21209 Customer Support Jobs - Page 39

CS & OTC Associate Do you like to work as an integral part of the Customer Service Order to Cash department Would you like to provide outstanding customer experience to our internal and external customers About Team Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post sales process with our sales team and customers. We provide support and problem-solving skills to ensure our customers have an exceptional experience. About the role As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books). You will contribute to reporting and analytics efforts, generating regular and ad-hoc reports to support decision-making. You ll analyze data to identify trends, flag anomalies, and uncover opportunities for process improvements. Your insights will help drive performance, enhance customer satisfaction, and support continuous improvement across the order management lifecycle. In addition to you will play a key role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements . Responsibilities Generate and maintain basic operational and performance reports (daily/weekly/monthly) Take prompt action based on report outcomes or escalations flag issues, follow up with concerned teams, and support resolution Share summarized updates and status reports with Team Leads and other stakeholders Always maintain Customer experience Ensure all the assigned activities orders / emails are processed within the agreed TAT & quality. Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. Develop in-depth knowledge of their process/business. Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs Understand and have end to end process knowledge for the process. Ensure all assigned application UATs are completed within schedule. Ensure Quality Audited whenever required for the team Be the key resource and support for the Account Manager in the sales process. Requirements 1 to 2 years of experience (preferably in Customer Support) Willingness to work in shifts Basic understanding of operational reporting and ability to identify and escalate trends Have good experience in a customer service or customer-facing role. Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment. Proficiency in Microsoft Office, especially Excel (e.g., filters, pivot tables, basic formulas). Be fluent in English, verbal and written and have excellent all-round communication skills. Able to work as a team player and to effectively collaborate within a matrix organization. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the worlds grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! - Freshers and experienced candidates welcome. Job Details: Process- International Voice process Qualification- , Any Graduate Experience-1 yr of BPO Experience Location- Manyata Tech Park (Bangalore) Salary Upto-38k +Monthly Incentive Upto -2.500- Cab:cab : 1 way cab Work From Office Rounds-1)HR round 2)Amcat round 3)Versant round and 4)OPS round For More Details Call HR Ameena-8095524000 / 9964080000 or visit jobshop.ai to explore other open positions with us

**"Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details: Role: Customer Support US International Voice Process Location: bhartiya city & Bellandur Experience: Freshers & Experienced candidates welcome Shift: Night Shift (includes night shift allowance) Salary & Benefits: Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives Experienced: 28,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives Additional Perks: One-Way Cab Provided for Easy Commute Attractive Incentives Based on Performance Joining Bonus Get rewarded after completing 3 months! Growth Opportunities within the organization Work in a Dynamic, Supportive, and Fun Environment! Who Can Apply? Excellent Communication Skills in English Freshers & Experienced Candidates (Customer Support/International Process Experience Preferred) Willing to Work in Night Shifts Customer-Oriented with a Problem-Solving Attitude Why Join Alorica? Competitive Salary & Perks Performance-Based Growth Opportunities Work with a Leading Global Brand Friendly & Professional Work Culture Limited Openings Available! Don't Miss This Opportunity! Apply Now & Kickstart Your Career with Alorica! For More Details Call HR Zaiba-9036246000 / 9964080000 or visit jobshop.ai to explore other open positions with us

We are looking for a highly skilled and experienced Sales & Customer Support professional to join our team at Wheebox, an internet-based company. Roles and Responsibility Develop and implement effective sales strategies to achieve business goals. Provide excellent customer service and support to clients through various channels. Build and maintain strong relationships with customers to increase sales and revenue. Collaborate with cross-functional teams to identify new business opportunities. Analyze market trends and competitor activity to stay ahead in the industry. Identify and pursue new business leads to convert them into sales. Job Requirements Proven track record of success in sales and customer support. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with customers and understanding their needs. Ability to build and maintain strong relationships with customers and colleagues.

Opening for a Blended process. Responsible for solving queries of the customers related to various digital marketing plans over the chat and calls We are also hiring for a International Healthcare voice customer service process HR Ishita @7060498101 Required Candidate profile UG/ Graduates with 1 year of international customer service experience can apply. Candidate should be proficient with written and spoken english Candidate should be comfortable working in 24*7 shifts. Perks and benefits Good incentives career growth. 5 days working.

Job description **"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Medwin-6360064569 / 9964080000 or visit jobshop.ai to explore other open positions with us

Hiring a Customer Care Executive Process- International Location- Mohali, Chandigarh Salary -20000 to 23000 Qualification -Graduation Excellent Communication skills Cab Facilities 5 Days working Rotational night shifts Call and message on 7986679847

Greetings From TCS! Currently we have few open positions for the role of Citizen Service Executive at Bangalore Passport Seva Kendra. Eligibility criteria : 1. Candidate should have Minimum 2 years of experience in Data Processing\Data Entry. 2. Required Qualification - BA, BBA, BBM, B.Com, B.Sc., BCA . 3. Good communication and interpersonal skills 4. Good customer handling skills 5. Proficient in English and regional language 6. Computer savvy and good keyboard skills with accuracy 7. Full-time courses only can be considered. 8. Not more than 2 years gap during education or employment in total Candidates who have attended TCS interviews in the last 6 months need not apply. This is a non-technical requirement hence candidates from technical backgrounds don't need to apply (i.e., BE, B.Tech, M.Tech & MCA candidates need not to apply). Mandatory Documents to be carried for the walk-in : 1. Resume 2. One Photograph (Passport Size) 3. Address proof and ID Proof (Pan Card Mandatory) 4. All Educational Mark-sheets and certificates. 5. All Previous and current employment related documents Walk-in Schedule : Interview Dates : 31-Jul-25 to 2-Aug-25( Thursday to Saturday) Timings : 10:00AM to 04:00 PM Venue : Passport Seva kendra Lalbagh 45, Lal Bagh Main Rd, Near Near Urvashi Theater, Sudhama Nagar, Bengaluru, Karnataka 560027 Contact Person: Citizen Service Manager Thanks & Regards R.B.Shalini Human Resource- Tata Consultancy services

Keep track of assigned accounts to identify outstanding debts Negotiate payoff deadlines or payment plans Create trust relationships with creditors Update account status &database regularly Alert superiors of creditors unwilling or unable to work Required Candidate profile • Proven experience as debt collector / negotiator /debt settlement • Experience in working with targets and tight deadlines • Knowledge of relevant legal requirements – USA • Excellent communication

JFL (Dominos) Customer Service Representative Key Details: Shift: Rotational Shifts (11 AM - 11 PM) Week Off: 1 Rotational Week Off Qualification: Min HSC Salary: 18,000 In-hand (Full Time) / 7,500 (Part Time ) SBI RENEWALS PROCESS Salary: 14,500 In-hand Role: Reminder Calls No. of Requirements: 100 Qualification: Minimum HSC Comms: Average to Good Shift: 9:30 AM - 6:30 PM Week Off: Rotational GYNOVEDA (INBOUND PROCESS) In-hand Salary: 16.5k (21k CTC) Eligibility: HSC Fresher Shifts: 9 AM - 9 PM (Any 9 hrs) Language-(Gujarti ,kannada) DMI COLLECTION Qualification- HSC Experience : Fresher Salary- 18000 in hand Required Candidate profile:- Qualification: Min HSC Freshers/Experienced both can apply. Rounds of Interviews:- HR round Operations round Contact Us: To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Nisha 9763458943 (Call and What's app)

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS score through effective issue resolution * Collaborate with cross-functional teams on product improvements Work from home Annual bonus Provident fund

Process name: SBI RENEWALS Reminder calls - Qualification: minimum HSC - Average communication (Hindi): 12500 in hand - Good communication 16500 In hand - Pick up and drop is available Required Candidate profile • Pick up and drop is available till turbhe station • If interested contact us at HR Nisha :- 9763458943 (Call and What's app)

Role & responsibilities Greetings from The Job Factory !! Job Summary: We are seeking highly motivated and enthusiastic undergraduate or graduate freshers/ experience to join our team as International Process Associates. The successful candidates will work on international processes, providing exceptional service to our global clients. For more details Call : HR Preethi- 9880952642 (call or whatsapp) Email id - preethir@thejobfactory.co.in Role & Responsibilities: 1. Handle customer inquiries and resolve issues via phone, inbound and Out bound call 2. Provide product information and support to customers 3. Manage and document customer interactions 4. Meet productivity and quality standards 5. Collaborate with internal teams to resolve complex issues Preferred Candidate Profile: 1. Undergraduate or graduate degree in any discipline 2. Excellent communication and interpersonal skills 3. Ability to work in a fast-paced environment and manage multiple priorities 4. Strong analytical and problem-solving skills 5. Willingness to learn and adapt to new processes and technologies What We Offer: 1. Competitive salary and benefits 2. cab facility for commute 3. Opportunities for growth and development in a global company 4. Collaborative and dynamic work environment 5. Training and support to help you succeed in your role 6. Incentives and Allowance's Skills: 1. Good communication skills (written and verbal) 2. Basic computer knowledge and typing skills 3. Ability to work independently and as part of a team 4. Strong attention to detail and organizational skills For more details Call : HR Preethi- 9880952642 (call or whatsapp) Email id - preethir@thejobfactory.co.in

customer Support (Tech Mahindra, Bangalore) Skills: Fluent in English + Kannada/Assamese/Gujarati/Marathi/Tamil/Bengali/Hindi, customer service, medical terminology (plus). Qualification: HSC/Graduate salary:18k Permanent, WFO walk-in

About The Role : Job TitlePayments Processing Analyst, NCT LocationBangalore, India Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job TitlePayments Processing Analyst, NCT LocationBangalore, India Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

SFour Media Private Limited is looking for Live Chat Support Executive to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary Meet Your Team PayPals Customer Service horizontal platform team powers customer support experiences that help customers resolve their issues. Our Engineering team is transforming how PayPal delivers support by building innovative data solutions that enable seamless self-service and agent-assisted experiences across global commerce. Join our dynamic engineering team where youll collaborate with talented peers across business, product, and architecture teams located in our global offices. Were building the foundational data infrastructure that serves Front Office, Back Office, PayPal Assistant, and other critical servicing functions. Our platform integrates with 85% of PayPals domain services and processes data from Merchants, Payments, Risk, Compliance, Identity, and Offers domains. We work closely with cross-functional partners including AI/ML specialists, product managers, and domain service teams to deliver world-class unified customer data experiences that directly impact millions of customer interactions daily. What you need to know about the role The role is for a software engineer working on building the foundational data platform that serves as PayPals single source of truth for customer data across all servicing functions. Youll be working on systems that directly impact how millions of customers resolve their issues through both self-service and agent-assisted channels, collaborating with business teams, product teams, architects and engineers located across our global offices. Youll work on complex challenges around maintaining 430+ APIs with sub-350ms response times, implementing advanced caching strategies to achieve 25% hit rates, ensuring PPaaS ML5 security compliance, and building multi-tenant architecture that supports both PayPal and Venmo ecosystems. Java development experience is mandatory for this role, with Spring Boot knowledge strongly preferred. AI/ML background and Python experience are valuable assets as were evolving toward AI-first servicing capabilities. You should be comfortable working in a fast-paced environment where requirements evolve quickly, and cross-functional communication is essential for success. Job Description Essential Responsibilities Implements tasks within the Software Development Lifecycle (SDLC), receiving structure and oversight from more experienced staff Follows well-established internal conventions and standard procedures Understands internal standards & processes an applies them to make technical decisions Collaborates with peers, manager, and project lead to gain understanding of tasks and review solutions May contribute to code & design reviews Minimum Qualifications Minimum of 2 years of relevant work experience and a Bachelors degree or equivalent experience. Preferred Qualification Your way to impact At PayPal, Backend Software Engineers are the architects of our global payment platform. Youll design, develop, and optimize core systems that power millions of transactions daily, directly impacting our customers experiences and our companys success. Your day-to-day As a n Engineer - Backend youll contribute to building robust backend systems. Youll collaborate closely with experienced engineers to learn and grow your skills . Develop and maintain backend components. Write clean, efficient code adhering to coding standards. Participate in code reviews and provide feedback. What do you need to Bring 2+ years of backend development experience and a bachelor s degree in computer science or related field. Strong foundation in programming concepts and data structures. Proficiency in at least one backend language (Java, Python, Ruby on Rails) Proficiency in back-end development utilizing Java EE technologies (Java, application servers, servlet containers, JMS, JPA, Spring MVC, Hibernate) Strong understanding of web services and Service-Oriented Architecture (SOA) standards, including REST, OAuth, and JSON, with experience in Java environments. Experience with ORM (Object-Relational Mapper) tools, working within Java-based solutions like Hibernate . Experience with databases (SQL, NoSQL) Preferred Qualifications Experience with large-scale, high-performance systems. Knowledge of the payment processing industry and relevant regulations. Experience with cloud platforms (AWS, GCP, Azure). Contributions to open-source projects.

As a Support Analyst, you will work with our enterprise customer base to help achieve their safety and damage prevention goals by solving complex inquiries raised by our customers with Urbint s AI powered software products and services. The Support Analyst is someone that is passionate about customer success, technically skilled, analytical and has strong problem solving skills. This role provides the opportunity to work cross functionally with our Implementation, Customer Success, ML, Engineering and Product teams and vertical and lateral career growth potential. We re seeking an exceptional and energetic Support Analyst who thrives amidst the challenges of a high growth environment. What You ll Do Customer Support: Work with our enterprise customers to resolve technical and complex inquiries with Urbint s AI powered software products. Provide timely and accurate technical support to clients experiencing issues with our SaaS products via email, chat, phone, and ticketing systems. Issue Resolution: Troubleshoot and resolve technical problems, escalating complex issues to the appropriate teams if necessary, and ensuring the client is informed of the progress. Product Knowledge: Develop a deep understanding of our SaaS products, their features, and functionalities to effectively assist clients and address their inquiries. Documentation: Maintain detailed records of customer interactions, issues, and resolutions, ensuring all information is properly documented for future reference. Create & maintain customer facing knowledge base articles Availability: Work on a 24/7 rotating shift schedule to ensure around-the-clock support coverage, including weekends and holidays. Quality Assurance: Continuously strive to improve the quality of support provided by identifying recurring issues, suggesting improvements, and sharing feedback with the product development team. Ensure support service level agreements (SLAs) are achieved Training: Stay up-to-date with the latest product updates and industry trends through ongoing training and self-study to better assist customers. Who You Are Passionate about helping customers Experience supporting B2B enterprise SaaS customers Previously served in a customer support or similar role Strong analytical and problem solving skills Strong technical aptitude and a passion for technology - ability to understand and explain complex technical products or issues Basic knowledge of SQL is a plus for analyzing data and troubleshooting issues Familiarity with Python is beneficial for understanding automation and debugging workflows Experience using support tools such as; Zendesk, Jira, Salesforce Excellent communication skills - verbal and written Have superior organizational skills and the ability to prioritize and deliver on multiple priorities Familiarity with our industry is a plus Benefits Competitive compensation package Generous Paid Time off, Paid Company Holidays including Mental Health Days Medical Insurance covering self, spouse, 2 children and parents/in-law

Role: Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines. Responsibilities Customer & Product Support - Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures Assistance in new product launch eventsin the region Service Process- Adherence of Service Process Manual (SOP) at Dealership for uniform Process Ensuring warranty Process & timely dispatch of failed parts to FQC. Business Development Service Reach Preferred candidate profile Diploma or Degree in Automobile / Mechanical Engineering. Experience in Field Service to understand the Field Service SOP Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience

CUSTOMER SERVICE EXECUTIVER(OPPORTUNITIES FOR FRESERS) U2O3 Infotech Any Interested candidates are welcome for WALK IN DRIVE from (28-JULY-2025 TO 31-JULY-2025) Role: Customer Service Executive Experience-0-1 Year Location: Bangalore (WFO) Department: Customer Support / Technical Operations Freshers are eligible to apply. VENUE DETAILS: 2nd Floor, Aman Avenue, 471, opp. to BMTC Depot, 6th Block, Koramangala, Bengaluru, Karnataka 560095 JOB DESCRIPTION: JOB DESCRIPTION: We are hiring customer service professionals to join our international support team, providing voice and non-voice assistance to global clients. The role involves handling customer queries, resolving technical issues, and ensuring high-quality support across multiple communication channels. Candidates must be flexible with rotational shifts and weekly offs and have a foundational understanding of technical operations, Windows OS, Microsoft applications, and basic Excel. Qualifications and Skills: Education: Any graduate or diploma holder (preferred: IT or technical background). Experience: 0-1 years in international customer support (voice/non-voice); freshers with good communication are welcome. Key Roles and Responsibilities: Handle international customer queries via voice (inbound/outbound calls), email, and chat. Provide first-level technical support for basic hardware, software, application, and connectivity issues. Troubleshoot issues related to Windows operations, Microsoft Office tools (Word, Excel, Outlook), and other client-specific applications. Log customer interactions accurately in the ticketing system or CRM platform. Work collaboratively with internal technical teams to escalate unresolved issues. Deliver timely, accurate, and customer-friendly solutions while maintaining professional communication standards. Adhere to rotational shifts and weekly rotational offs as per business requirements. Follow established SOPs, security policies, and quality standards. Maintain high levels of customer satisfaction and first-contact resolution (FCR). Support continuous improvement by providing feedback on process gaps and recurring technical issues. How to Apply: Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Shift Timings & Weekoffs (Shifts & Weekoffs are rotational) 6 AM - 3 PM 3 PM - 10 PM 6 Days working About the company: Orange Health is India s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025. Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90! Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page Our vision is supported by some of the worlds leading investors like Accel, General Catalyst, Y combinator, Bertelsmann India , Amazon and other marquee names. We have been recognized as a Future Unicorn for two consicutive years by Hurun India. About the Role: We are looking for a Chat Support Executive to join our team and provide exceptional customer service to our clients through chat. As a Chat Support Executive, you will be responsible for responding to customer inquiries, resolving issues, and maintaining customer satisfaction through chat support. The ideal candidate should have excellent communication skills and be able to multitask efficiently. What will you get to do Respond to customer inquiries through chat support in a timely and professional manner. Provide customers with accurate information and solutions to their queries. Escalate complex issues to the appropriate team members. Maintain customer satisfaction by providing exceptional customer service. Collaborate with team members to improve customer support procedures and practices. Monitor and track customer feedback and suggest improvements to the team. Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity. Skills we are looking for: Communication skills: You should be effectively able to interact with customers in order to provide comprehensive and straight-to-the-point resolutions. Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible. Fast response and resolution time: Because users expect answers that can help them resolve their problem quickly. Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully. Attention to detail: In order to increase your productivity and reduce the likelihood of error. Why join us Market competitive salary with bi-annual increments. Great stock option policy with rights to exercise 10 years post exit Well known for a collaborative culture with a top 10% rating on Glass door. Fastest-growing health tech company in India with marquee investors. Opportunity to build a product that will have a significant impact on peoples health and well-being.

Lookout is seeking a Senior Customer Support Engineer for our AppDefense SDK product, supporting Android and iOS platforms, based in India. This pivotal role in our Customer Support organization demands deep technical proficiency, strategic customer engagement, and collaborative problem-solving. You will handle advanced troubleshooting for complex mobile security SDK integrations, focusing on proactive root cause analysis and process enhancement. Essential skills include a deep understanding of Android and iOS ecosystems, API debugging, cloud platforms, data networks, and cybersecurity principles. Exceptional communication, customer advocacy, and mentorship capabilities are crucial. The India location enables global support coverage through shift patterns and co-locates support with primary AppDefense SDK customers. Lookouts Mission and the AppDefense SDK Lookout is a leader in mobile security, safeguarding enterprise and personal data. The AppDefense SDK is integral to this mission, integrating into applications to provide real-time threat intelligence for Android and iOS devices. The Scope of the Role Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions. Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog , LinkedIn , and X . This role extends beyond conventional troubleshooting. You will identify and resolve intricate technical problems, provide expert guidance to integrating Software Engineers, and meticulously maintain customer relationships. Supporting an SDK means your primary customers are often developers or engineering teams, requiring a deeper, peer-to-peer technical communication style, proficiency in developer tools, and expertise in troubleshooting integration-specific issues (API usage, build conflicts, performance impacts). This role blends advanced technical support with developer enablement and consultation, both customer-facing and when interfacing with internal engineering teams. Core Responsibilities: Perform advanced troubleshooting and complex issue resolution for mobile SDK integration challenges, acting as an escalation point. Proactively identify problems, conduct root cause analysis, and contribute to process improvements and knowledge base enrichment. Collaborate closely with customer engineering teams and internal Product/Engineering teams. Mentor junior support engineers. Key Requirements and Experience: Developer-Centric Support: Understand the software development lifecycle, mobile application architectures, build systems, and API interactions from a developers perspective. Deep Mobile Security Specialization: Possess a deep understanding of Android and iOS, with specialized knowledge in mobile security (runtime application self-protection, API security, threat intelligence). Senior-Level Impact: Act as an escalation point, performing advanced troubleshooting, root cause analysis, and driving proactive improvements. Interface effectively with senior software engineers. Global Coverage through India: Work rotational shifts to support US and APAC time zones. Balanced Skillset: Combine strong technical skills (mobile OS, APIs, debugging tools, cloud, scripting) with critical soft skills (exceptional communication, customer empathy, problem-solving, adaptability, leadership). Essential Technical Skills: Deep expertise in Android and iOS platforms, focusing on application development, integration, and debugging. Experience supporting SDK integration Strong knowledge of APIs, API debugging tools, and experience with complex integrations (e.g., SSO). Solid foundation in cybersecurity principles, endpoint security, cloud security, and mobile device management. Proficiency in relevant debugging and log analysis tools (e.g., ELK, DataDog, AWS, JIRA), and knowledge of build environments. Familiarity with cloud platforms (AWS/GCP) and networking fundamentals. Ability to reproduce and verify bug fixes and test new features. Critical Soft Skills: Exceptional verbal and written communication, translating complex technical information for diverse audiences (especially other developers). Strong analytical, problem-solving, and critical thinking abilities. Customer empathy, customer advocacy, and the ability to build consultative relationships. Adaptability, proactivity, and a commitment to continuous learning. Leadership and mentorship capabilities. Location-Specific Details: India (Hyderabad / Bangalore). Requirement for rotational shifts to support US/APAC time zones. Education Requirements: Bachelors degree in Computer Science, IT, or related engineering field. Generally 5 to 8 years in a technical support or engineering role.

Lookout is seeking a Senior Customer Support Engineer for our AppDefense SDK product, supporting Android and iOS platforms, based in India. This pivotal role in our Customer Support organization demands deep technical proficiency, strategic customer engagement, and collaborative problem-solving. You will handle advanced troubleshooting for complex mobile security SDK integrations, focusing on proactive root cause analysis and process enhancement. Essential skills include a deep understanding of Android and iOS ecosystems, API debugging, cloud platforms, data networks, and cybersecurity principles. Exceptional communication, customer advocacy, and mentorship capabilities are crucial. The India location enables global support coverage through shift patterns and co-locates support with primary AppDefense SDK customers. Lookouts Mission and the AppDefense SDK Lookout is a leader in mobile security, safeguarding enterprise and personal data. The AppDefense SDK is integral to this mission, integrating into applications to provide real-time threat intelligence for Android and iOS devices. The Scope of the Role Lookout, Inc. is a globally recognized cybersecurity leader delivering advanced protection for the most vulnerable element of any enterprise security strategy human error and manipulation. Cloud-native by design, the Lookout platform offers rapid, scalable deployment and simplified security operations, defending the frontline of human-centric attacks the mobile device. Attackers now target the human element more than ever, with mobile devices providing the most direct path to their victims. Using social engineering techniques that exploit basic human instincts like trust, curiosity, and urgency, they deceive users into revealing sensitive credentials, allowing them to slip past legacy security solutions. Lookout Endpoint Detection and Response (EDR) continuously monitors mobile endpoints for signs of human-centric attacks, as well as traditional malware, software vulnerabilities, and other anomalous activity. It uses advanced threat detection techniques, including artificial intelligence (AI) and behavioral analysis, to identify threats before they escalate across the enterprise. Learn more at www.lookout.com and follow us on the Lookout Blog , LinkedIn , and X . This role extends beyond conventional troubleshooting. You will identify and resolve intricate technical problems, provide expert guidance to integrating Software Engineers, and meticulously maintain customer relationships. Supporting an SDK means your primary customers are often developers or engineering teams, requiring a deeper, peer-to-peer technical communication style, proficiency in developer tools, and expertise in troubleshooting integration-specific issues (API usage, build conflicts, performance impacts). This role blends advanced technical support with developer enablement and consultation, both customer-facing and when interfacing with internal engineering teams. Core Responsibilities: Perform advanced troubleshooting and complex issue resolution for mobile SDK integration challenges, acting as an escalation point. Proactively identify problems, conduct root cause analysis, and contribute to process improvements and knowledge base enrichment. Collaborate closely with customer engineering teams and internal Product/Engineering teams. Mentor junior support engineers. Key Requirements and Experience: Developer-Centric Support: Understand the software development lifecycle, mobile application architectures, build systems, and API interactions from a developers perspective. Deep Mobile Security Specialization: Possess a deep understanding of Android and iOS, with specialized knowledge in mobile security (runtime application self-protection, API security, threat intelligence). Senior-Level Impact: Act as an escalation point, performing advanced troubleshooting, root cause analysis, and driving proactive improvements. Interface effectively with senior software engineers. Global Coverage through India: Work rotational shifts to support US and APAC time zones. Balanced Skillset: Combine strong technical skills (mobile OS, APIs, debugging tools, cloud, scripting) with critical soft skills (exceptional communication, customer empathy, problem-solving, adaptability, leadership). Essential Technical Skills: Deep expertise in Android and iOS platforms, focusing on application development, integration, and debugging. Experience supporting SDK integration Strong knowledge of APIs, API debugging tools, and experience with complex integrations (e.g., SSO). Solid foundation in cybersecurity principles, endpoint security, cloud security, and mobile device management. Proficiency in relevant debugging and log analysis tools (e.g., ELK, DataDog, AWS, JIRA), and knowledge of build environments. Familiarity with cloud platforms (AWS/GCP) and networking fundamentals. Ability to reproduce and verify bug fixes and test new features. Critical Soft Skills: Exceptional verbal and written communication, translating complex technical information for diverse audiences (especially other developers). Strong analytical, problem-solving, and critical thinking abilities. Customer empathy, customer advocacy, and the ability to build consultative relationships. Adaptability, proactivity, and a commitment to continuous learning. Leadership and mentorship capabilities. Location-Specific Details: India (Hyderabad / Bangalore). Requirement for rotational shifts to support US/APAC time zones. Education Requirements: Bachelors degree in Computer Science, IT, or related engineering field. Generally 5 to 8 years in a technical support or engineering role.

What will you do Ideate solutions for solving problems in post checkout problems from customer experience perspective for Nutrabay which will include the journey from warehouse management systems to tracking systems, support systems and marketplaces. Assist Product and tech teams in driving the Digital Product Development for Nutrabay, in an analytical and structured way across platforms (Web, Mobile & App). Working closely with business stakeholders in operations, logistics, finance & other departments to ensure right-directioned deliverables. Host workshops and brainstorming sessions for various departments to understand their processes and ensure alignment. Create simple and effective product documentation including Product Requirement Docs(PRD s), Research Docs, flow diagrams etc. ensuring seamless transition of features and tasks between cross-functional teams. Ensuring timely product sprints and removing any bottlenecks that could hinder the development sprints. Maintain the Knowledge Base of existing solutions. This would require have deeper understanding of the existing solutions. Designing workflows and wireframes for digital internal & external modules. Work closely with engineers to ship features and product improvements. Ensure prioritization, timely execution, quality, resolving issues faced during operationalization and ensuring success metrics are met. Skills Required: Preference to applicants with 2 - 3 years of exposure working on logistic, operations, customer support or ecommerce related products Have exposure to the E-Commerce modules listed below: Cart & Checkout Orders Management System Warehouse Management Systems Order Shipment and Tracking CRM & Omni-channel Automation Are a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment. You love digging into the data to understand what s happening and define & measure success on every project. You re passionate about your customers and always bring questions back to what will serve them best. You possess basic wireframing and UX understanding so you can create workflows and features that gets teams excited. You know how to work with agile product development teams and are excited about identifying new ways to help your team be effective. You re fluent in English and are a confident communicator. Can Clearly communicate product plans, enhancements, new features and launch mini-products. Be able to think through a feature from start to finish keeping in mind the impact on features, technology and ultimately the business. Comfortable in operating independently and working in unstructured situations. Work Experience: 2 years- 3 years (preferred) Working days: 5 Location : Gurgaon You should apply if you have: Are curious, fast and data-literate Want to own both metric outcomes and user delight Dream of building in a high-scale, high-impact, low-bureaucracy environment Perks : Friendly atmosphere High learning & personal growth opportunity Diverse work environment Why Nutrabay: We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life s best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that s revolutionizing the health industry. Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximize the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues. About Nutrabay: Nutrabay is one of the largest health & nutrition stores in India. We are proudly a bootstrapped business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products.