21076 Customer Support Jobs - Page 29

We are hiring Provider Contact Center Executives for our growing healthcare operations team. This is an exciting opportunity for freshers and recent graduates (2020 & above pass-outs only) who have excellent communication skills and are eager to start their career in a dynamic work environment. Call HR Muskhan on 9380964680 and 9964080000 Roles & Responsibilities Handle calls to and from healthcare providers based in the US. Respond to queries related to medical claims, eligibility, and patient records. Offer empathetic and efficient solutions while maintaining high service standards. Document all calls and interactions accurately. Work collaboratively with internal teams to resolve provider concerns. Eligibility Criteria Education: Minimum 2nd PUC pass and above Required Skills Excellent verbal communication in English (CEFR Grade B2 or above) Good voice clarity and neutral accent Ability to multitask with empathy and strong soft skills Analytical thinking and a solution-oriented mindset Selection Process HR Fitment Round Harver Voice Assessment (CEFR B2 Level Qualification) Voice & Accent Round Operations Round How to Apply: For More Details Call HR Muskhan on 9380964680 and 9964080000

2-wayprovided Job Description: We are hiring Chat Support Executives for the Annual Enrollment Period (AEP) process at Optum (Noida) . This role is ideal for candidates with excellent written communication skills, fast typing speed, and a proactive approach to customer service. Key Responsibilities: Provide real-time support to M&R and M&R DSNP members through chat. Maintain professionalism while handling multiple conversations simultaneously. Resolve queries using digital tools, internal apps, and reference material. Ensure a positive customer experience through clear and courteous communication. Adapt quickly to process changes and updates during the AEP period. Must-Have Skills: Written Communication: Clear and customer-friendly responses. Typing Speed: Minimum 35 WPM . 2 Way or cab will be pavided Multi-tasking Ability: Efficiently manage chats, tools, and search simultaneously. Tech-Savvy: Comfortable navigating CRM tools, apps, and web-based platforms. Analytical Thinking: Ability to interpret unclear messages and ask clarifying questions. Adaptability: Flexible to shift timings and ongoing process improvements. Good to Have: Experience in the healthcare/insurance domain claims, benefits, pharmacy, etc. Familiarity with CRM tools or automated chat systems . Interview Process: Typing Test Minimum 35 WPM CAT Assessment Mock Chat (Minimum score: 2.2) Face-to-Face Interview Mandatory (at Gurgaon office) Note: Graduation is mandatory. Candidates with BE/B.Tech/M.Tech are not eligible unless they have strong tenure in healthcare domain . No remote option Work from Office only (Noida location). Join Optum's Chat Support Team this AEP season! Apply now and be part of a fast-paced, tech-driven customer experience team.

Who we Are? Teleperformance is a French MNC with operations in 100+ countries. We are recruiting candidates who wish to work and grow their career in the Customer Service Industry. If you can speak English along with any of the below mentioned languages, you can apply and directly walk-in to our Ambattur office for an interview. Address given below. Requirements: Minimum 1 year Experienced. Typical Customer Support/ Customer Service executive. Must know to speak, Read and write English/ ( Hindi, Tamil) Graduation Mandatory with a provisional or degree certificate. Looking for immediate joiners. Job Details: Hiring: Hindi, Tamil and English. Work Mode: Work from Office Shift Timing: Day Rotational shifts between 8:00 AM - 12:00 AM (Any 9-hour shift) Work Schedule: 6-day rotational work with 1 rotational week-off Languages Required: English,Hindi,Tamil. WORK LOCATION - Ambit It Park, Ambattur, Chennai - 600058. Interested candidates can walkin directly to Ambit IT Park, Ambattur. Contact : Priya HR(8870193504)

provided2-wayprovided Job Title: Chat Support Executive AEP (Annual Enrollment Period) Company: Optum Location: Gurgaon Employment Type: Contract (6 Months) Salary: 3 LPA (In-hand: 21,000 per month) Experience: 6 Months to 3 Years Education: Graduation is mandatory (BE/B.Tech/M.Tech candidates not eligible unless they have strong healthcare domain experience) Work Mode: 100% Work from Office (No Remote) Shift Timings: Rotational Shifts (24x7) | Rotational/Split Week Offs 2 Way or cab will be Provided Job Description: We are hiring Chat Support Executives for the Annual Enrollment Period (AEP) process at Optum (Gurgaon) . This role is ideal for candidates with excellent written communication skills, fast typing speed, and a proactive approach to customer service. Key Responsibilities: Provide real-time support to M&R and M&R DSNP members through chat. Maintain professionalism while handling multiple conversations simultaneously. Resolve queries using digital tools, internal apps, and reference material. Ensure a positive customer experience through clear and courteous communication. Adapt quickly to process changes and updates during the AEP period. Must-Have Skills: Written Communication: Clear and customer-friendly responses. Typing Speed: Minimum 35 WPM . 2 Way or cab will be Provided Multi-tasking Ability: Efficiently manage chats, tools, and search simultaneously. Tech-Savvy: Comfortable navigating CRM tools, apps, and web-based platforms. Analytical Thinking: Ability to interpret unclear messages and ask clarifying questions. Adaptability: Flexible to shift timings and ongoing process improvements. Good to Have: Experience in the healthcare/insurance domain claims, benefits, pharmacy, etc. Familiarity with CRM tools or automated chat systems . Interview Process: Typing Test Minimum 35 WPM CAT Assessment Mock Chat (Minimum score: 2.2) Face-to-Face Interview Mandatory (at Gurgaon office) Note: Graduation is mandatory. Candidates with BE/B.Tech/M.Tech are not eligible unless they have strong tenure in healthcare domain . No remote option Work from Office only (Gurgaon location). Join Optum's Chat Support Team this AEP season! Apply now and be part of a fast-paced, tech-driven customer experience team.

Job Description: We are seeking a dedicated Customer Service Associate to join our team for voice and non-voice support processes. The ideal candidate will provide excellent service by resolving customer queries related to subscriptions, billing, technical issues, and general assistance while maintaining high communication standards. Key Responsibilities: Handle inbound/outbound voice calls and non-voice communication (email/chat) with customers. Address customer inquiries, troubleshoot problems, and provide timely resolutions. Manage subscription and billing-related support. Escalate complex issues to appropriate teams when necessary. Maintain accurate records of customer interactions. Deliver exceptional customer experience with clear and effective communication. What Were Looking For: Strong communication skills in English both spoken and written. A positive attitude and eagerness to learn. Good problem-solving skills and a customer-first approach. Graduation in any discipline except B.Tech, B.Sc, or fresh postgraduates. Flexibility to work in shifts, including weekends. If interested drop your resume to HR-Kanak Kumari Phone-6361345172 or mail on kanak.kumari@firstsource.com Total Rounds: 1. Ai bot call 2. Assessment 3. OPS Round Office Location and Walkin Details: FIRSTSOURCE SOLUTIONS LTD. HR - *Kanak* 3rd floor, Block - Dragon Fly (Last Block). *Brigade Tech Gardens.* Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037. Please mention below details on the CV before submitting. HR - *Kanak* phone-6361345172 *Carry one of the original id proof hard copy along with you.* * Brigade Tech Gardens 1800 102 0115 https://maps.app.goo.gl/LfMaKY839v2e9S1AA Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

" Non-Sales Role Dedicated Customer Support in a World-Class Work Environment" Position summary The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and responsibilities: Understand the basic professional standards and established procedures, policies before taking action and making decisions. Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters. Assume responsibility for work and coordinating efforts. Meeting assigned productivity goals. Adhere to attendance and punctuality norms. Acquiring knowledge & skills of related areas of the process. Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Eligibility Criteria: Should be flexible to work in US Night Shifts and Rotational Shifts 10+2,10+3, Any Graduates, and Postgraduates are eligible to apply Max age Limit - 32 years Benefits: Two-way cab facility 5-day work week with 2 weekly offs Attractive incentives and performance-based rewards Night shift allowance Medical insurance& Life insurance 5-STAR rated infrastructure Best Way to Apply: We encourage walk-ins(Ground Floor, No.23 24, AMR Tech Park, Block 2A Bengaluru Urban , Bommanahalli, Karnataka, India) or you can directly call the recruiter: Recruiter Name: Divya Contact Number: 8884450920 Note: Our recruitment process is transparent, and we do not charge any fees from candidates at any stage. Please be cautious of any individual or organization claiming otherwise . Report any fraudulent activity to us immediately at salman.ahmed@sagility.com .

Hi, Do you have strong written skills and a clear speaking voice? We're seeking enthusiastic Customer Support Representatives (Semi-Voice) to join our team, specifically for US shifts. Exp - 0 to 3yrs (Freshers are welcome) Shifts - US(Night) shifts with rotational weekoffs (5 day working and 2 days week off) Work mode - Work from office Transport - Free transport for pick and drop provided(within *25km radius) Should have good communication skills(verbal and written) Salary - 3- 3.5 lakhs per annum Should be an immediate joiner Provide exceptional customer support through a blend of chat/email and phone interactions. Respond to customer inquiries efficiently and accurately, ensuring a positive and helpful experience. Troubleshoot basic issues and guide customers through solutions using clear, easy-to-understand language. Maintain accurate records of all customer interactions and resolutions in our system. Collaborate with team members to share knowledge and continuously improve service delivery. Learn and adapt quickly to new product information and support processes. What We're Looking For: No prior experience required! This role is ideal for freshers passionate about customer service. Excellent verbal communication skills with a clear and professional speaking voice. Strong written communication skills, including proper grammar, spelling, and punctuation, for effective chat and email support. A customer-focused mindset and a genuine desire to assist others. Strong problem-solving abilities and attention to detail. Ability to multitask effectively in a fast-paced environment. If you are interested click on the apply button.

" Non-Sales Role Dedicated Customer Support in a World-Class Work Environment" Position summary The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and responsibilities: Understand the basic professional standards and established procedures, policies before taking action and making decisions. Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters. Assume responsibility for work and coordinating efforts. Meeting assigned productivity goals. Adhere to attendance and punctuality norms. Acquiring knowledge & skills of related areas of the process. Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Eligibility Criteria: Should be flexible to work in US Night Shifts and Rotational Shifts 10+2,10+3, Any Graduates, and Postgraduates are eligible to apply Max age Limit - 32 years Benefits: Two-way cab facility 5-day work week with 2 weekly offs Attractive incentives and performance-based rewards Night shift allowance Medical insurance& Life insurance 5-STAR rated infrastructure Best Way to Apply: We encourage walk-ins(Ground Floor, No.23 24, AMR Tech Park, Bommanahalli Block 2A Bengaluru Urban, BANGALORE, Karnataka, India) or you can directly call the recruiter: Recruiter Name: Anusha Contact Number: 7795705220 Note: Our recruitment process is transparent, and we do not charge any fees from candidates at any stage. Please be cautious of any individual or organization claiming otherwise . Report any fraudulent activity to us immediately at salman.ahmed@sagility.com .

Greetings from FOUNDEVER (Formerly Sitel) ***HIRING FOR WORK FROM HOME, FIRST 3 MONTHS IT WILL WORK FROM OFFICE AFTER 3 MONTHS WORK FROM HOME.HOME *** - Immediate joiner SHIFT :Should be flexible for night shifts and rotational week offs 5 days working and 2 days rotational week off TRANSPORT : Free Door step pick up and drop Cab facility is provided within *25km radius INTERESTED CANDATES ,PLEASE SHARE YOUR UPDATED RESUME TO WHATSAPP NUMBER to JANANI - 9043685348 LOCATION: Ramanujan IT city, Taramani , chennai . Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multitask and prioritize tasks effectively Patience and empathy for customers Proficiency in customer support software and tools Previous experience in customer service is preferred but not required Respond to customer inquiries via phone and email. Identify and resolve customer issues promptly and effectively. Provide clear and informative solutions to customer problems. Build strong customer relationships through excellent communication and empathy. Document customer interactions and resolutions in our CRM system. Contribute to the improvement of customer support processes and procedures. Meet performance metrics, such as customer satisfaction and first-contact resolution rates..

Key Responsibilities: Respond promptly and professionally to incoming international calls regarding products, services, orders, billing, technical support, or general inquiries. Make outbound calls for follow-ups, surveys, or issue resolution as required. Understand and address customer concerns with patience, empathy, and clear communication. Provide accurate information and solutions while maintaining compliance with company policies and regulations. Document all interactions, including call details and resolutions, accurately in the CRM system. Collaborate with internal teams to escalate and resolve complex issues. Meet or exceed individual and team targets for call quality, average handling time, and customer satisfaction scores. Stay updated on product knowledge, services, and industry developments relevant to the international clientele. Work flexible shifts to support customers across various global time zones. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Hi Job Seekers, HIRING FOR BOTH WFH & WFO Job Title: Customer Support Executive (Work From Home & Work From Office) Locations: Work from Home (WFH): Pan India Work from Office (WFO): Hyderabad, Gurgaon, Noida. Work From Home English & Hindi Process Responsibilities: Handle queries and resolve issues in English and Hindi. Ensure smooth and professional communication. Eligibility: Fluency in English and Hindi is a must. Laptop (with i5 processor)and internet connection required. Freshers and experienced candidates welcome. Salary: Upto 2.5 LPA + Quaterly Bonus Work From Home Telugu & English Process Responsibilities: Handle inbound customer queries and concerns in Telugu and English. Provide accurate and timely solutions to customers. Maintain customer satisfaction and service quality. Eligibility: Freshers and experienced candidates can apply. Must be fluent in Telugu and English . Must have a personal laptop (with i5 processor)and Wi-Fi connection . Salary Details: Upto 2.5LPA + Quarterly Bonus applicable Work From Office (WFO) Locations: Hyderabad: Salary up to 4.5 LPA Gurgaon: Salary up to 4 LPA Noida: Salary up to 3.5 LPA Eligibility: Excellent English communication skills required. Comfortable with rotational shifts and week offs . Experience in customer support preferred but not mandatory. Perks & Benefits: Performance-based incentives Quarterly bonus (for select roles) Growth and learning opportunities Stable, full-time employment Interested candidates can share there CV on the below number: 9453915028 (HR Anshika TIwari) 9450957497 (HR Shrasti Pathak) 9026050432 (HR Fehmina) Prefer to call between 10:30AM to 6:30pm only Thanks & Regards Anshika Tiwari (9453915028 ) HR Executive #bpo #customersupport #customerservice #inbound #communicationskills #domesticbpo #internationalbpo #multinationalcompany #multinationalbpo #customerrelation #sales

Job Title: Customer Care Executive (Blended Process Inbound & Outbound) Company: Orient Gems & Ornaments Pvt. Ltd. Location: Kolkata Department: Customer Service Experience Required: Minimum 1 Year Qualification: Any Graduate Languages: English, Hindi, Bengali (Fluency Required) Job Summary: Orient Gems & Ornaments Pvt. Ltd. is looking for a dynamic and customer-focused Customer Care Executive to handle inbound and outbound voice calls/Emails . The ideal candidate must have excellent communication skills in English, Hindi, and Bengali and should be capable of managing customer queries, providing product-related information, and ensuring customer satisfaction. Key Responsibilities: Handle incoming calls/emails from customers and resolve queries efficiently and professionally. Make outbound calls for follow-ups, feedback, or promotional purposes. Provide accurate information about products, offers, and services. Address and resolve customer complaints in a timely manner. Maintain a positive and empathetic attitude towards customers at all times. Document all call details and maintain records in the CRM system. Work closely with internal teams to ensure smooth customer service operations. Achieve daily and monthly call targets as defined by the management. Follow company policies and procedures regarding customer interactions. Required Skills and Qualifications: Minimum 1 year of experience in a voice/email process (inbound/outbound). Fluent in English, Hindi, and Bengali both verbal and written. Strong interpersonal and end to end customer handling skills. Good listening and problem-solving abilities. Ability to work under pressure and manage multiple tasks. Proficient in basic computer operations. Proficient in any CRM tools will be added advantage. Graduate in any discipline (mandatory). Preferred Candidate Profile: Prior experience in the Gems & Jewellery, Retail, or Luxury goods or BFSI sector will be an advantage. Customer-centric attitude and a passion for delivering high-quality service. Interested Candidates Please Share Your Resume On hr@orientjewellers.co.in or call/whats app on 8373099937.

Key Responsibilities: Handle customer queries, complaints, and requests through live chat with professionalism and accuracy. Provide prompt and effective solutions to customer issues related to products, services, orders, payments, or technical difficulties. Communicate clearly and politely with customers from various international regions, adapting tone and language appropriately. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. Collaborate with other departments (e.g., sales, technical teams) to resolve customer issues efficiently. Meet daily/weekly targets for chat response time, resolution time, and customer satisfaction. Identify common issues and suggest improvements to processes or FAQs to enhance customer experience. Stay updated with product knowledge, company policies, and industry trends relevant to international customers. Maintain professionalism and empathy in handling difficult or irate customers. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Are you passionate about customer service? Ready to kickstart or grow your career in the BPO industry? Firstsource is conducting a Mega Walk-in Drive for enthusiastic individuals to join our Voice Process Team . Roles & Responsibilities: Handle inbound/outbound customer queries efficiently Provide accurate information and resolve customer issues over calls Maintain a high level of professionalism and customer satisfaction Update customer records in the system accurately Eligibility Criteria: Educational Qualification: Minimum: 10+2 / Diploma / Any undergraduate degree Not Eligible: B.Tech, B.E, B.Sc, and Postgraduate freshers are NOT eligible Candidates from B.Tech, B.E, B.Sc, and PG domains must have a minimum of 1 year of experience in any field to apply Language Skills: Good communication skills in English (mandatory) Experience: Freshers (except those from restricted domains mentioned above) Experienced candidates in customer support/BPO preferred What We Offer: Competitive salary & incentives Performance-based growth opportunities Supportive work environment Training & development programs Documents to Carry: Updated Resume Government ID Proof (Original) If interested please contact HR-Kanak Kumari Contact no.6361345172 or mail your resume to kanak.kumari@firstsource.com Total rounds=4 1. Ai bot call 2. HR Screening 3. Assessment Round 4. Final Managerial Round Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

-Responsible for making calls to hospitals and clinics for follow-up regarding medical record requests after the initial submission. -Verbal communication skills - comprehending English are essential. -Freshers and Experienced both can apply.

Greetings !!! We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you! For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Ananya 8884496986 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional Degree Certificate and PANCARD (Hard Copy) mandatory. Job Description: We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment. As part of the customer support team , you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention. Job Details Process: International Voice Support Salary: Freshers: 25,000 per month Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience) Qualification Criteria: Education: Graduation is mandatory Excellent verbal communication skills in English Basic computer proficiency and typing speed (25/30 WPM) Willingness to work in night shifts and rotational offs Experience Required: Freshers with excellent communication skills are welcome Mandatory: Experience in international voice process for experienced candidates Key Responsibilities: Handle inbound and outbound international calls in a professional manner. Resolve customer queries, complaints, or issues efficiently and accurately. Maintain detailed documentation of customer interactions in system records. Adhere to process workflows, compliance standards, and quality benchmarks. Collaborate with internal teams for escalations or issue resolution where required. Meet performance targets related to call quality, resolution rate, and customer satisfaction . Desired Candidate Profile: Any Graduate / Undergraduate (With Excellent English Communication) Freshers & Experienced (05 yrs) can apply Must be open to work in rotational shifts/night shifts Good typing speed and listening skills Role Highlights: Opportunity to work with leading global clients Develop and enhance communication, problem-solving, and service delivery skills Exposure to US, UK, or Australian clients (Night/Rotational Shifts) Fast-paced and growth-oriented work culture Extensive training and support provided for freshers Perks & Benefits: Cab Facility (As per shift & company policy) Performance Incentives Night Shift Allowance Great work culture & career growth Regards, Ananya 8884496986 Rivera Manpower Services.

HI Warm Greetings from Rivera Manpower Services, Join a premium international process and build a rewarding career in customer support. Hiring International Voice Process (Customer Support) Location: Bangalore CTC: Based on experience (up to 6.7 LPA) Call & Book Your Interview Slot: 7829336034 / 7829336202 / 9380300644 /8431721735 Eligibility: Graduates / Undergraduates Minimum 1 year of experience in international voice process (mandatory) Willing to work in US rotational shifts Immediate joiners or maximum 15 days notice period Roles & Responsibilities: Handle inbound and outbound voice calls for international customers Assist customers with queries, complaints, and service-related issues Provide accurate and timely resolutions ensuring a high level of customer satisfaction Maintain defined AHT (Average Handling Time) and meet quality benchmarks Document interactions and escalate complex issues where required Ensure adherence to SLA, CSAT, and compliance standards Communicate effectively with customers from a global client base

Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). This is a blended customer support role involving voice, chat, and email communication with international clients. Key Responsibilities: Provide high-quality voice-based support to international customers. Handle queries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues effectively. Maintain customer satisfaction and adhere to quality and performance standards. Work in 24x7 rotational shifts, including night shifts. Candidate Profile: Excellent English communication skills (both verbal & written). Strong interpersonal and problem-solving skills. Comfortable with rotational shifts (24/7 operations). Basic proficiency in MS Office tools (Outlook, Word, Excel). Good typing speed and computer navigation skills. Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line : Wadala to Panvel ( Excluding Taloja & Sukhapur ) Western Line : Chandivali & Mira Road ( via Golden Nest Circle, Ghodbunder Road ) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off : 2 rotational offs Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel Travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs How to Apply: Walk-in directly between 12:00 PM to 7:00 PM Location: Sutherland Global Services, Airoli, Navi Mumbai Join us and be part of a dynamic team driving global customer satisfaction! HR Priscilla- 7900113531 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education: UG Graduation Not Required "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 99446 21529 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

Hiring for Multiple Processes – Immediate Joiners! Openings in Travel, Customer Service, Chat, Healthcare, Banking. HSC/Grads, Freshers/Experienced welcome. Good English needed. Salary up to 42K + perks. Mumbai/Thane/Navi Mumbai. Apply now!

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 9384092996 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

Responsibilities: * Manage international customer queries via phone and email * Provide exceptional support within SLA guidelines * Collaborate with cross-functional teams on process improvements Performance bonus

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for gathering and documenting requirements, designing, tracking, reporting and analyzing key organizational and operational reports. This position coordinates across client and internal teams to provide metrics and reporting to support the organization. This role also coordinates the efforts of a global team that supports the various analytics and reporting functions. Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Establish and nurture rapport with clients that is conducive to a long-term business relationship Manage performance of assigned functional areas and personnel through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPIs) as well as personnel productivity Drive efficiency with accuracy on reporting Continually offer input to innovate processes, systems, organization and culture Develop effective relationships with key executives and managers to gain/maintain a deep understanding of projects, client activities and business priorities Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services and production support services Prioritize and manage multiple complex projects within time, technical and resource constraints Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments Provide advanced problem solving, troubleshooting and system consultation to clients Coordinate client resources and assign project tasks At least 10+ years of progressive leadership experience in business process outsourcing Bachelors degree (or equivalent experience) Data Visualization experience Power bi (must have) Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies Excellent presentation skills and comfort in leading groups Ability to interact effectively at all levels, both internally and externally Ability to negotiate effectively delivering win-win results Strong analytical, problem solving, and project management skills Computer literacy to include advanced capabilities in tools such as Excel, pivot tables, and other web-based applications Excellent & consistent follow through skills Ability to understand and drive improvement of processes Ability to multi-task and meet critical deadlines in a fast-paced environmentBig Data Analytics P3 - Advanced Metrics and Predictive Analytics P3 - Advanced Operations Management P3 - Advanced Process Improvement P3 - Advanced Quality Assurance P3 - Advanced SLA (Service-Level Agreement) Management P3 - Advanced Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Proactively identify and orchestrate prompt resolution of internal and client issues Manage the development, creation and distribution of all operational and fiscal business reporting both internal and client facing Provide guidance and mentoring to client services and analysts team and other personnel Develop & coach team members to perform & exceed expectations. Continuous OptimizationImplement robust review processes to ensure reports provide meaningful insights and are not redundant.Automation JourneyEnhance the automation of reporting processes, ensuring future-proof solutions that can be scaled globally.Rethink OutputsDevelop reports that deliver clear, concise information and actionable insights, helping stakeholders understand the underlying data. Support and Evaluate AutomationCollaborate with the data team to leverage their expertise and validate customer data, ensuring accuracy and relevance. Global CollaborationFoster a collaborative environment where team members work together to decide priorities and tasks, adapting to changes and evolving needs. Qualification Any Graduation

• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities: - 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution

Grads Salary up to 20- 45.5 k + incentives + variables Job location - Gurgaon and noida 5days working Work from Office Very good communication skills Call for more details HR Vibha - 7042422770