21209 Customer Support Jobs - Page 40

Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Ahmedabad (PAN India candidates can apply/ Virtual interviews) Position: Chat Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts && rotational shifts Basic computer knowledge Perks && Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health && Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives

Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Ahmedabad (PAN India candidates can apply/ Virtual interviews) Position: Chat Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts && rotational shifts Basic computer knowledge Perks && Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health && Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives

Job Title: Customer Support Executive Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan) Salary: 23,000 to 38,000 CTC (Including PLI) Experience: Freshers & Experienced both can apply Process Type: International Voice & Non-Voice Job Description: We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude. Key Responsibilities: Handle and resolve customer queries through calls, emails, or chat Ensure customer satisfaction by delivering accurate and timely support Escalate unresolved issues and follow up for resolution Build a positive relationship with customers Maintain process compliance and service quality standards Eligibility Criteria: Qualification: Any Graduate Good verbal and written communication skills in English Basic computer knowledge Willingness to work in rotational shifts Additional Benefits: 14 days hotel stay provided for outstation candidates Assistance with travel arrangements (bus/train ticket) Overtime, shift allowance, and performance incentives (as per business need) Interview Process: Initial Screening Talent Acquaintance Registration Candidate HR Interview Virtual or Face-to-Face (within 48 hours of registration) Operations Round (within 72 hours of HR round) Travel Ticket Required within 24 hours of receiving the offer letter

Job Title: Technical Support Executive Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan) Salary: 23,000 to 38,000 CTC (Including PLI) Experience: Freshers & Experienced both can apply Process Type: International Voice & Non-Voice Job Description: We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude. Key Responsibilities: Handle and resolve customer queries through calls, emails, or chat Ensure customer satisfaction by delivering accurate and timely support Escalate unresolved issues and follow up for resolution Build a positive relationship with customers Maintain process compliance and service quality standards Eligibility Criteria: Qualification: Any Graduate Good verbal and written communication skills in English Basic computer knowledge Willingness to work in rotational shifts Additional Benefits: 14 days hotel stay provided for outstation candidates Assistance with travel arrangements (bus/train ticket) Overtime, shift allowance, and performance incentives (as per business need) Interview Process: Initial Screening Talent Acquaintance Registration Candidate HR Interview Virtual or Face-to-Face (within 48 hours of registration) Operations Round (within 72 hours of HR round) Travel Ticket Required within 24 hours of receiving the offer letter

Job Title: Customer Support Executive Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan) Salary: 23,000 to 38,000 CTC (Including PLI) Experience: Freshers & Experienced both can apply Process Type: International Voice & Non-Voice Job Description: We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude. Key Responsibilities: Handle and resolve customer queries through calls, emails, or chat Ensure customer satisfaction by delivering accurate and timely support Escalate unresolved issues and follow up for resolution Build a positive relationship with customers Maintain process compliance and service quality standards Eligibility Criteria: Qualification: Any Graduate Good verbal and written communication skills in English Basic computer knowledge Willingness to work in rotational shifts Additional Benefits: 14 days hotel stay provided for outstation candidates Assistance with travel arrangements (bus/train ticket) Overtime, shift allowance, and performance incentives (as per business need) Interview Process: Initial Screening Talent Acquaintance Registration Candidate HR Interview Virtual or Face-to-Face (within 48 hours of registration) Operations Round (within 72 hours of HR round) Travel Ticket Required within 24 hours of receiving the offer letter

Review and process new insurance applications, verifying the accuracy of the information provided and ensuring all necessary documentation is complete.Handle policy renewals, updates, and cancellations, Required Candidate profile Assist in the processing of insurance claims by gathering necessary information, entering data into the system, and coordinating with adjusters and other relevant parties.

Review and process new insurance applications, verifying the accuracy of the information provided and ensuring all necessary documentation is complete.Handle policy renewals, updates, and cancellations, Required Candidate profile Assist in the processing of insurance claims by gathering necessary information, entering data into the system, and coordinating with adjusters and other relevant parties.

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to handle disputesAbility to perform under pressureAbility to work well in a teamAdaptable and flexibleAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

As a Customer Care Tech Specialist ToastNow, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat Our customers are at the heart of everything we do You'll use your problem-solving skills and friendly approach to craft solutions that leave them happy, With an unwavering commitment to learning and a hospitality-focused mindset, you're eager to showcase our ever-expanding suite of hardware and software offerings To thrive as a Tech Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments, As a Customer Care Tech Specialist, you will: (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework, Write clear, concise, and professional messages that ensure customers understand exactly what's going on, Ability to communicate complex technical information efficiently, Expertly balance business applications and customer chats staying organized and meeting deadlines, Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need, Expand your knowledge of Toasts hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role, Conduct Toast procedures to escalate and coordinate the customer response per Toast values, Do you have the right ingredients*(Requirements) A minimum of 3 year Bachelors degree in any area, or any other related discipline, 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues, Strong English language proficiency need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon, Strong written communication and typing skills, Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation, Strong customer service mindset the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers, You can handle your workload and prioritize tasks effectively, even when things get busy, You enjoy collaborating with others and fostering a positive work environment! Special Sauce(Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Operational Hours Candidates must be available to work on-site for the full 68 week training & learning period Following training, nesting & mentorship the role transitions to a hybrid schedule, requiring 3 days in the office and 2 days working from home To ensure a seamless learning experience, we require full attendance during the training period, Open to rotational shifts that may include weekends, holidays and nights

We are seeking a detail-oriented and proactive Billing Representative to join our Billing team, The Billing Representative will be responsible for generating, reviewing, and submitting accurate invoices to clients and resolving billing discrepancies The ideal candidate should possess strong analytical and communication skills, demonstrate accuracy in data handling, and have the ability to manage multiple tasks while maintaining attention to detail A successful Billing Representative ensures smooth billing operations, supports financial reporting, and contributes to a positive customer experience through prompt and accurate invoice management Key Areas of Responsibility Invoice Preparation & Submission: Accurately generate and submit customer invoices for services such as storage, transportation, shredding, imaging, and digital solutions in line with contract terms, Customer Account Management: Maintain accurate billing information, including customer master data and service details Review and update billing records to reflect changes in customer requirements or service consumption, Dispute & Query Resolution: Investigate and resolve billing discrepancies or customer concerns promptly to avoid delays in payment Collaborate with internal teams (Sales, Customer Care, Operations) to ensure resolution and process improvement, Compliance & Controls: Ensure invoices meet internal audit requirements, Sarbanes-Oxley (SOX) controls, and customer compliance standards Adhere to Iron Mountain's data privacy and confidentiality guidelines, Month-End Activities: Support month-end close by completing billing cycles, uploading to portals, and providing necessary reports Work closely with Finance teams to meet reporting timelines and volume accuracy, Reporting & Documentation: Prepare and distribute reports on billing volume, accuracy, and turnaround time Maintain and update SOPs related to billing processes for audit readiness and knowledge sharing, Team Collaboration & Support: Assist with supporting colleagues during high-volume periods or special projects Take ownership of country-specific or account-specific billing processes as required Skills Required Billing systems proficiency Experience with ERP platforms such as Oracle, Salesforce or SKP is preferred, Advanced Google Sheets skills Including formulas (e-g, VLOOKUP, SUMIFS,ARRAYFORMULA), pivots, and data validation, Understanding of invoicing processes Familiarity with billing cycles, credit & rebill procedures, PO-based invoicing, and customer-specific billing requirements, Data accuracy & attention to detail Ability to review large volumes of data with high accuracy, Knowledge of SOX compliance & audit practices Adherence to financial controls and documentation standards Qualification Required Bachelor's or Master's degree in Finance field (preferred), Minimum of 2 years of experience and a maximum of 5 year's experience in Order to Cash Billing and Invoicing process

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Customer Service Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high level of service quality and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for client support.- Provide training and guidance to junior team members on effective client communication and issue resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Strong interpersonal and communication skills to effectively interact with clients.- Ability to analyze and troubleshoot client issues with a focus on resolution.- Experience in documenting client interactions and maintaining accurate records.- Familiarity with various customer service software and tools. Additional Information:- The candidate should have minimum 3 years of experience in Customer Service Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk processes.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and escalation procedures. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Ability to communicate effectively with clients and team members. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Preferred candidate profile 1. Good Communication Skills. 2. Typing speed should be 25 words per minute. 3. Should be flexible to work at any shift (Day or Night shifts). 4. Current requirement is for Male candidates Job over View Process Associates are responsible for processing work in insurance applications, claims, renewals, and other related documents. They work to ensure accuracy and compliance with industry standards and company policies. This position requires a combination of administrative skills, attention to detail, and customer service orientation, offering various opportunities for career growth and specialization within the field. Core Responsibilities Review and process new insurance applications, verifying the accuracy of the information provided and ensuring all necessary documentation is complete. Handle policy renewals, updates, and cancellations, ensuring all changes are accurately reflected in the system. Accurately enter and maintain data in insurance databases and systems, ensuring records are up-to date and accurate. Assist in the processing of insurance claims by gathering necessary information, entering data into the system, and coordinating with adjusters and other relevant parties. Minimum Skills and Competencies Bachelors Degree Must possess effective verbal and written communication skills. Willing to work in Night/Rotational shifts.

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureGraduate in any stream.Open to flexible shifts based on business requirements.Good verbal & written communication skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsBasic understanding of Insurance BusinessManaging policy/record endorsements, cancellations and Reinstatements.Follow up with clients on approvals and related documents.Manage service-related requests and resolution within the turnaround time.Process requests based on various rules (Subjective and Objective Judgement Involved).Should handle client inquiries and emails.Accurately enter and update customer information and application details into the system.Maintain positive and proactive communication in delivery of assigned request for customersSupport the team by processing various tasks in the policy.Timely maintenance of various work trackers.Experience in working on policies as per instructions provided by UWTaking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability to identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Qualification Any Graduation

About The Role Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms New Associate Qualifications: BCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Account ManagementAbility to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and problem resolution processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsUnderstanding and management of property and casualty insurance companies that provide insurance against the loss of real property, tangible assets and/or income. What are we looking for Ability to perform under pressureWritten and verbal communicationProcess-orientationCollaboration and interpersonal skillsAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to work well in a teamAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to handle disputesAbility to perform under pressureAbility to work well in a teamAdaptable and flexibleAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance overall service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Good To Have Skills: Experience with IT service management platforms. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation