21234 Customer Support Jobs - Page 46

Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For more details Call : HR Prathiksha @ 9901192053 (call or whatsapp) Email id - prathikshathejobfactory@gmail.com Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

Job Title: Outbound Executive (Credit Saison) Location: Thane Kasarwadawali (Centralized pick-up & drop from Thane station) Salary: 16,000 - 18,000 In-hand; Max CTC 22,000 (with additional 2,000 for candidates with language proficiency) Shift Timing: 9:30 AM to 6:30 PM Weekly Off: Sunday (Fixed) Job Requirements: Experience: Minimum 6 months of experience in any BPO environment. Languages Required: Primary: Telugu, Kannada, Tamil (Fluency is a must) Secondary: Basic or average communication skills in Hindi (Normal) Education: HSC (Higher Secondary Certificate) completed. Skills: Ability to handle outbound calls. Strong communication skills in the required languages. Basic knowledge of Hindi is preferred for communication. Roles & Responsibilities: Make outbound calls to customers and assist with their queries. Provide clear, accurate, and timely information to customers. Achieve the set targets and KPIs. Maintain a professional attitude and tone while communicating with customers. Additional Benefits: Fixed Sunday off. Transportation facility with pick-up and drop-off from Thane station. Competitive salary with additional language allowances. Interested candidates can apply by sending their CV to [Contact Details or WhatsApp/mail] HR Pratiksha:- 8698488197 Mail id:- pratiksha.shirtode@credicus.co

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Gurgaon based international bpo is hiring for a customer care profile any grad or undergrad with or without experience can apply, salary upto- 35k in hand, 5 days a week working, excellent comms skills required contact NIDHI-9311340225

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Engage in direct communication with NETGEAR customers via phone, chat, and email. The agent will assist customers with home mesh-wireless-network initial setup and configurations. The agent will assist customers with home extender and powerline adapter initial setup and configurations. The agent will assist customers with home extended or advanced home networking configurations. The agent will confirm product expected behavior and troubleshoot as needed. Actively promote the use of NETGEAR mobile apps. Accurately log customer cases and product issues. Sell support contracts. Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues. Educational Qualification: Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred Work Experience: Minimum 1 year from a Techsupport Background Skills and Ability: Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions. Candidate must have immaculate English communication skills. Candidate must be well mannered and demonstrate a high order of customer services skills. The candidate must be attentive to detail. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills: English: Excellent, C2 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency: Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network, and wireless layouts, is required. Demonstrable skill improvising and designing correct home network deployments. Demonstrable troubleshooting ingenuity is required. Sales: Good Sales Skills

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact NIDHI-9311340225

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Gurgaon based international bpo is hiring for a customer care profile any grad or undergrad with or without experience can apply, salary upto- 35k in hand, 5 days a week working, excellent comms skills required contact HR NIDHI-9311340225

Location: Mumbai, Airoli Job Type: Work From Office Shift: 9.5 hours of shift and 5 days in a week Education: Any Graduate Mandatory Certification: NISM XA & XB Certification requirements in case of pending XAXB: XA NISM or XB NISM or Level VIII (8) NISM or VA (5A) NISM Communication: Good communication skills in English (B1+) and Hindi Computer Knowledge: Typing speed of 20 WPM / 80% Accuracy Familiar with MS Office and Use of Internet applications. Domain knowledge: Knowledge of Banking Finance insurance products. Knowledge of Mutual funds Sales: Should be open to work as advisor and willing to do sales for the product offerings and services.

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact HR NIDHI-9311340225

Designation: Customer Associate /Senior Customer Associate Nature of Job Voice / Chat / email etc: DUAL CHAT Job Location: NSEZ , NOIDA Sector 81 Job Type WFH / WFO: WFO Shift and working days: Night, 5 DAY MODULE Min Education required: HSC Mandatory Certification if any: Min Experience: 1 Year in International DUAL CHAT English Communication proficiency - voice: Versant 58 English Communication proficiency Written Computer Knowledge: 35WPM, 90 % Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: DUAL CHAT B2C domain is mandatory in BPO Interview Rounds: HR ROUND, OPS, VERSANT , LIVE CHAT Documentation requirements: Aadhar / All academic documents / all experience proofs / Photo ID / last 3 pay slips if exp

Process details: Domestic Process Designation: Associate Customer Support Nature of Job : Voice / Chat / email etc. Voice Job Location: Visakhapatnam Job Type: WFH/ WFO WFO Shift and working days: 24*7 - 6 days working Min Education required: 10+2 Mandatory Certification if any NA Min Experience: 0-5 Years Job Description English Communication proficiency - voice Should be able to comprehend English, Excellent Hindi English Communication proficiency Written NA Computer Knowledge Typing speed of 25 WPM / 85% Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: Customer Service Interview Rounds: Screening, Ops, Typing and Online Assessments Documentation requirements: E-Aadhar (Downloaded the same day) / PAN Card / All academic documents / all experience proofs / Photo (white background) / last 3 pay slips if exp

Process details: Domestic Process Designation: Associate Customer Support Nature of Job Voice / Chat / email etc: Chat Job Location: Kolkata Job Type WFH / WFO: WFO Shift and working days: 24*7 - 6 days working Min Education required: 10+2 Mandatory Certification if any: NA Min Experience: 0-5 Years English Communication proficiency - voice: Excellent English English Communication proficiency Written: Excellent English - Chat Versant 56 Computer Knowledge: Typing speed of 30 WPM / 90% Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: Customer Service Interview Rounds: Screening, Ops, Typing and Online Assessments Documentation requirements: E-Aadhar (Downloaded the same day) / PAN Card / All academic documents / all experience proofs / Photo (white background) / last 3 pay slips if exp

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact HR NIDHI-9311340225

Process details : Domestic Process Designation: Associate Customer Support Nature of Job Voice / Chat / email etc: Chat Job Location: Bhubaneswar Job Type WFH / WFO: WFO Shift and working days: 24*7 - 6 days working Min Education required: 10+2 Mandatory Certification if any: NA Min Experience: 0-5 Years English Communication proficiency - voice: Excellent English English Communication proficiency Written: Excellent English - Chat Versant 56 Computer Knowledge: Typing speed of 30 WPM / 90% Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: Customer Service Interview Rounds: Screening, Ops, Typing and Online Assessments Documentation requirements: E-Aadhar (Downloaded the same day) / PAN Card / All academic documents / all experience proofs / Photo (white background) / last 3 pay slips if exp

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact HR NIDHI-9311340225

Looking out for candidates with exceptional English communication skills to handle International clients. Must have a documented work experience of 1 year and should be available to join on immediate basis. Share resume on WhatsApp - 8864812637

Job description Contribute to the design and development of an optimized, high-speed software-based forwarding plane Network software running on both hardware appliances and virtual machines that provide zero touch connectivity to Mist-managed network and SD-WAN functions Responsibilities Drive development from technology selection to product delivery, collaborating with product managers and product designers all along the way to give our users the best possible experience Identify and improve the efficiency, scalability, operability of the product Participate in design and code reviews Guiding on technical design Qualifications B.S or M.S. in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field 7+ years of experience developing software or hardware-based datapaths Working experience with DPDK, VPP or other software datapath frameworks Solid C++ developer and debugging skills Ability to deliver clean, modular code quickly and efficiently Experience building and shipping large-scale, reliable, highly distributed systems Excellent debugging and optimization skills Attention to detail and ability to solve complex customer problems Own solutions end-to-end and driving the design, development, and deployment process Computer Science fundamentals in object-oriented design, problem solving, and complexity analysis High degree of competency working with multi-threaded development Experience developing on Linux operating systems Strong communication skills, both in written and verbal, to effectively understand and convey issues and solutions to peers and end users. Experience with Agile development process Experience with Test-Driven Development and Continuous Integration

Job description At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Task Description CASE MANAGEMENT : The case management refers to the process of handling all the incidents (services disruptions) and customer requests. These may be software and hardware failures, and requests for support, advice, information, or documentation. For the incidents causing an unplanned interruption or reduction in quality of a service which adversely impact delivery of service to customers or enterprise, the Technical Support Engineer will initially focus on the implementation of workarounds by reducing or eliminating the impact till full resolution is available. In higher support levels, the engineer together with the developers works via the opening of an internal Problem Report (PR) on lab reproductions, and on the troubleshooting of incidents till the full resolution is available. KNOWLEDGE BASE MANAGEMENT : Knowledge Base Managements refers to the knowledge transfer and information management activities. The engineer creates, correct, or update technical documentation for colleagues or customers as needed, and shares her/his knowledge via the J-Net Community. In upper support levels, the engineer might work on Knowledge Base articles (KBs) by publishing, contributing, and reviewing them, and on publishing non-confidential customer facing Problem Reports (PRs). MENTORING: The engineer will help to develop the talent of less experienced staff, not only for the technical skills but also for competences. Within the scope of Mentoring, the engineer will prepare and CONTINUAL QUALITY IMPROVEMENT: Continual Quality Improvement focuses on the activities to improve the quality of the service and products delivered to the Juniper customers. This is achieved via the continual and incremental improvement of operational processes, and products. The engineer works on improving troubleshooting guidelines, internal and external Juniper documentation, system supportability capabilities, company product quality initiatives and related JTAC operational processes. Responsibilities CASE MANAGEMENT Delivers expert hands-on technical assistance and troubleshooting for resolving critical customer issues. Provides experienced technical support to handle customer issues escalated from lower-level engineers. Resolves complex customer cases successfully and documents only the most complex customer problems for further escalation. Retains ownership of most customer issues, except for the most complex. Works on customer support problems of diverse scope where analysis of data requires evaluation for a variety of factors Works on customer problems which require a lab replication and resolve them together with the engineering teams. KNOWLEDGE BASE MANAGEMENT Proactively shares knowledge with internal and external customers by clearly documenting FAQs on engineering solutions. Proactively shares knowledge with external partners, vendors, and customers via knowledge tools. Create Knowledge articles. Delivers trainings to improve team knowledge. MENTORING Provides ongoing support and feedback to less experienced staff. CONTINUAL QUALITY IMPROVEMENT Uses technical expertise to identify and suggest service support initiatives to improve processes, products, and tools

Process details: Domestic Process Designation: Associate Customer Support Nature of Job : Voice / Chat / email etc. Voice Job Location: Ahmedabad Job Type: WFH / WFO WFO Shift and working days: 24*7 - 6 days working Min Education required: 10+2 Mandatory Certification if any NA Min Experience: 0-5 Years Job Description English Communication proficiency - voice Should be able to comprehend English, Excellent Hindi English Communication proficiency Written NA Computer Knowledge Typing speed of 25 WPM / 85% Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: Customer Service Interview Rounds: Screening, Ops, Typing and Online Assessments Documentation requirements: E-Aadhar (Downloaded the same day) / PAN Card / All academic documents / all experience proofs / Photo (white background) / last 3 pay slips if exp

Hiring For Customer Support Executive. International Voice Process. Any graduates/undergraduates can apply. Experience: 0-2 years. CTC: 2.5 - 4.5 LPA. Location: Pune. Immediate Joiners Only. Contact: Shweta - 9049866622/ shweta@talentams.com

SUMMARY We are seeking International Voice Process Representatives for an HR Support role . This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment. Location: Airoli/ Vikhroli Work Mode: Work From Office Shift Timing: Night Shift (Pick & Drop Facility Provided) Employment Type: 3rd party Payroll Potential for absorption into client payroll based on performance and business needs Key Requirements Qualification: Graduate or Undergraduate Experience: Minimum 6 months in a customer support or voice-based process Skills: Excellent English communication (verbal) Strong interpersonal skills and customer orientation Additional Details 5-day rotational work week Structured training and support Contractual role with the possibility of extension or permanent absorption Work with a globally respected brand Requirements Excellent verbal and written communication skills in English Strong customer handling and interpersonal skills Willingness to work in rotational and night shifts Immediate joiners preferred (or with a maximum of 15 days' notice ) Shift: Night Shift Experience Required 6 months to 5 years of experience in: Customer Support / Technical Support International Voice Process (US, UK, Australian) BPO / KPO / Inbound / Outbound Processes Benefits CTC: Up to 40,000 per month (based on last drawn salary and experience) Laptop and other assets will be provided by the company. P.F + E.S.I + 5000/- performance bonus monthly. The company will give a two-way cab facility.