21182 Customer Support Jobs - Page 32

The Project Manager will collaborate with consultants and clients to implement Salesforce solutions. You will be responsible for supervising deliverables, managing complex enterprise projects, ensuring timely completion of requirements and projects, providing regular updates to clients, and closely coordinating with technical and non-technical team members. Your Impact You will create and adjust project work plans to meet evolving needs, identify required resources, assign responsibilities, manage day-to-day project operations and scope, review team deliverables before client submission, apply methodology and uphold project standards, prepare for engagement reviews and quality assurance procedures, manage project risks, ensure completeness and proper storage of project documents, review team status reports, and address any arising issues promptly. Your Skills And Experience To excel in this role, you should have: - 5+ years of experience in project management or business analysis for software deployment - 3+ years of hands-on experience with one or more Salesforce applications - Ability to lead small and enterprise engagements, facilitate meetings, mentor junior team members, manage client escalations, work effectively in a fast-paced environment, manage a portfolio of 6-8 projects, provide project governance over 4-6 additional projects, attention to detail, flexible mindset, analytical problem-solving skills, proactive approach to project closure, strong communication skills, interpersonal skills, and relationship-building abilities - Salesforce Certifications are preferred What Sets You Apart - Possession of Salesforce Certifications - PMP, Scrum, and sAFE certifications Please note that the job description is referenced from hirist.tech.,

The Client Billing Specialist at Truein will serve as the primary point of contact for client billing inquiries, ensuring timely and professional responses through various communication channels. You will be responsible for maintaining accurate records of billing and collection activities, utilizing billing and accounting software to streamline processes and ensure invoice accuracy. Confidentiality of client financial data and adherence to best practices in billing and collections are paramount in this role. Staying informed about industry standards in client billing practices is essential to provide the best experience possible. To excel in this role, you should have 1-4 years of experience in billing, client servicing, customer support, or collections. A Bachelor's degree in Business, Commerce, or a related field is preferred. Exceptional verbal and written communication skills, strong customer service orientation, and the ability to manage multiple client accounts in a fast-paced environment are crucial. Proficiency in billing software, Microsoft Excel, and excellent problem-solving and negotiation skills are required. Attention to detail, accuracy in managing financial data, and the ability to work independently and collaboratively within a team are key attributes for success. Experience with accounting or billing software and prior customer-facing roles at a growth-stage startup are advantageous. As a Truein team member, you will receive a competitive compensation package and benefits, opportunities to work closely with founders, and contribute significantly to a fast-growing startup. The company offers a dynamic and collaborative work environment that values ownership, learning, and growth. If you are seeking a role at a purpose-driven, high-growth startup, email your resume to teamup@truein.com. Truein is an equal opportunity employer that celebrates diversity and is dedicated to fostering an inclusive environment for all employees.,

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE & NON VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123 / 9147047909 /8882138273 Job Location - Gurgaon Interview Location:- Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements .

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE & NON VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123 / 9147047909 /8882138273 Job Location - Gurgaon Interview Location:- Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements .

Mega Walk in Drive is Going From Monday to Friday Hiring for Leading International Chat Voice & Blended Process Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Voice Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM )

As a Linux Support Specialist based in Hyderabad, you will be responsible for providing ongoing support for various flavors of Linux in a production environment for different types of applications and use cases. Your duties will include configuring and managing various Linux services such as Web, DNS, and Email. You should possess the ability to quickly learn new technologies through Internet research and administrative guides. Additionally, you will be involved in assisting in the design and development of open-source products and solutions. Building and maintaining strong working relationships with key interconnect partners and customers will be a crucial aspect of your role. You will also be required to provide 24/7 support, which may involve traveling to customer locations when necessary. However, ad-hoc calls are minimal, with typically at most one call per month. Most calls are planned downtime or maintenance calls. A strong working knowledge in Red Hat or CentOS flavors is preferred for this position. The ideal candidate should be ready to join immediately and hold a degree, with a science background being an added advantage. It is mandatory for the candidate to be RedHat Certified to be considered for this role.,

Mega Walk in Drive is Going From Monday to Friday Hiring for Leading International Chat Voice & Blended Process Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Voice Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: 9147047910, 9147047911 (10AM- 7PM )

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees in more than 30 countries, we are fueled by curiosity, entrepreneurial agility, and the ambition to create enduring value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Associate - Order Management. In this role, you will be tasked with demonstrating innovation and intuition in identifying areas of Order Management. Your responsibilities will include: - Experience in sales or customer support via Email & chat - Strong communication skills with a command over the English language - Proficiency in MS Office tools, especially MS Excel - Willingness to work in shifts and adapt to business needs - Readiness to work from the office - Prior experience working with MNCs & Global clients - Ability to respond to customer queries through email and calls - Capacity for critical thinking and analysis - Strong work ethic, capable of working independently and within a team-oriented environment - Comfortable with 24*7 shift timings, including weekends - Quick learner and adaptable to rapid changes Qualifications we are looking for: Minimum Qualifications - Any graduate degree or equivalent with a strong academic record Preferred Qualifications - Capacity for critical thinking and analysis - Strong work ethic, ability to work independently and within a team-oriented environment - Comfortable with 24*7 shift timings, including weekends - Quick learner and adaptable to rapid changes If you are ready to take on this exciting opportunity, apply now to join us as an Associate based in India-Bangalore. This is a full-time position requiring a Bachelor's or equivalent degree. Don't miss the chance to master your skills in Operations and be part of a dynamic global team.,

The Sales Manager for Air Compressors at Saileen Technocrats Pvt. Ltd. in Pune is a full-time on-site role where you will be responsible for developing and executing sales strategies, meeting sales targets, cultivating client relationships, and providing customer support. Your duties will also include conducting market research, identifying new business opportunities, and preparing sales reports. To excel in this role, you should possess skills in sales strategy development, client relationship management, and customer support. Experience in market research, identifying new business opportunities, and proficiency in preparing and analyzing sales reports are essential. Strong communication and interpersonal skills are required, along with the ability to work independently and as part of a team. Having experience in the industrial equipment sector, specifically air compressors, will be advantageous. A Bachelor's degree in Mechanical Engineering is preferred for this position.,

As a Customer Advocate at Advocate individual, you will be responsible for ensuring customer satisfaction and providing exceptional customer support at our location in Nagaur, India. Your primary focus will be on delivering outstanding customer service and enhancing the overall customer experience on-site. To excel in this role, you must possess strong Customer Satisfaction and Customer Experience skills, along with the ability to effectively communicate with customers. Your experience in the consumer services industry will be a valuable asset as you handle challenging customer situations with empathy and professionalism. Having excellent problem-solving skills, attention to detail, and organizational abilities will be crucial in meeting and exceeding customer expectations. If you are passionate about delivering top-notch customer service and making a positive impact on the customer experience, we invite you to join our team as a Customer Advocate at Advocate individual.,

Hi, This is Vaishnavi from Harjai Computers Pvt. Ltd. Experience required Freshers- 3+ years Work location Bangalore - Koramangala Jaipur - Vaishali Nagar Pune - Shivaji Nagar Notice Period : Only Immediate - Who can join from Thursday or Monday Interested please (Vaishnavi) email at vaishnavi.karbele@harjai.com & send below details Current CTC Expected CTC Notice Period Location Preferences PLEASE FORWARD THIS MAIL TO YOUR FRIENDS!!!!

About the job: Key Responsibilities: 1. Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement 2. Make cold calls, onboarding calls, and follow-ups with new and existing users 3. Handle queries across email, chat, website, and phone professionally and promptly 4. Ensure customer retention through regular check-ins, education, and value-driven follow-ups 5. Track support metrics: response time, query resolution, follow-up rate 6. Identify upsell/cross-sell opportunities based on user behavior 7. Communicate bugs, feedback, and user insights to product/tech teams 8. Keep internal records and CRM up to date, no loose ends Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,00,000 - 6,00,000 /year Experience: 1 year(s) Deadline: 2025-08-28 23:59:59 Other perks: Informal dress code Skills required: Client Relationship, Effective Communication, Customer Support and Customer Acquisition Other Requirements: 1. Experience in customer support, CRM operations, inside sales, or tele-support, and especially in a product-based company 2. Excellent English communication skills (verbal and written) 3. Confident on calls, structured in follow-ups, and proactive in communication 4. Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc. 5. Organized, process-driven, and detail-oriented About Company: We develop SaaS software, and you can explore our apps on indianappguy.com. With a global customer base comprising thousands of users, our software is trusted and utilized by individuals and top companies worldwide.

As a Customer Care Executive in our fast-paced BPO team, you will play a crucial role in providing exceptional online customer support through chat. Your responsibilities will include addressing inquiries, resolving issues efficiently, and ensuring meticulous recording of all customer interactions and information through accurate data entry tasks. It is essential to maintain a high level of professionalism and empathy while interacting with customers to deliver a seamless experience. We are seeking individuals with excellent communication skills, both written and verbal, along with fluency in English. Strong chatting skills are required to convey information clearly and concisely. A Bachelor's Graduate degree is preferred for this role. You should be comfortable working in rotational shifts, including morning, day, evening, and overnight shifts. If you are ready to join a dynamic team and provide outstanding customer service, we encourage you to apply for this full-time position. The job requires a Higher Secondary (12th Pass) education qualification and at least 1 year of total work experience is preferred. Fluency in English is a mandatory requirement, and availability for day, night, and overnight shifts is necessary. Join us in person at our work location and be a part of our enthusiastic team dedicated to delivering exceptional customer care services. Apply today and embark on a rewarding career journey with us.,

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

" Non-Sales Role Dedicated Customer Support in a World-Class Work Environment" Position summary The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and responsibilities: Understand the basic professional standards and established procedures, policies before taking action and making decisions. Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters. Assume responsibility for work and coordinating efforts. Meeting assigned productivity goals. Adhere to attendance and punctuality norms. Acquiring knowledge & skills of related areas of the process. Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Eligibility Criteria: Should be flexible to work in US Night Shifts and Rotational Shifts 10+2,10+3, Any Graduates, and Postgraduates are eligible to apply Max age Limit - 32 years Benefits: Two-way cab facility 5-day work week with 2 weekly offs Attractive incentives and performance-based rewards Night shift allowance Medical insurance& Life insurance 5-STAR rated infrastructure Best Way to Apply: We encourage walk-ins(Ground Floor, No.23 24, AMR Tech Park, Block 2A Bengaluru Urban , Bommanahalli, Karnataka, India) or you can directly call the recruiter: Recruiter Name: Keerthi Contact Number: 8217811148 Note: Our recruitment process is transparent, and we do not charge any fees from candidates at any stage. Please be cautious of any individual or organization claiming otherwise . Report any fraudulent activity to us immediately at salman.ahmed@sagility.com .

Job description Join Indias Largest BPO Recruitment Company! We are hiring for multiple top companies across various exciting roles: Positions Available: International Voice Process Domestic Voice Process International Semi Voice Process Social Media Escalation For More Details Please Call HR Kaunain Firdose On 7975182692 Job Locations & Processes: 1. Manyata Tech Park : International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 2. Whitefield: International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 3.Maratha Halli: International Voice Process & Social Media Processn - 5 LPA 4.Electronic City: International Voice Process & International Non-Voice Process - 5 lPA 5.Bellandur: International Voice Process - 4 LPA 6. Bhartiya City: International Voice Process - 4 LPA Candidate Requirements: Freshers and candidates with at least 6 months of experience in International Voice Process, International Sales, or Client Servicing are welcome. Must be flexible to work in rotational shifts. Excellent communication skills are a must. For More Details Please Call HR Kaunain Firdose On 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

You will be joining Mystery Rooms, an interactive entertainment company based in Gurgaon, India. Your role as a Customer Representative will involve ensuring customer satisfaction, providing support, effective communication, delivering exceptional customer service, and enhancing the overall customer experience. To excel in this position, you should possess strong customer satisfaction, support, and service skills. Effective communication and customer experience abilities are essential, along with solid problem-solving and decision-making skills. You must be capable of working well both in a team and independently, demonstrating excellent interpersonal skills and patience. While prior experience in customer service or a related field is advantageous, it is not mandatory. A high school diploma or equivalent qualification is required, with additional relevant certifications being viewed as a bonus. If you are passionate about delivering top-notch customer service and thrive in a dynamic and engaging environment, we encourage you to apply for this full-time on-site role at Mystery Rooms India in Gurgaon.,

As a Customer Support/Customer Care/Fresher/Telecaller/Call center/BPO representative, your main responsibility will be to resolve customer complaints via call and respond promptly to customer inquiries. Ensuring customer satisfaction and providing professional support will be key aspects of your role. You will be expected to provide proper resolutions to customer and seller queries with efficiency and effectiveness. To be successful in this position, you should hold a Bachelor's degree in any field and possess strong verbal and written communication skills. Your ability to handle customer inquiries with empathy and professionalism, as well as your problem-solving and multitasking abilities, will be essential in meeting customer needs and expectations. If you meet these requirements and are interested in joining our team, please contact Preeti at 7980004174 and share your CV at preeti@smartservicez.com. This is a full-time, permanent position with benefits such as health insurance and provident fund. The work schedule is during the day shift, with a quarterly bonus opportunity. As part of the application process, please be prepared to answer questions regarding your years of experience and the availability of relevant documents. A Bachelor's degree is required for this role, and proficiency in Hindi is necessary. The work location is in person at Bengaluru, Karnataka. If you are ready to start your career in customer support and meet the outlined requirements, we encourage you to reach out to the employer at +91 7980004174. The application deadline is 05/07/2025, and the expected start date is 07/07/2025.,

*"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Job description Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Sadaf-6362015960 / 9964080000 Or You Can Also visit jobshop.ai to explore other open positions with us

You will be responsible for developing and maintaining strong relationships with clients by understanding their needs and providing exceptional service. Serving as the main point of contact for clients, you will address any inquiries or concerns in a timely and professional manner. Utilizing digital marketing techniques will be crucial in promoting services and increasing client engagement. Collaborating with the marketing team, you will contribute to creating compelling content and campaigns that resonate with the target audience. Monitoring client feedback and performance metrics will help in identifying areas for improvement and implementing strategic solutions. Staying updated on industry trends and best practices is essential to continuously enhance client relationships and drive business results. Working closely with the sales team, you will play a key role in identifying new opportunities and expanding the client base. Additionally, you will have the opportunity to identify chances to upsell or cross-sell additional services such as SEO, social media marketing, and paid advertising packages. This is a full-time position based in Ranchi, Jharkhand, requiring a minimum of 1 year of experience. The ideal candidate should have a basic level of English proficiency. As a Client Relationship Executive, you will be a part of the Customer Support department, operating during day shifts. Webpulse Solution Pvt Ltd is an award-winning top 5 web design and development company in India. They dedicate their full attention to each website project to deliver top-notch mobile responsive websites that meet clients" needs and support business expansion. The company is located at RAMA ROAD, Najafgarh Rd, INDUSTRIAL AREA, New Delhi, Delhi-110015.,

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000

we are looking for candidates to work for voice Customer service process with salary up to 18000 Excellent English Speaking n Telugu must have own laptop and wifi connection Permanent work from home call now HR husna 8828629587 Ayesha 9819631493

* we are hiring for customer service * Graduation is mandatory * 6 days working 1 week off (Rotational off) * Good communication * fresher /Experience both are eligible * Contact - HR shraddha +91 94797 16943

Skills: Excellent English Communication, Speaking skill, Handling multitasking,. Position Title Customer Support Executive (Semi Voice Process). Job Specifications. Ensuring Customer satisfaction as per the SLAs. Handling email, chat, and call from customers and providing them with a solution to their queries/concerns. Should have excellent communication skills (verbal & written). Should be open to work in US shifts. Experience with customer support would be good to have. Experience with international processes will be an advantage. Qualification:Undergraduate/Graduate Experience:Fresher/Experienced. Location :It is work from office. CTC:1.6 LPA to 2.8 LPA. No cab facility. Interview Type:Virtual. Address:No 126, 2nd Floor, 8th Main Rd, BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098. Interest candidates can share their resumes with hr@ditiosys.com. Show more Show less

Skills: Convey technical information, To manage and prioritize service requests efficiently., Excellent organizational skills, Proper Knowledge of MS office -Word, XLS, PPT, To work collaboratively with cross-functional teams, including technicians, sales, and support teams, Attention to detail to ensure accuracy in scheduling, documentation, and service delivery,. Benefits:ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc.. Qualification:Graduate or Diploma/ B Tech in EE, ME, Automobile. Experience:2 to 6 yrs. in same field. Product & Brand To Be Handled. Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc.. Responsible for Service co-ordination for Godrej division. Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers. Co-ordination with Principal's for service and parts related support. Technical support to engineers on field issues for resolution. Monthly invoicing to Principal and customers against visits and paid jobs. Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon. Regular meetings with key customers. MIS reports on service activity on weekly and monthly basis. Monthly service meetings with engineers. Call assigning on daily basis. New machine registration & SAP entry to Godrej. FSR Portal handling & claim submission. Handling of AFDC for machine sales