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7.0 - 12.0 years
7 - 13 Lacs
Pune, Maharashtra, India
On-site
What You'll Do The primary function of the Business Manager for an order management team within the customer support group is to oversee and streamline the entire order processing workflow. This includes ensuring that orders are accurately processed, tracked, and fulfilled in a timely manner while maintaining high standards of customer satisfaction. The Business Manager is responsible for implementing and optimizing systems and processes to enhance efficiency, reduce errors, and improve overall service delivery. Additionally, the Busniess Manager is tasked with leading and developing the order management team, fostering a culture of continuous improvement and professional growth. By providing best-in-class services, they contribute to business growth by acquiring new processes and expanding the team's capabilities. They provide strategic direction, set performance goals, and monitor key metrics to identify areas for improvement. By mentoring team members and promoting best practices, the Business Manager ensures that the team is well-equipped to handle complex order management tasks and deliver exceptional customer support. This role also involves collaborating with senior leadership to align order management strategies with overall business objectives and drive operational excellence Qualifications Any Graduate/Postgraduate, Any Graduate/Postgraduate, Minimum 10-12 years of experience in Customer Service. Minimum 5 years experience in people management Skills Should have thorough understanding of the Performance Metrics Assessment and Job Allocation techniques Strong Collaborative Style to drive cross-cultural collaboration Strong analytical and problem-solving skills Possesses excellent written and verbal Communication skills Ability to identify underlying opportunities and build on Experience in driving performance without formal reporting for a team of 7-9 members Experience in Stakeholder communications and Management. Experience of handling process transitions, fair understanding of transition tool and techniques Result oriented and self-motivated Flexible to work in month end / Quarter end situations into flexible shifts (US). Be creative, innovative, and have an open mind. Strong people Management skills
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Bengaluru, Karnataka, India
On-site
Job description As a Senior Specialist in Guest Services, youll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You'll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You'll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You'll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You'll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-channel environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs. About you: Bachelor's Degree from an Accredited University. 6 months to 1 year of previous customer service experience, preferably in Chat/E-mail environment. Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues High on critical thinking, problem solving and ownership, Strong bias for action Open to work in 24/7 shifts, preferably working in US time zones Good to have: US cultural awareness, Previous experience working for US processes
Posted 2 weeks ago
1.0 - 6.0 years
1 - 6 Lacs
Hyderabad, Telangana, India
On-site
Position Summary & Key Areas of Responsibility The Retail Solutions SW Test Engineer position is a Development test engineer responsible for automating the tests and also ensuring delivered software conforms to user and business specification for Retails product in Japanese Market. Essential Duties and Responsibilities : Automating the regression suites using ,Selenium, ,Jmeter,C# ,Java, SQL Test system modifications to prepare for implementation. Investigate customer problems referred by technical support. Communication with customer support teams Provide technical support during software installation and configuration. Monitor bug resolution efforts and track successes. Identify program deviations from standards, and suggest modifications to ensure compliance. Provide feedback and recommendations to developers on software usability and functionality. Plan test schedules or strategies in accordance with project scope or delivery dates. Design test plans, scenarios, scripts, or procedures. SQL Server Proficiency, the ability to read and understand complex queries, experience with SQL Profiler, SQL Reporting Services and SQL Management Studio. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks. Develop or specify standards, methods, or procedures to determine product quality or release readiness. Experience on test automations development and executions. Knowing Japanese Language is preferable. Qualifications Basic Qualifications Bachelors degree in a relevant discipline such as computer science, computer engineering, software design) or equivalent combination of education and experience. Minimum of 3+ years experience in related disciplines. Minimum of 1+ years experience working in an Agile environment Automation experience is needed. Experience on setup and troubleshoot required hardware for test environments is must. Experience with Quality Center, Practitest or equivalent test management software Experience with SQL, C#, Java, JMeter, Selenium will be added advantage Technical expertise needed to follow complex instructions and achieve desired results Professional certification a plus Ability to create and execute manual test scripts in an Agile environment Possess a good knowledge of development methodologies Ability to drive projects to completion sometimes requiring bringing in team members or business owners to remove roadblocks Ability to communicate and at times instruct end-users on functionality of applications Ability to perform root cause analysis Must possess analytical thinking skills, with preference for knowledge of problem solving methodologies and their application to business problems Adaptable to new technologies and new platforms Willingness to learn and take on new technologies as necessary Must be team oriented, goals and task driven Offers of employment are conditional upon passage of screening criteria applicable to the job
Posted 2 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Hyderabad, Telangana, India
On-site
Position Summary Key Areas of Responsibility The Retail Solutions SW Test Engineer position is a Development test engineer responsible for automating the tests and also ensuring delivered software conforms to user and business specification for Retails product in Japanese Market. Essential Duties and Responsibilities : Automating the regression suites using ,Selenium, ,Jmeter,C# ,Java, SQL Test system modifications to prepare for implementation. Investigate customer problems referred by technical support. Communication with customer support teams Provide technical support during software installation and configuration. Monitor bug resolution efforts and track successes. Identify program deviations from standards, and suggest modifications to ensure compliance. Provide feedback and recommendations to developers on software usability and functionality. Plan test schedules or strategies in accordance with project scope or delivery dates. Design test plans, scenarios, scripts, or procedures. SQL Server Proficiency, the ability to read and understand complex queries, experience with SQL Profiler, SQL Reporting Services and SQL Management Studio. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks. Develop or specify standards, methods, or procedures to determine product quality or release readiness. Experience on test automations development and executions. Knowing Japanese Language is preferable. Qualifications Basic Qualifications Bachelors degree in a relevant discipline such as computer science, computer engineering, software design) or equivalent combination of education and experience. Minimum of 1+ years experience in related disciplines. Minimum of 1+ years experience working in an Agile environment Automation experience is needed. Experience on setup and troubleshoot required hardware for test environments is must. Experience with Quality Center, Practitest or equivalent test management software Experience with SQL, C#, Java, JMeter, Selenium will be added advantage Technical expertise needed to follow complex instructions and achieve desired results Professional certification a plus Ability to create and execute manual test scripts in an Agile environment Possess a good knowledge of development methodologies Ability to drive projects to completion sometimes requiring bringing in team members or business owners to remove roadblocks Ability to communicate and at times instruct end-users on functionality of applications Ability to perform root cause analysis Must possess analytical thinking skills, with preference for knowledge of problem solving methodologies and their application to business problems Adaptable to new technologies and new platforms Willingness to learn and take on new technologies as necessary Must be team oriented, goals and task driven Offers of employment are conditional upon passage of screening criteria applicable to the job
Posted 2 weeks ago
0.0 years
2 - 3 Lacs
Nashik, Maharashtra, India
On-site
Sales Support & Administration: Provide comprehensive administrative support to the sales team, including preparing presentations, reports, and sales forecasts. Maintain and update customer records and sales data accurately in the CRM system. Assist in preparing sales agreements, quotations, and proposals. Manage sales team calendars, schedule meetings, and coordinate travel arrangements as needed. Order Processing & Management: Receive, process, and track customer orders from initiation to delivery, ensuring accuracy and timeliness. Coordinate with production, logistics, and dispatch teams to ensure smooth order fulfillment. Communicate order status, delivery schedules, and any potential delays to clients and sales representatives. Handle billing inquiries and support the finance department with invoicing related to sales orders. Customer Service & Communication: Serve as a primary point of contact for customer inquiries related to products, orders, pricing, and service. Address customer concerns, resolve issues, and escalate complex problems to the appropriate sales or management personnel. Build and maintain positive relationships with clients through professional and timely communication. Reporting & Analysis: Generate regular sales reports, including sales performance, pipeline status, and customer activity. Assist in analyzing sales data to identify trends, opportunities, and areas for improvement. Cross-functional Coordination: Liaise effectively with other departments such as Marketing, Operations, Finance, and Customer Service to ensure seamless workflow and customer satisfaction. Support marketing campaigns by distributing materials or coordinating follow-up activities.
Posted 2 weeks ago
0.0 - 5.0 years
2 - 3 Lacs
Noida
Work from Office
At Elfen watches we believe in supporting The right talent . You will be managing our full customer support. join if you are looking for a company to grow
Posted 2 weeks ago
0.0 - 5.0 years
2 - 3 Lacs
Navi Mumbai
Work from Office
Walk-in interviews only Fresher and Experienced both can apply 5 days rotational shifts 2 days rotational offs Pure inbound customer service Voice process Good amount of incentives Need Fluent English Contact 8826770027 Shivam/ 7428370506 - Ritu
Posted 2 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
New Delhi, Gurugram
Work from Office
Customer Care Executive Required Graduate with minimum 06 month BPO experience ( Voice/Blended process) Fluent English communication Customer Care - 20 to 25 k Depends on experience/interview/location Call or WhatsApp updated resume @7838882457 Required Candidate profile Other Process Customer Care Executive minimum 06 month's experience Graduate For Tamil/ Marathi Speaking Salary - upto 28 k For English Salary upto 23 k WhatsApp update resume @7838882457 Shristi
Posted 2 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Urgent requirement For International Voice Process...! Contact HR (Banani) - 7044219047 Email ID - banani.karmakar@marketstar.com Mention "HR Banani" when you come for walk-in interview... Role: Account Strategist Experience : 0 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes forbook segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. Regards, Banani Karmakar banani.karmakar@marketstar.com 7044219047 Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@marketstar.com" immediately.
Posted 2 weeks ago
1.0 years
2 - 4 Lacs
Bangalore, Karnataka, IN
On-site
About the job: Key responsibilities: 1. Address patients' concerns related to their accounts and billing issues. 2. Negotiate and assist in the collection of unpaid debts. 3. Create customized payment plans and process patient payments. 4. Contact patients with overdue balances to discuss and recover payments. 5. Clearly explain billing policies, procedures, and account details over the phone. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 4,00,000 /year Experience: 1 year(s) Deadline: 2025-08-27 23:59:59 Other perks: 5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance Skills required: Client Interaction, Voiceover, English Proficiency (Spoken) and Customer Support Other Requirements: 1. Prior experience in AR (Accounts Receivable) calling is an added advantage. 2. Excellent verbal and written communication skills. 3. Proficient in MS Excel and MS Word. 4. Willingness to work flexible night shifts. 5. Adaptability and a proactive attitude to go the extra mile when required. 6. Should have international Voice process experience About Company: IStarmark was founded in 2000 and focused on US healthcare products and services. We help customers focus on improving their bottom line, enabling them with technology, services, consulting, and analytics. We have a strong Product development team combined with the RCM Services team, with a strength of 1300+ in total and expanding. Building products is a different experience that a lot of technology-passionate people yearn for. There is longevity to applying ideas, opportunities to improve solutions, challenges of complex healthcare-related aspects, and much more in our product development life cycle. With RCM services critical to any healthcare provider in the US, the difference with us is the value we bring to the table. We are bound
Posted 2 weeks ago
0.0 - 5.0 years
3 - 6 Lacs
Chennai
Work from Office
Job Opening: International Voice Process( Customer support )Opportunity International Voice Process Customer Support | Chennai (Ambit IT Park, Ambattur) Looking to start or grow your career in a global MNC? Join our vibrant customer support team and work in an international voice process with exciting growth opportunities! What We Offer: 5-Day Work Week (2 Rotational Week Offs) Professional Work Environment Training & Career Growth , Growth opportunities within a global support environment. Friendly, inclusive, and high-performance culture. Attractive Salary + Incentives Location: Ambit IT Park, Ambattur, Chennai Who Can Apply: Graduates only (Degree is mandatory) Freshers & Experienced candidates welcome Relieving letter not required Career gaps? No problem! Requirements: Excellent verbal and written communication skills in English. Willingness to work in a US-based night shift with rotational week offs. Must hold a valid degree or provisional certificate at the time of joining. Tech-savvy mindset with a customer-first attitude. Ability to multitask and work in a fast-paced environment. Location: Ambit IT Park - Ambattur Shift: US Night Shift (Rotational Week Offs) Experience: Experienced / Freshers Welcome Salary: Best in Industry + Incentives Qualification: Any Graduate (Degree Certificate or Provisional Certificate is Mandatory) Apply Now: Send your updated resume to rubini.ravichandran@movate.com (Rubini HR) Hurry! Limited openings for immediate joining.
Posted 2 weeks ago
0.0 - 4.0 years
2 - 4 Lacs
Gurugram, Delhi / NCR
Work from Office
Personal bankers help clients manage their money so as to balance risk. Personal bankers may also be referred to as commodities, securities, or financial services sales agents. They are responsible for undertaking banking duties and overseeing...
Posted 2 weeks ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Job description **"Hiring Now! Call Center Jobs in Bangalore with JobShop!** - Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles. - Freshers can start their career here; experienced candidates can advance theirs. Job Details: Role: Customer Support US International Voice Process Location: bhartiya city & Bellandur Experience: Freshers & Experienced candidates welcome Shift: Night Shift (includes night shift allowance) Salary & Benefits: Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives Experienced: 28,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives Additional Perks: One-Way Cab Provided for Easy Commute Attractive Incentives Based on Performance Joining Bonus Get rewarded after completing 3 months! Growth Opportunities within the organization Work in a Dynamic, Supportive, and Fun Environment! Who Can Apply? Excellent Communication Skills in English Freshers & Experienced Candidates (Customer Support/International Process Experience Preferred) Willing to Work in Night Shifts Customer-Oriented with a Problem-Solving Attitude Why Join Alorica? Competitive Salary & Perks Performance-Based Growth Opportunities Work with a Leading Global Brand Friendly & Professional Work Culture Limited Openings Available! Don't Miss This Opportunity! Apply Now & Kickstart Your Career with Alorica! For More Details Call HR Sara- 6360065554 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Discription Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation. Job Details: Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details Call HR Bhuvana-7406034000 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job description **"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Neha-7975182408 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
**"Kickstart Your Call Center Career with JobShop!** - Multiple roles open across top companies in Bangalore. Freshers and experienced candidates welcome! - Apply with JobShop, Indias largest BPO recruitment company, and find the best positions in one place. Job Details: Role: Customer Support US International Voice Process Location: bhartiya city & Bellandur Experience: Freshers & Experienced candidates welcome Shift: Night Shift (includes night shift allowance) Salary & Benefits: Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives Experienced: 28,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives Additional Perks: One-Way Cab Provided for Easy Commute Attractive Incentives Based on Performance Joining Bonus Get rewarded after completing 3 months! Growth Opportunities within the organization Work in a Dynamic, Supportive, and Fun Environment! Who Can Apply? Excellent Communication Skills in English Freshers & Experienced Candidates (Customer Support/International Process Experience Preferred) Willing to Work in Night Shifts Customer-Oriented with a Problem-Solving Attitude Why Join Alorica? Competitive Salary & Perks Performance-Based Growth Opportunities Work with a Leading Global Brand Friendly & Professional Work Culture Limited Openings Available! Don't Miss This Opportunity! Apply Now & Kickstart Your Career with Alorica! For More Details Call HR Muskan-9380964680 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
We are hiring Provider Contact Center Executives for our growing healthcare operations team. This is an exciting opportunity for freshers and recent graduates (2020 & above pass-outs only) who have excellent communication skills and are eager to start their career in a dynamic work environment. Roles & Responsibilities Handle calls to and from healthcare providers based in the US Respond to queries related to medical claims, eligibility, and patient records. Offer empathetic and efficient solutions while maintaining high service standards. Document all calls and interactions accurately. Work collaboratively with internal teams to resolve provider concerns. Eligibility Criteria Education: Minimum 2nd PUC pass and above Required Skills Excellent verbal communication in English (CEFR Grade B2 or above) Good voice clarity and neutral accent Ability to multitask with empathy and strong soft skills Analytical thinking and a solution-oriented mindset Selection Process HR Fitment Round Harver Voice Assessment (CEFR B2 Level Qualification) Voice & Accent Round Operations Round For More Details Call HR Sadaf-6362015960 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
Noida
Work from Office
Responsibilities: * Manage incoming customer calls via phone and email * Provide exceptional customer service through voice support * Resolve issues promptly with empathy and professionalism
Posted 2 weeks ago
0.0 years
1 - 3 Lacs
Chennai
Work from Office
Greetings from AGS Health! Job Title: Trainee Process Associate - AR Caller Process: International Voice Process Roles & Responsibilities: To address outstanding or assigned AR through analysis and phone calls by using available resources. Utilization of all possible tools and applications available to take into account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer, or adjustment. To report trends/patterns in denials, claim submission errors, credentialing issues, and billing-related roadblocks to the immediate reporting manager. To meet the established SLAs (service level agreements) for production and quality To update the outcome of the calls or analysis clearly and coherently in the billing system To utilize the P&Ps (policies and procedures) established for the process, and also stay updated with changes made to the P&Ps To improve the performance based on the feedback provided by the reporting manager/quality audit team. Qualification: Graduate fresher- BBA., BA., B.Com., BCA, B.Sc (Physics, Chemistry, CS, MBA, MCA, Maths), and 10+12+Diploma. Passed out year 2019 to 2025 2025 passed out candidates should have the final semester result as mandatory. Please Note : B.E/B.Tech/ME/M. Tech - are not eligible to apply Interview Process: Rounds of Interview: 1. HR Interview 2. Online Assessment - Grammar & Aptitude 3. Versant Test - Language Assessment 4. Operational/Technical Interview Shift Timing: 05:30 PM to 2:30 AM or 7:00 PM to 4:00 AM Night Shift (US Shift). Should be flexible for both shifts. Transport : Two-way transport is available based on boundary limits. Location: Chennai - Ambattur Job Type: Full-time, Regular / Permanent Benefits: Saturday Sunday fixed Week Offs PF ESI Gratuity Health insurance. Performance bonus Competitive remuneration Free cab transport Required Skills: Good Verbal and Written Communication skills Should be comfortable working with Night shifts. Sound analytical skills Logical thinking Interested candidates can WhatsApp their updated resume to 8754478884 - Shyamalatha Direct walk-in. Please mention shyamalatha in your resume Thanks & Regards, Shyamalatha Team Lead - Talent Acquisition AGS Health.
Posted 2 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Hyderabad
Work from Office
MASS HIRING FOR TEAM LEADER & SENIOR EXECUTIVE FOR HYDERABAD SALARY UP TO 6 LPA + INCENTIVES + YEARLY BONUS + 5 DAYS WORKING + FREE CABS. Call HR Sakshi TO Schedule Your Interview @ 9257030225 Drop your Resume:- shaktideora@virtueplacement.com Role & responsibilities:- In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation • Manage Order to Cash related to collections and dispute management, implement & enforce to strategy • Interaction with end customers via Calls and Emails for collecting pass due amounts. • Meeting collections numbers/targets (monthly/ quarterly/ yearly) • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. • Lead and participate in conference calls with Country / Regional Financial Managers. • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Preferred candidate profile:- 3-7 years of B2B collections & International Voice Experience , Follow up on payments, scheduling the meet with the clients. Solid interpersonal skills and ability to clearly communicate in person and on the phone. Team player self starter with the ability to work independently Effective time management skills to handle the diverse and challenging position Proven ability to successfully negotiate and resolve disputes with customers. Oracle systems experience highly preferred Immediate Joiner & 30 Days notice Only. Proficient in MS Office applications, especially in MS Excel Very Good Written and Verbal Interpersonal skills B2B Collections & International Voice experience is mandatory. Perks and benefits:- 5 Days Working Fixed Off Paid Off Free Cabs Medical Facilities Yearly Bonus Call HR Sakshi TO Schedule Your Interview @ 9257030225 Drop your Resume:- shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained.
Posted 2 weeks ago
0.0 - 3.0 years
3 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 4.50 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # mansi@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Fixed Variables Monthly Incentive Free Cabs 15 Day Accommodation Up to 10K Relocation Bonus Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # mansi@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained
Posted 2 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
Hi, We are hiring for Leading ITES Company for Customer Support Role . Please Apply through Naukri, We shall call back the relevant Profiles. Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate Fresher/Experienced 2: Proficiency in Kannada / Malayalam / Telugu / Hindi Languages 3: 24x7 Shifts 4: Immediate Joiners Preferred Requirement • Any Graduates (Full Time) is Mandate • Must Read and Speak Kannada Language • Sal: 3 LPA • 20k in Hand • Good Communication • 6 Days Work • Rotational 1 day off • Day Shifts • Job Location - Chennai Required Candidate: > Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits
Posted 2 weeks ago
1.0 - 4.0 years
3 - 3 Lacs
Bangalore Rural, Chennai, Bengaluru
Work from Office
Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 4.0 years
2 - 3 Lacs
Bangalore Rural, Chennai, Bengaluru
Work from Office
Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 3 Lacs
Bangalore Rural, Chennai, Bengaluru
Work from Office
Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process Interview Mode: Virtual Max Salary Chennai : 4.5 LPA Max Salary Bangalore : 3.6 LPA Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
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