21182 Customer Support Jobs - Page 37

Job Title: Associate - Customer Service (International Voice Process) Interview Date: August 02, 2025, Saturday Interview Venue: Allianz Services, Technopark Phase III, Trivandrum Experience: 0 to 5 years Job Location: Allianz Services, Trivandrum Job Description Freshers or candidates with experience in International Voice Process Excellent command over English (comprehension and conversation) Flexibility to work in rotational shifts. For Registration and choosing preferred interview time slot, click the below link: https://forms.office.com/e/2M2qJiGNDR?origin=QRCode&qrcodeorigin=presentation Notes: Candidates should be equipped with a smart phone for taking up an online assessment test Candidates who have attended interviews with us in last 3 months, kindly refrain from the Recruitment Drive For any inquiries drop a mail to recruitmentdrive_queries@allianz.com Disclaimer: At Allianz, we believe in a diverse and inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India family, welcome all applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

IGT SOLUTIONS :_ Hiring for International Sales Voice / Inbound Voice / Travel and Hotel process :- GURGAON Share the resume :- HR DIVYA BHASKAR(9560377057) Job Description :- 1. Customer assistance on the issues come on services they opt for. 2. Voice process experience 3. Well versed with the KPI of customer handling Qualification : - Under Grad :- With Min 6 months of international experience Graduate :- Fresher with excellent communication Salary :- up to :- 5LPA depends on experience Skills :- Excellent communication over English Venue :- 2nd Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016 Contact Person : - DIVYA BHASKAR(9560377057)

Airline ticketing / Railway inquiry / Hotel Booking (Voice Process) -Excellent English communication -HSC/Graduate -Fresher/Experienced -CTC up to 40000 PM -Shift 24/7 any 9 hrs ( one way transport) weekly 2 off Contact : recruiter1@rankskills.in

-Lead generation stock market /banking customer(Voice) -Social media marketing(Blended) -English communication -HSC / Graduate -Fresher / Experienced -CTC up to 32000 PM -Shift : 7am - 12 am any 9 hrs ( Drop facility for night shift) weekly 1 off

Roles and Responsibilities: An International voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia etc. These jobs include product, service or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,00,000 L.P.A + ( Incentive + Goodies) Age limit: 18+ to 35 years below. Benefits: Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Interested Candidates can directly call on or WhatsApp me on : Vasudevan J 9980693405 Call or whatsapp to above number

Job Description **"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! Job Details: Role: Customer Support US International Voice Process Location: bhartiya city & Bellandur Experience: Freshers & Experienced candidates welcome Shift: Night Shift (includes night shift allowance) Salary & Benefits: Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives Experienced: 28,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives Additional Perks: One-Way Cab Provided for Easy Commute Attractive Incentives Based on Performance Joining Bonus Get rewarded after completing 3 months! Growth Opportunities within the organization Work in a Dynamic, Supportive, and Fun Environment! Who Can Apply? Excellent Communication Skills in English Freshers & Experienced Candidates (Customer Support/International Process Experience Preferred) Willing to Work in Night Shifts Customer-Oriented with a Problem-Solving Attitude Why Join Alorica? Competitive Salary & Perks Performance-Based Growth Opportunities Work with a Leading Global Brand Friendly & Professional Work Culture Limited Openings Available! Don't Miss This Opportunity! Apply Now & Kickstart Your Career with Alorica! For More Details Call HR Jo-9110662600 / 9964080000 or visit jobshop.ai to explore other open positions with us

Roles and Responsibilities Handle customer inquiries through phone calls, emails, and chats to resolve their queries and concerns. Provide accurate and timely solutions to customers' issues related to products/services offered by the company. Meet performance targets for call handling time, resolution rates, and first-call resolution. Desired Candidate Profile 0-2 years of experience in BPO or similar industry. Excellent communication skills in English language (written & spoken). If interested, please contact on JuiliD@hexaware.com or 8657971384

Key Responsibilities: Respond promptly and professionally to customer inquiries through live chat. Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues effectively in real-time. Handle multiple chat conversations simultaneously while maintaining quality. Maintain a high level of customer satisfaction by delivering exceptional service. Document chat interactions and escalate complex issues to appropriate departments. Adhere to company guidelines, policies, and customer service standards. Collaborate with international teams to address cross-border customer needs. Keep updated with product knowledge, company updates, and market trends. Work flexible shifts to accommodate different time zones. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Team Shift Management Data Entry & Record Keeping Customer Support (CRM / eMail / MSG / Call) Compliance, Reconcile Financial Records & Reporting (MIS)

Role & responsibilities Excellent written and verbal communication skills in the English and Hindi language. Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues. Outstanding customer service skills and a dedication to the customer service experience. Knowledge of FTP, DNS, cPanel and WHM preferred. Ability to multitask and meet specific goals set by supervisors and management. Experience with documenting procedures. Ability to troubleshoot basic web hosting and technical procedures as needed. Preferred candidate profile Provide prompt support via tickets or live chat. Dependable to be at work during assigned shifts and to complete work as expected. 8 hours daily, 24/7. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services. Perform miscellaneous duties as assigned.

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journeyAnswering customer inquiries via phone, email, live chat, or in-person.Responding to customer complaints and resolving issues in a timely and effective manner.Gathering customer feedback and suggesting ways to improve the customer experience.Providing product and service information to customers.Processing orders, returns, and exchanges accurately and efficiently.Updating customer information and purchase history in the company's database.Escalating complex or high-priority issues to the appropriate department or supervisor.Good organizational and time management skills.Should have strong communication and problem-solving skills.

We are looking for a smart, sharp-minded and detail-oriented individual to join our international customer support team. This is a non-target role, ideal for someone who thrives in a communication-focused environment and enjoys helping others with clarity and confidence. Your ability to express yourself clearly and professionally in written English will be the most important aspect of this role. While the primary mode of communication is written, candidates should also be comfortable adapting to verbal communication when required. Responsibilities Handle queries and communication with international clients in a professional and respectful tone Demonstrate clarity of thought, good judgment, and quick grasp of customer issues Provide prompt, well-structured responses using strong written English skills Maintain internal logs, updates, and follow-ups using proper documentation formats Coordinate with internal teams for smooth issue resolution Qualifications Minimum qualification is 12th Pass. Candidates with excellent written English skills are required. MBA Interns with strong communication are encouraged to apply. Excellent and good verbal communication is considered a plus. Requirements Must have excellent written communication in English Good grammar, vocabulary, and sentence structuring is essential Candidates with a logical mindset and quick problem-solving skills will stand out Prior experience in international customer interaction is preferred MBA interns with strong communication abilities (written and spoken) are welcome Must be sharp, attentive, and able to understand nuances in communication Should carry a professional and positive attitude with the ability to adapt to different scenarios Minimum education: 12th pass No targets pressure Work with a global audience and improve international communication skills Learn and grow in a structured, team-oriented environment Build long-term value with real-world business exposure How to Apply +91 93150 78950 Resume submission via WhatsApp is mandatory Interview confirmation on WhatsApp is compulsory after receiving the date Face-to-face interviews only Ready to Transform Your Digital Presence Schedule a 30 minutes Meeting with Our Experts to Propel Your Online Success. Phone number must be between 10 to 12 digits. Supported formats: .docx, .doc, .pdf. Max size: 2MB. BOL7 TECHNOLOGIES PRIVATE LIMITED is a reputed and quality driven Digital Marketing Company with the exclusive purpose helping you improve the online marketing of products and services. A-27J, Noida Sec 16, Gautam Buddha Nagar, Uttar Pradesh 201301

Job Title: Senior Operator / Service Engineer Department: Service Location: Ambarnath Band: 7B Salary Range: 18,000 30,000 per month Company: ALAN (Medical Device Manufacturer Surgical Equipment) Job Summary: We are seeking a dedicated and skilled Service Engineer to join our team at ALAN, a leading manufacturer of surgical medical devices. The ideal candidate will be responsible for maintenance, troubleshooting, and customer support for our medical equipment, ensuring optimal performance and customer satisfaction. Key Responsibilities: Diagnose and resolve technical issues in medical equipment efficiently. Perform repairs and preventive maintenance on surgical instruments and devices. Conduct regular preventive maintenance to ensure equipment reliability and compliance with safety standards. Respond to queris, delivering effective technical solutions. Maintain detailed and accurate service records, reports, and equipment logs. Stay current with advancements in medical electronics and emerging technologies. Adhere to all company safety protocols, policies, and procedures. Required Skills and Qualifications: ITI, Diploma in Electronics, or any related field. Hands-on experience with diagnostic tools, testing equipment, and relevant service software. Strong analytical and problem-solving abilities. Good communication and customer service skills. Meticulous attention to detail and accuracy in documentation. Ability to work independently and manage multiple service calls. Willingness to travel locally or regionally as required. Adaptability to new technologies and work in a fast-paced environment.

**"Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details: 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details Call HR Naim 7406686000 / 9964080000 or visit jobshop.ai to explore other open positions with us

Ready to be pushed beyond what you think you re capable of At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team/ Role Paragraph: Data Management: Extracts, transforms, and loads data to ensure data integrity and accuracy for reporting. Dashboard Development & Maintenance : Create, update, and maintain the Dashboard, ensuring it effectively visualizes key metrics and trends. Reporting & Distribution: Generates and distributes the Dashboard to relevant stakeholders (BPO, COE Ops, etc.) on a scheduled basis. Process Oversight : Ensures the accuracy, timeliness, and efficiency of the Attrition Dashboard process, and drives continuous improvement. What you ll be doing (ie. job duties): Work closely with the Customer Experience (CX) team to build reporting and track metrics across our operations, and share impactful insights Partner with CX Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business Leverage metrics to drive insights and influence business decisions Ability to frame and break down complex business problems into key components and recommend practical solutions Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality support Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data What we look for in you (ie. job requirements) : Motivated by Coinbase s mission and creating a seamless customer experience for our global institutional clients Minimum 3 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.) Expert SQL skills of 4 years, data modeling Python experience a plus Customer experience or revenue operations; experience working with customer support departments a plus Ability to think strategically, formulate appropriate analytical solution, and execute in order to solve business needs Phenomenal communication skills to operate across multiple departments and partners; ability to integrate with people at all hierarchical levels across the organization Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization; Deals well with ambiguity and focuses on driving impact Able to read, write and speak in English fluently Nice to haves: Technical - SQL Analytical - Ability to quantify qualitative work Communication - Ability to summarize key findings and clearly articulate goal of project Project Management - ability to plan out work and lay out all components of a project before executing Experience working with a BI tool (Looker, Tableau, PowerBI) P66055 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

Escalation Solution Specialist - First Advantage (Bangalore/Mumbai) Bangalore, Karnataka, India Play Video Job Info Why First Advantage Apply Accepting Internal Applicants Only! The Escalation Solution Specialist (ESS) plays a crucial role in managing customer escalations by receiving, evaluating, and responding to inquiries in a timely manner. As a subject matter expert (SME) in our systems and tools, the ESS interacts with customers through phone and email to provide effective resolutions to escalation issues raised by both customers and internal partners. This position is responsible for enhancing each customers relationship with First Advantage. Support is primarily delivered by email and occasionally via phone, or at client meetings. Each escalation is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication. This role must be able to work independently and think outside the box to resolve complex inquiries. Responsibilities: Efficient Application Login & Availability- Demonstrate proficiency in promptly logging into and navigating multiple business applications, ensuring consistent availability during scheduled work hours, except for designated breaks. This includes utilizing systems such as CRM platforms, background check databases, call center technology, and communication tools like Outlook and Teams. This role requires being logged in and available during these hours except for during scheduled breaks. This role has schedule requirements to meet customer needs. Proactive Customer Engagement- Respond proactively to inquiries from our high-value customers through various communication channels, email, voice, Teams meetings, and new communication channels as they are introduced. Utilize available tools to effectively manage availability status, ensuring consistent, prompt, and exceptional assistance to clients. Additional support tools such as reports, databases, call recording systems may be utilized. Advanced Inquiry Management & Issue Resolution- Utilize your expertise to assess the purpose, as well as root cause of each customer interaction through strategic questioning, as this role does not rely on scripted responses. You will handle a diverse range of inquiries, from rescheduling appointments to troubleshooting complex login issues. Each situation demands a customized approach, and you will deliver solutions that are specifically tailored to meet the unique needs of our valued customers. Root cause analysis summaries or RCAs documented may be required of some interactions. Expert Multi-tasking for Precise Issue Resolution- Leverage your advanced skills to swiftly and accurately resolve customer issues by utilizing information from a variety of business applications, resources, and supported customer platforms. This role requires adept navigation of multiple systems, thorough review of client-specific fact sheets for standard operating procedures and account details, and the ability to efficiently manage numerous screens and tasks simultaneously. You will conduct real-time data retrieval, execute search queries, and document resolutions with precision to ensure effective case management . Professional & Empathetic Communication- Engage in all interactions with the utmost professionalism, consistently maintaining a calm, courteous, and empathetic demeanor. Clearly articulate the situation to customers and outline the specific steps you will take to address and resolve their issues. Consistent communication is expected to be provided, and updates or outreach to customers may be expected, even when the ESS is waiting for an internal resolution. By doing so, you will ensure that customer satisfaction is achieved, making customers feel heard and supported throughout the process. De-escalation & Quality Assurance - Effectively manage and de-escalate customer frustrations with a focus on maintaining professionalism. Must have demonstrated experience maintaining professionalism under pressure and provide positive customer experience. ESS owned cases should not be seeking additional answers elsewhere. Accurate & Timely Documentation- Leverage extensive experience in documenting all interactions within company systems with exceptional promptness and accuracy. This involves meticulously capturing the reason for contact, thoroughly detailing the information shared with clients or leadership, and documenting the actions taken, resolutions achieved, and any necessary follow-ups. Proficiently enter and assign tickets to other departments, ensuring seamless communication in real-time during interactions as needed. Additionally, utilize expertise in case documentation by incorporating screen captures when required. It is crucial to complete all documentation either during the interaction or within two minutes of its closure, ensuring you are fully prepared and poised for the next inquiry. Specific documentation requests for tracking purposes may be introduced and may vary based on reporting needs. Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. Complete additional projections as requested. This includes updates to occur by planned coverage of cases during time off. Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. Contributing to Knowledge Base & Improvement- Contribute to the company s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. Identifying process gaps and assisting in resolving or offering solutions are key to the role. Manage Work Pace and Quality - Utilize your extensive experience to effectively manage your work pace and maintain high-quality standards to meet and exceed customer experience expectations. This includes achieving targets related to service levels, average speed to answer, quality assurance scores, customer satisfaction, and strict compliance with processes. Always uphold confidentiality and professionalism. Actively engaged with feedback from supervisors/managers/account support teams to drive continuous improvement in both efficiency and effectiveness. Adhere to company standards, regulatory requirements, and best practices will be instrumental in delivering exceptional service and results. Additional performance goals or measurements may be introduced to the role at any point in time. Required Skills: Demonstrated ability to handle a high volume of customer contacts across various channels (phone, chat, email, etc.). Exhibited skill in using multiple software applications and systems simultaneously with ease. Displayed effectiveness on ability to quickly assess customer needs and resolve issues efficiently. Communicate professionally and empathetically, both verbally and in writing. Document all customer interactions accurately and follow procedures closely. Willingness to learn new tools, processes, and adapt to changing customer needs. Maintain a calm, empathetic, and solution-focused demeanor in all situations. Ability to quickly connect with people, establish a rapport, express empathy, and project confidence. Ability to work collaboratively in a team environment, this includes planning time off. Ability to work unsupervised and determine one s own resolution path for the customer if it is not yet defined. Confirmed aptitude in time management by handling tasks and applications efficiently. Showcased ability to multitask effectively in a fast-paced environment while ensuring high-quality service. Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. Adapt quickly to new systems, product updates, and changes in customer requirements. Collaborate with internal teams to share information and ensure timely issue resolution. Knowledge of common computer configurations and strong computer navigation skills. Prior experience with Microsoft Windows Operating Systems. Education & Experience: High school diploma or equivalent required. This role is intended to be performance-based skill progression through the Customer Experience Specialist role. Demonstrated 5+ years experience within First Advantage or relevant work experience Screening Direct platform experience required Working Environment: For remote or hybrid positions, you must have a dedicated workspace that is free from distractions and ensures privacy. Working at home requires internet speeds that can support the Company systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment). All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. This role routinely uses standard office equipment such as computers, keyboards, phones. Based in the Mumbai/Bangalore

Inside Sales Head Next Back 10+ years Any Graduate Chennai To sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the tele sales strategy. Sets priorities and serves as subject matter expert for the Business and client requirements. Establishes and maintains good working relationships with Sales Customer Support and Marketing Organization. Monitors performance of Inside Sales Team through call monitoring and other measures to ensure utilization and efficient service. Manage appropriate KRAs and Metrics. Develop strategies to reduce churn by proactively identifying KEY accounts. Develop strategies to generate and increase high quality leads from Online (Website) and Inbound mediums Map 360-degree view of complete sales cycle from Lead generation to On-boarding Constantly coach the team in handling sales objections and maximizing conversions. Working knowledge of outbound tele sales, basic marketing principles and practices. Knowledge of the sales and customer life cycle. Prior experience of handling retail customers is a plus. At least 5 years experience, experience in handling a team Spoken fluent Hindi & English Apply for this position Full Name Applying for Position Email Phone Upload CV/Resume * Upload File Upload supported file (Max 15MB) By using this form you agree with the storage and handling of your data by this website. * Submit Thanks for submitting!

Implementation Manager Next Back 10+ years Any Graduate Chennai As the Product Implementation Head, you will be responsible for overseeing the successful implementation of the product and delivery to the customer on time. You will lead a team of implementation specialists and collaborate closely with cross-functional teams, including product management, sales, and customer support. Your primary goal will be to ensure that product implementations are executed efficiently, meet customer requirements, and achieve business objectives. Define implementation plans, timelines, and resource requirements for successfully going live. Oversee the end-to-end implementation process, ensuring adherence to project timelines, milestones, and deliverables. Coordinate with cross-functional teams to gather requirements, allocate resources, and resolve any implementation-related issues. Act as a primary point of contact for stakeholders, providing regular updates, addressing concerns, and managing expectations. Conduct thorough testing and validation of implemented solutions, addressing any issues or bugs promptly. Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of product implementations. Lead and manage a team of implementation specialists, providing guidance, support, and mentorship. Create and maintain comprehensive documentation, including implementation guides, user manuals, and FAQs. Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines. Strong leadership skills with the ability to inspire and motivate a team. Apply for this position Full Name Applying for Position Email Phone Upload CV/Resume * Upload File Upload supported file (Max 15MB) By using this form you agree with the storage and handling of your data by this website. * Submit Thanks for submitting!

Location: Bangalore/Gurugram Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! About the Role We are looking for a Conversational AI Designer who will define, design, and optimize intelligent conversations between our customers and our AI-driven voice and chatbots. This role sits at the intersection of UX design, linguistics, AI behavior, and customer experience, and will play a key part in shaping how businesses interact with their users via Exotels platforms. If you are passionate about crafting natural, intuitive, and purposeful conversations between humans and machines we want to talk. What Youll Do Design human-like conversational flows across voice and chat. Partner with clients to understand their consumers and use cases to design the bots goals, intent and success criteria. Collaborate internally with product managers, engineers, and customer-facing teams to deliver the clients requirements. Write clear, concise, and context-aware bot dialogues, prompts, and fallbacks that sound helpful and human. Partner with Product teams to test conversation designs and iterate based on user feedback and data. Apply principles of linguistics, behavioral psychology, and UX writing to create intuitive and low-effort user journeys. Maintain and optimize a conversation library (templates, tone guides, intents, fallbacks). Contribute to AI training: helping define intents, utterances, edge cases, and user expectations. Identify conversation friction points using transcripts, analytics, and feedback to improve success and containment rates. Define tone, persona, and escalation strategy for bots across different verticals and use cases. Requirements Must-Have: 5 9 years of experience designing conversations for chatbots, IVRs, voice assistants, or similar platforms. Deep understanding of UX writing, dialogue flow design, and customer empathy. Experience working with AI platforms Ability to design for voice-first experiences (IVR, smart assistants) and chat-based interfaces. Experience with tools for conversation design. Strong writing skills with a focus on clarity, brevity, and tone. Familiarity with NLP concepts intents, utterances, confidence thresholds, fallbacks, etc. Nice-to-Have: Experience in B2B SaaS or customer support domain. Basic understanding of analytics (CSAT, containment rate, deflection, etc.) Exposure to Indian languages and multilingual bot design. Background in linguistics, psychology, cognitive science, or communication design.

Amazon Alexa teams Worldwide is a group of talented technical professionals that are empowered and driven to build world class experiences for customers. We are looking for a Quality Assurance Engineer to work on the moderate to complex solutions and services. Ideal candidate should have proven expertise in scalable systems, working across technologies, and mentoring junior engineers. Quality Assurance Engineers test code at the user level, both manually and with automated tools. Our SQA Engineers are not pure black box testers; they are more grey box, able to understand software internals, debug problems using log files, and write automated tests with Java and/or user-level automated tools. SQA Engineers work with Software Development Engineers to understand features and technical implementation. SQA Engineers should also work with groups such as Product Management, User Interaction, and Customer Support to understand customer usage models and develop test plans and suites that approximate real-world environments and regression tests and driving the software development process towards quality-centric methodologies. Responsibilities: Utiilize innovative testing technologies to develop products testing strategy and end to end test plan. Participation in design and code inspections. Working with SDEs to understand product architecture and features API level testing using automation tools. Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation. Analyze test logs; create test reports, co-ordinate with stakeholders. Working in an Agile/Scrum environment to deliver high quality software A day in the life Quality Assurance Engineers test code at the user level, both manually and with automated tools. Our SQA Engineers are not pure black box testers; they are more grey box, able to understand software internals, debug problems using log files, and write automated tests with Java and/or user-level automated tools. SQA Engineers work with Software Development Engineers to understand features and technical implementation. SQA Engineers should also work with groups such as Product Management, User Interaction, and Customer Support to understand customer usage models and develop test plans and suites that approximate real-world environments and regression tests and driving the software development process towards quality-centric methodologies. About the team The Quality Assurance Engineering Team is responsible for the development and maintenance of manual and automated testing and test frameworks for teams in the Alexa Content Ingestion team 2+ year of experience working as a Quality Assurance Engineer Experience in manual testing Experience in automation testing Bachelors Degree in Computer science Strong understanding of computer science fundamentals Strong analytical and problem solving skills Demonstrable experience in writing clean code quickly Preferably Java coding Experience in databases. and understanding of QA methodologies, life cycle and processes. Experience in API & Mobile testing Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Testing frameworks and automation experience Java or other scripting language hands on coding Experience using SQL and writing web based product testing frameworks and automation tools Independent Analytical thinking and problem solving ability

Are you passionate about helping people solve IT problemsLove being a part of an exciting and innovative environmentJoin Amazon Global IT Support! We re looking for people who strive to Work Hard. Have Fun. Make History. Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Managers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Manager II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of Leadership skills and technical aptitude over a large scope of IT software, hardware, and networking disciplines. About The Role As an IT Support Manager II, you will use your Leadership & technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to Lead a technical IT Team who take care of customer issues in time of crisis to get them working again. You are actively expanding your scope considering customer need. Responsibilities include, but are not limited to Managing team of ITSEs Co-ordination with other internal & external stake holders. Support virtual or physical events and town halls for India Manage Audio Visual devices and services in India SL governance for team ensuring services uptime for customers. Helping and leading team to troubleshoot difficult IT problems. Lead continuous improvement efforts. Audit the quality of work performed and provide constructive feedback when necessary. Automate manual tasks; create/improve small tools that help make team operations more efficient. Be the first point of escalation. Senior Level Customer Support. Participate in hiring, training and development of team. Basic qualifications Bachelor s degree in Computer science or IT related field. 4+ years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) 4+ years of experience troubleshooting skills in a multi-user high availability environment Experience in Audio Visual devices and services 4+ years of experience in virtual or physical events and town halls 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP 4+ years of experience in leading Technical team. Preferred qualifications Bachelor s degree in Computer science or IT related field. Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL certification Experience in Audio Visual devices and services Experience in Linux, Microsoft, and network systems administration Strong troubleshooting skills of very complex systems Ability to explain complex IT concepts in simple terms Excellent written and verbal communication skills Ability to manage high priority projects 5+ years of developing a team of technical professionals across multiple locations experience 2+ years of leading technology teams as a information technology operations manager experience Bachelors degree, or 4+ years of professional or military experience Knowledge of Linux or Unix systems administration Knowledge of hardware architectures Experience with system management tools and client/server environments

Responsibilities: Handle and resolve high-impact customer escalations, including those directed to the senior management. Manage grievance and second-level escalations cases and ensure timely and satisfactory resolutions. Develop a thorough understanding of company policies, processes, and systems to provide effective solutions. Collaborate with the internal stakeholders at Onsitego for resolutions regarding customers issues, product problems, service questions and other general client concerns Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensure timely resolution of all escalations within optimum turnaround time while maintaining a high level of professionalism. Identify trends and root causes of recurring issues and work towards process improvements. Desired candidate profile: Proven 2-6 years of experience as Escalation Specialist or similar role Excellent communication and people skills Experience: 2+ years Qualification: Graduate

Job Description We are seeking a candidate for the position of Service Engineer for Delhi - NCR, Pune, Kolkata, Bangalore, Chennai with hands-on field service experience and a basic understanding of industrial machinery and equipment. Preference will be given to candidates with knowledge of the plastics processing industry. Primary Responsibilities: Communicating effectively with clients and internal teams to ensure timely and efficient service delivery. Promptly responding to service requests, troubleshooting issues, and following up to ensure customer satisfaction. Monitoring equipment and machinery performance; implementing preventive maintenance programs to reduce downtime. Conducting routine quality assurance and safety inspections on all installations and services. Providing on-site demonstrations and training to customers for safe and optimal equipment usage. Performing installation, commissioning, and calibration of machinery and equipment at client sites. Conducting daily/routine visits to both new and existing clients for equipment health checks and maintenance. Preparing service reports, documentation, and updates for internal records and client communication. Coordinating with the sales and technical teams for feedback on product performance and improvement areas. Maintaining tools, parts, and inventory used for service work. Key Deliverables Provide timely and effective technical assistance to customers and internal stakeholders. Maintain a high level of client satisfaction Preventive Maintenance Compliance Maximize the number of service issues resolved on the first visit. Ensure prompt response to service calls Maintain detailed and accurate service logs, reports, and documentation. Complete installation and commissioning activities within agreed project timelines. Adhere to all safety protocols during field service and ensure customer adherence post-installation. Deliver effective customer training sessions, ensuring safe and efficient equipment usage. Client Retention Relationship Management

CS & OTC Associate Do you like to work as an integral part of the Customer Service Order to Cash department Would you like to provide outstanding customer experience to our internal and external customers About Team Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post sales process with our sales team and customers. We provide support and problem-solving skills to ensure our customers have an exceptional experience. About the role As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books). You will contribute to reporting and analytics efforts, generating regular and ad-hoc reports to support decision-making. You ll analyze data to identify trends, flag anomalies, and uncover opportunities for process improvements. Your insights will help drive performance, enhance customer satisfaction, and support continuous improvement across the order management lifecycle. In addition to you will play a key role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements . Responsibilities Generate and maintain basic operational and performance reports (daily/weekly/monthly) Take prompt action based on report outcomes or escalations flag issues, follow up with concerned teams, and support resolution Share summarized updates and status reports with Team Leads and other stakeholders Always maintain Customer experience Ensure all the assigned activities orders / emails are processed within the agreed TAT & quality. Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. Develop in-depth knowledge of their process/business. Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs Understand and have end to end process knowledge for the process. Ensure all assigned application UATs are completed within schedule. Ensure Quality Audited whenever required for the team Be the key resource and support for the Account Manager in the sales process. Requirements 1 to 2 years of experience (preferably in Customer Support) Willingness to work in shifts Basic understanding of operational reporting and ability to identify and escalate trends Have good experience in a customer service or customer-facing role. Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment. Proficiency in Microsoft Office, especially Excel (e.g., filters, pivot tables, basic formulas). Be fluent in English, verbal and written and have excellent all-round communication skills. Able to work as a team player and to effectively collaborate within a matrix organization. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the worlds grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

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