptability to change, and possess problem-solving skills. In return, PROPVIVO offers a range of benefits including opportunities for growth, health insurance, a supportive work environment, paid leaves, career development prospects, referral bonuses, star performer bonuses, competitive compensation, a casual dress code, occasional social gatherings, and incentives for surpassing customer expectations. By exceeding customer satisfaction, you can earn additional rewards and positive endorsements.,

You will be a preferred candidate for this role if you have exposure to the IT industry. It would be advantageous if you have previous experience working with Advanced Excel and creating impactful presentations. We welcome candidates with diverse educational backgrounds, but a proven track record in analytic and quantitative coursework is essential. A bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics, or Econometrics will be considered. As a part of this role, your responsibilities will include developing and managing client portfolios, analyzing customer data to enhance their experience, conducting product demonstrations for customers, improving onboarding processes, acting as a mediator between clients and the organization, handling and resolving customer inquiries and complaints, and working towards reducing customer churn to increase retention rates. This is a full-time position with benefits including Provident Fund, day shift schedule, and performance bonuses. We are looking for candidates with at least 1 year of experience in customer support and client servicing. The work location is in Gurugram, Haryana, and the job requires in-person attendance. We are hiring immediately and interested candidates should be able to join us promptly. The application deadline for this position is 05/07/2025.,

As a Field Service Technician, your main responsibility will be to provide service and customer support during field visits or dispatches. You will be required to tie workflow to schedule efficiently and manage all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions will be a key part of your role. Additionally, you will need to produce timely and detailed service reports, document processes, and operate the vehicle in a safe manner while using field automation systems. It is crucial to follow all company's field procedures and protocols diligently. Collaboration with the technical team and sharing information across the organization is essential for successful completion of tasks. Understanding customer requirements and providing appropriate recommendations or briefings will be part of your daily interactions. Building positive relationships with customers is also a significant aspect of this role, as it contributes to overall customer satisfaction and retention.,

As a Validation Specialist at Sectigo, you will manage the day-to-day handling of validation phone calls, tickets, and emails for our customer base. You will work closely with our customers and internal clients to verify SSL certificates, research customer organizations, and ensure the accuracy of contact details. Your role will involve providing exceptional customer service through phone, email, and live chat, processing various types of certificates, and resolving customer inquiries. Day-to-day responsibilities include maintaining Sectigo's customer base, assisting with SSL certificate verification, processing different types of certificates, troubleshooting and resolving reported issues, and escalating complex issues when necessary. You will follow standard procedures for issue resolution and collaborate with internal teams to ensure customer satisfaction. Additionally, you will independently handle customer support issues, conduct organization verification, and respond to customer inquiries via multiple communication channels. This individual contributor role requires at least 2+ years of customer support or help desk experience, along with proficiency in using validation and order management tools. A Bachelor's or college degree in a business or technical field is preferred. Strong computer literacy, communication skills, attention to detail, and the ability to multitask are essential for success in this role. Knowledge of information security products, such as antivirus software and email encryption, is advantageous. To excel in this role, you must possess excellent verbal and written communication skills, be a quick learner, and exhibit patience when addressing user questions. The ability to work independently, collaborate effectively with a team, and adapt to shift work and off-hours is crucial. Knowledge of SSL PKI products and services, integrity, and a congenial personality are desirable qualities. If you are self-motivated, detail-oriented, and dedicated to providing outstanding customer service, we invite you to join our team at Sectigo and contribute to our mission of delivering a market-leading user experience.,

Ellucian is a global market leader in education technology, empowering innovation for higher education by partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Utilizing an AI-powered platform trained on extensive higher education data, Ellucian drives efficiency, personalization, and engagement for students, faculty, and staff. With a focus on the unique needs of learning institutions, the Ellucian platform offers best-in-class SaaS capabilities and delivers insights essential for the present and future. Their solutions cover the complete student lifecycle, from recruitment and enrollment to retention, workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, extensive partner network, and user community of over 45,000 promote best practices for institutional success and improved student outcomes. At Ellucian, values are rooted in purpose. Embracing leadership, innovation, and growth, the organization humanizes its approach, recognizing the strength of its people. With a shared vision of transformation, Ellucian strives to shape a brighter future for higher education. As a Consultant at Ellucian, you will utilize programming skills and knowledge of customer business challenges to provide exceptional service to the Ellucian customer community. Your responsibilities will include troubleshooting product issues, offering guidance, and providing support to customers. This customer-facing role demands strong consulting skills. Working as a Restart consultant, you will collaborate with a team of analysts dedicated to supporting the customer base. As part of the ActionLine Degreeworks Support team, you will address and resolve issues faced by customers, both internally and externally. Ellucian is seeking individuals who challenge the status quo, take ownership, and collaborate as a team to empower and satisfy customers. The work environment is collaborative, with state-of-the-art facilities and equipment. Regular meetings encourage idea-sharing among team members. Key Responsibilities: - Provide comprehensive support to Ellucian clients and employees by troubleshooting and resolving issues - Document problems and solutions in Ellucian's tracking system, monitoring progress until resolution - Establish effective relationships with other Ellucian staff members - Collaborate with the Action Line team to deliver exceptional client support - Independently address issues and contribute actively to team efforts - Enhance customer self-help by creating accurate knowledge base articles - Continuously learn and adopt new technologies and concepts - Analyze technical and functional impacts, focusing on problem-solving - Utilize AI tools to improve productivity, problem-solving, and decision-making Qualifications: - Proficiency in Unix/Linux command line navigation; Administration experience is a plus - Familiarity with SQL and relational database systems like Oracle - Previous experience in Customer Support or a willingness to start in this field - Strong verbal and written communication skills - Excellent analytical and problem-solving abilities - Quick adaptability to fast-paced environments - Proactive attitude and commitment to client commitments - Additional advantages include familiarity with SSL, REST APIs, Tomcat servers, Cloud concepts, and basic programming knowledge Ellucian offers individuals with a minimum 4-year career break the opportunity to learn and grow. Applicants will undergo an assessment criteria, which will be communicated upon shortlisting. The successful candidate must be willing to visit the office as required, as this position is not fully remote. This facilitates effective learning, collaboration, and support during the Restart program tenure.,

The Corporate Information Management Specialist will work under the direction of the Content Services Delivery Lead and be responsible for various tasks including: - Reviewing all electronic resources and providing support for all databases in coordination with customer groups. - Assisting in analyzing data and organizing it into different categories. - Ensuring effective transition of user requirements into technical requirements for management processes. - Liaising with customers to provide solutions for their issues. - Collaborating with IT consultants to discuss and explain customer requests and issues. - Maintaining work instructions and supporting process improvement initiatives. The responsibilities of the role also include performing day-to-day archival activities such as: - Receiving hardcopy documents from internal sources or operating facilities. - Managing offsite storage requests including storage, retrieval, and return using the endorsed request system. - Providing guidance to internal customers on processes, profiling of offsite storage cartons and contents, and other records management processes. - Responding to critical requests and general customer requirements accurately, timely, and professionally. - Running a report for the annual carton destruction process and coordinating further actions with business focal points. - Administering the Safe Custody process according to agreed KPIs and SLA, which involves registering and filing sensitive information in locked cupboards onsite and offsite storage. - Managing the mailbox for Safe Custody requests efficiently.,

!! ONLY FOR MUMBAI LOCATION!! Position : E-Commerce CUSTOMER SERVICE. Location : Andheri East, Chandivali Process : Domestic Inbound Voice Process Education : HSC/Any Graduate Age limit: 20 to 39 year Experience: Both Fresher and Experienced. Shift timing: From 6:30 am to 11.:30 pm any 9 hr Rotational Shift, 6 Days Working and 1 Rotational week off Salary : Between 16500k to 18k in hand + Performance Incentives Responsibility: - Handling and resolving general enquiries of customers. - Handling complaints etc. Key Skills: ~ Good communication skills, (English) . ~ Good knowledge of computer. ~Ready to work in Voice/Non Process. Benefits: Centralized pick-up and drop from Andheri and Ghatkopar Station during the day. . Contact: HR Ramesh pal :7303443025

Hiring Now: Voice/ Chat Support Executive at Foundever( Sitel) Candidates from Mumbai Location can apply. We are hiring for CSR for US Chat Process At our Mumbai Office (Chandivali, Andheri East.) This is a 5 Days working role and will have US Shift. There will be rotational shifts of 24*7 Any 9 Hours Duty which will be decided as per the roster. Candidate should be comfortable working in night shift. Please see below the role requirements and skills required. HSC with 6months or above experience into relevant field. Salary: Up to 20200k In-hand (Relevant Feild Experience & On Paper Documents) Graduates Fresher can apply. Salary: Up to 18k In-hand (For Fresher) Experience into Chat process. Strong Communication, teamwork, time management and problem solving. Strong Analytical, Multitasking and decision-making abilities. Strong Emotional Intelligence Candidates from Mumbai Location can apply. Connect on call with HR RAMESH PAL 7303443025 OR Kindly drop your resume on below mail ID ramesh.pal@foundever.com

Hiring Telecaller for Fresher & Experience. - Customer support for Ecommerce - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Day shift - Virtual Interview HR Connect - Ms. Sangeeta - 82402 45399 Required Candidate profile Qualification - Min 12th Pass Salary - Fresher - 15k Exp - 17k Male & Female both can apply Candidate needs to be well versed in English Office Location: Kolkata Day shift Good luck

We are hiring for an Domestic Voice process which includes rotational shift 5 days working 2 rotational offs Salary - 2lpa to 3.5lpa depending on criteria and experience. Graduate + 6 months exp can apply. Required Candidate profile Excellent English Communications Skills required Rotational Shift /Flexible to work in any shifts and timings 5 days working , 2 rotational offs Graduate experienced. (No Btech/B.E./BSC) Perks and benefits PF & Medical Insurance Provided

We are hiring for an International process which includes rotational shift and night shifts . 5 days working 2 rotational offs Salary - 2lpa to 4.5lpa depending on criteria and experience. HSC or Graduate Fresher can apply. US /UK Voice Process Required Candidate profile Excellent English Communications Skills required Rotational Shift /Flexible to work in any shifts and timings 5 days working , 2 rotational offs Graduate/HSC Fresher & experienced. (No Btech/B.E./BSC) Perks and benefits Cab Facility PF & Medical Insurance Provided

5 Days of working 2 Days week off Rotational Shift/off Cabs both side Incentive Unlimited GDS/Amadeus/Saber Salary Fresher - 16k to 25k Experience - 22k to 40k Undergraduate & Graduate Both can apply Required Candidate profile - Undergraduate with 6 months can apply - Pleasant and confident phone etiquette - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate

Role Overview: Educational Qualifications: Graduates/UG/PG Work Experience Essential Exposure to similar role for a minimum of 6 months (international). Experience of working in 24/7 environment. Role & responsibilities Excellent written and oral communication skills. Candidates to be having experience of International Chat Process background. Key Responsibilities - Chat Support. Candidates should be able to resolve customer issues. Chat ownership, drive to resolution and communication with customer. Experience in upselling Experience Desirable 6 months or more experience in similar role. Experience on live chat process/web chat/chat support Note - It will be night shifts only Please reach out to us for the virtual rounds of interviews, - Muskan singh 7390064927 (ms001064264@techmahindra.com) Jagriti - 9621836318 Arpita - 9125409717

5 Days of working 2 Days week off Rotational Shift/off Cabs both side Incentive Unlimited GDS/Amadeus/Saber experience required Required Candidate profile - Undergraduate with 6 months can apply - Pleasant and confident phone etiquette - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate

Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call Soumya@8088720040 call indu@7848820046 call aditi@7795311459

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call indu@7848820046 call Renuka @7483101122 call suman@7848820047 Call aditi@7795311459

Graduates only 5 days working Rotational Shifts & offs Both side cabs Loc: Guragon No shifts after 1.30am for females Per Night shift allowance of Rs200 Salary: Upto 32k in hand Freshers can also apply Virtual interviews

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. suman@7848820047 anusha@7815982900 misha@7848820042