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2.0 - 6.0 years
0 Lacs
nagaur, rajasthan
On-site
As a Customer Advocate at Advocate individual, you will be responsible for ensuring customer satisfaction and providing exceptional customer support at our location in Nagaur, India. Your primary focus will be on delivering outstanding customer service and enhancing the overall customer experience on-site. To excel in this role, you must possess strong Customer Satisfaction and Customer Experience skills, along with the ability to effectively communicate with customers. Your experience in the consumer services industry will be a valuable asset as you handle challenging customer situations with empathy and professionalism. Having excellent problem-solving skills, attention to detail, and organizational abilities will be crucial in meeting and exceeding customer expectations. If you are passionate about delivering top-notch customer service and making a positive impact on the customer experience, we invite you to join our team as a Customer Advocate at Advocate individual.,
Posted 1 week ago
0.0 - 4.0 years
0 - 0 Lacs
bangalore, jaipur, pune
On-site
Hi, This is Vaishnavi from Harjai Computers Pvt. Ltd. Experience required Freshers- 3+ years Work location Bangalore - Koramangala Jaipur - Vaishali Nagar Pune - Shivaji Nagar Notice Period : Only Immediate - Who can join from Thursday or Monday Interested please (Vaishnavi) email at vaishnavi.karbele@harjai.com & send below details Current CTC Expected CTC Notice Period Location Preferences PLEASE FORWARD THIS MAIL TO YOUR FRIENDS!!!!
Posted 1 week ago
1.0 years
4 - 6 Lacs
Bangalore, Karnataka, IN
On-site
About the job: Key Responsibilities: 1. Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement 2. Make cold calls, onboarding calls, and follow-ups with new and existing users 3. Handle queries across email, chat, website, and phone professionally and promptly 4. Ensure customer retention through regular check-ins, education, and value-driven follow-ups 5. Track support metrics: response time, query resolution, follow-up rate 6. Identify upsell/cross-sell opportunities based on user behavior 7. Communicate bugs, feedback, and user insights to product/tech teams 8. Keep internal records and CRM up to date, no loose ends Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,00,000 - 6,00,000 /year Experience: 1 year(s) Deadline: 2025-08-28 23:59:59 Other perks: Informal dress code Skills required: Client Relationship, Effective Communication, Customer Support and Customer Acquisition Other Requirements: 1. Experience in customer support, CRM operations, inside sales, or tele-support, and especially in a product-based company 2. Excellent English communication skills (verbal and written) 3. Confident on calls, structured in follow-ups, and proactive in communication 4. Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc. 5. Organized, process-driven, and detail-oriented About Company: We develop SaaS software, and you can explore our apps on indianappguy.com. With a global customer base comprising thousands of users, our software is trusted and utilized by individuals and top companies worldwide.
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
As a Customer Care Executive in our fast-paced BPO team, you will play a crucial role in providing exceptional online customer support through chat. Your responsibilities will include addressing inquiries, resolving issues efficiently, and ensuring meticulous recording of all customer interactions and information through accurate data entry tasks. It is essential to maintain a high level of professionalism and empathy while interacting with customers to deliver a seamless experience. We are seeking individuals with excellent communication skills, both written and verbal, along with fluency in English. Strong chatting skills are required to convey information clearly and concisely. A Bachelor's Graduate degree is preferred for this role. You should be comfortable working in rotational shifts, including morning, day, evening, and overnight shifts. If you are ready to join a dynamic team and provide outstanding customer service, we encourage you to apply for this full-time position. The job requires a Higher Secondary (12th Pass) education qualification and at least 1 year of total work experience is preferred. Fluency in English is a mandatory requirement, and availability for day, night, and overnight shifts is necessary. Join us in person at our work location and be a part of our enthusiastic team dedicated to delivering exceptional customer care services. Apply today and embark on a rewarding career journey with us.,
Posted 1 week ago
0.0 - 2.0 years
1 - 4 Lacs
Chandigarh, Gurugram, Mumbai (All Areas)
Work from Office
Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility
Posted 1 week ago
0.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
" Non-Sales Role Dedicated Customer Support in a World-Class Work Environment" Position summary The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and responsibilities: Understand the basic professional standards and established procedures, policies before taking action and making decisions. Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters. Assume responsibility for work and coordinating efforts. Meeting assigned productivity goals. Adhere to attendance and punctuality norms. Acquiring knowledge & skills of related areas of the process. Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Eligibility Criteria: Should be flexible to work in US Night Shifts and Rotational Shifts 10+2,10+3, Any Graduates, and Postgraduates are eligible to apply Max age Limit - 32 years Benefits: Two-way cab facility 5-day work week with 2 weekly offs Attractive incentives and performance-based rewards Night shift allowance Medical insurance& Life insurance 5-STAR rated infrastructure Best Way to Apply: We encourage walk-ins(Ground Floor, No.23 24, AMR Tech Park, Block 2A Bengaluru Urban , Bommanahalli, Karnataka, India) or you can directly call the recruiter: Recruiter Name: Keerthi Contact Number: 8217811148 Note: Our recruitment process is transparent, and we do not charge any fees from candidates at any stage. Please be cautious of any individual or organization claiming otherwise . Report any fraudulent activity to us immediately at salman.ahmed@sagility.com .
Posted 1 week ago
0.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Job description Join Indias Largest BPO Recruitment Company! We are hiring for multiple top companies across various exciting roles: Positions Available: International Voice Process Domestic Voice Process International Semi Voice Process Social Media Escalation For More Details Please Call HR Kaunain Firdose On 7975182692 Job Locations & Processes: 1. Manyata Tech Park : International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 2. Whitefield: International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 3.Maratha Halli: International Voice Process & Social Media Processn - 5 LPA 4.Electronic City: International Voice Process & International Non-Voice Process - 5 lPA 5.Bellandur: International Voice Process - 4 LPA 6. Bhartiya City: International Voice Process - 4 LPA Candidate Requirements: Freshers and candidates with at least 6 months of experience in International Voice Process, International Sales, or Client Servicing are welcome. Must be flexible to work in rotational shifts. Excellent communication skills are a must. For More Details Please Call HR Kaunain Firdose On 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
haryana
On-site
You will be joining Mystery Rooms, an interactive entertainment company based in Gurgaon, India. Your role as a Customer Representative will involve ensuring customer satisfaction, providing support, effective communication, delivering exceptional customer service, and enhancing the overall customer experience. To excel in this position, you should possess strong customer satisfaction, support, and service skills. Effective communication and customer experience abilities are essential, along with solid problem-solving and decision-making skills. You must be capable of working well both in a team and independently, demonstrating excellent interpersonal skills and patience. While prior experience in customer service or a related field is advantageous, it is not mandatory. A high school diploma or equivalent qualification is required, with additional relevant certifications being viewed as a bonus. If you are passionate about delivering top-notch customer service and thrive in a dynamic and engaging environment, we encourage you to apply for this full-time on-site role at Mystery Rooms India in Gurgaon.,
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
karnataka
On-site
As a Customer Support/Customer Care/Fresher/Telecaller/Call center/BPO representative, your main responsibility will be to resolve customer complaints via call and respond promptly to customer inquiries. Ensuring customer satisfaction and providing professional support will be key aspects of your role. You will be expected to provide proper resolutions to customer and seller queries with efficiency and effectiveness. To be successful in this position, you should hold a Bachelor's degree in any field and possess strong verbal and written communication skills. Your ability to handle customer inquiries with empathy and professionalism, as well as your problem-solving and multitasking abilities, will be essential in meeting customer needs and expectations. If you meet these requirements and are interested in joining our team, please contact Preeti at 7980004174 and share your CV at preeti@smartservicez.com. This is a full-time, permanent position with benefits such as health insurance and provident fund. The work schedule is during the day shift, with a quarterly bonus opportunity. As part of the application process, please be prepared to answer questions regarding your years of experience and the availability of relevant documents. A Bachelor's degree is required for this role, and proficiency in Hindi is necessary. The work location is in person at Bengaluru, Karnataka. If you are ready to start your career in customer support and meet the outlined requirements, we encourage you to reach out to the employer at +91 7980004174. The application deadline is 05/07/2025, and the expected start date is 07/07/2025.,
Posted 1 week ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
*"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Job description Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Sadaf-6362015960 / 9964080000 Or You Can Also visit jobshop.ai to explore other open positions with us
Posted 1 week ago
1.0 - 5.0 years
0 - 0 Lacs
ranchi, jharkhand
On-site
You will be responsible for developing and maintaining strong relationships with clients by understanding their needs and providing exceptional service. Serving as the main point of contact for clients, you will address any inquiries or concerns in a timely and professional manner. Utilizing digital marketing techniques will be crucial in promoting services and increasing client engagement. Collaborating with the marketing team, you will contribute to creating compelling content and campaigns that resonate with the target audience. Monitoring client feedback and performance metrics will help in identifying areas for improvement and implementing strategic solutions. Staying updated on industry trends and best practices is essential to continuously enhance client relationships and drive business results. Working closely with the sales team, you will play a key role in identifying new opportunities and expanding the client base. Additionally, you will have the opportunity to identify chances to upsell or cross-sell additional services such as SEO, social media marketing, and paid advertising packages. This is a full-time position based in Ranchi, Jharkhand, requiring a minimum of 1 year of experience. The ideal candidate should have a basic level of English proficiency. As a Client Relationship Executive, you will be a part of the Customer Support department, operating during day shifts. Webpulse Solution Pvt Ltd is an award-winning top 5 web design and development company in India. They dedicate their full attention to each website project to deliver top-notch mobile responsive websites that meet clients" needs and support business expansion. The company is located at RAMA ROAD, Najafgarh Rd, INDUSTRIAL AREA, New Delhi, Delhi-110015.,
Posted 1 week ago
0.0 - 5.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000
Posted 1 week ago
0.0 - 5.0 years
1 - 2 Lacs
Visakhapatnam, Hyderabad, Nellore
Hybrid
we are looking for candidates to work for voice Customer service process with salary up to 18000 Excellent English Speaking n Telugu must have own laptop and wifi connection Permanent work from home call now HR husna 8828629587 Ayesha 9819631493
Posted 1 week ago
0.0 - 2.0 years
3 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
* we are hiring for customer service * Graduation is mandatory * 6 days working 1 week off (Rotational off) * Good communication * fresher /Experience both are eligible * Contact - HR shraddha +91 94797 16943
Posted 1 week ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Skills: Excellent English Communication, Speaking skill, Handling multitasking,. Position Title Customer Support Executive (Semi Voice Process). Job Specifications. Ensuring Customer satisfaction as per the SLAs. Handling email, chat, and call from customers and providing them with a solution to their queries/concerns. Should have excellent communication skills (verbal & written). Should be open to work in US shifts. Experience with customer support would be good to have. Experience with international processes will be an advantage. Qualification:Undergraduate/Graduate Experience:Fresher/Experienced. Location :It is work from office. CTC:1.6 LPA to 2.8 LPA. No cab facility. Interview Type:Virtual. Address:No 126, 2nd Floor, 8th Main Rd, BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098. Interest candidates can share their resumes with hr@ditiosys.com. Show more Show less
Posted 1 week ago
2.0 - 4.0 years
4 - 6 Lacs
Kolkata
Work from Office
Skills: Convey technical information, To manage and prioritize service requests efficiently., Excellent organizational skills, Proper Knowledge of MS office -Word, XLS, PPT, To work collaboratively with cross-functional teams, including technicians, sales, and support teams, Attention to detail to ensure accuracy in scheduling, documentation, and service delivery,. Benefits:ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc.. Qualification:Graduate or Diploma/ B Tech in EE, ME, Automobile. Experience:2 to 6 yrs. in same field. Product & Brand To Be Handled. Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc.. Responsible for Service co-ordination for Godrej division. Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers. Co-ordination with Principal's for service and parts related support. Technical support to engineers on field issues for resolution. Monthly invoicing to Principal and customers against visits and paid jobs. Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon. Regular meetings with key customers. MIS reports on service activity on weekly and monthly basis. Monthly service meetings with engineers. Call assigning on daily basis. New machine registration & SAP entry to Godrej. FSR Portal handling & claim submission. Handling of AFDC for machine sales
Posted 1 week ago
3.0 - 7.0 years
0 - 0 Lacs
hyderabad, telangana
On-site
As a Call Center Executive at Votiko Solutions Private Limited, you will be an integral part of our dynamic international BPO team. Your primary responsibilities will include driving telemarketing efforts such as lead generation, appointment scheduling, surveys, and verification. You will adeptly manage both inbound and outbound calls to deliver personalized experiences to our diverse B2B and B2C clients. Building strong and lasting customer relationships through phone calls, emails, and live chat will be a key focus area. Additionally, you will be expected to surpass performance targets independently, showcasing your expertise in a flexible and supportive work environment. To excel in this role, you should bring a minimum of 3 years of experience in the vibrant international call center industry. Fluent communication skills in English, coupled with exceptional interpersonal abilities, are essential. Regardless of age, if you are under 40, we encourage you to seize the opportunity to join our team. A proven track record in telemarketing and customer support is highly desirable. You must also have access to a laptop and a reliable broadband connection to ensure a seamless remote working experience. At Votiko Solutions, we offer a competitive compensation package ranging from - 20,000 to - 40,000 per month, along with incentives based on your outstanding performance. You will have the freedom to shape your success from any location worldwide, enjoying a supportive culture that prioritizes satisfaction, growth, and empowerment. If you are ready to elevate your career and embark on a transformative journey towards success, do not hesitate to contact us at 8511539085 or email your resume to us. Join Votiko Solutions, where every call propels you towards success and every interaction reflects your thriving professional journey. Experience a workplace where success is not just a destination but a meticulously crafted experience.,
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As an Incident Management Team Lead, you will be responsible for overseeing the daily operations of the technical support team and actively participating as a team member. You will work in a 24/7 rotational shift environment to ensure seamless operations. Your key responsibilities will include overseeing the day-to-day activities of the Incident Management Team, driving customer satisfaction through effective support, mentoring and providing guidance to team members, handling technical escalations, tracking team SLAs and workflows, and providing support to both internal and external customers. You will also collaborate closely with Tier 3 and product managers to address escalated issues and contribute to the on-boarding process of new team members. To excel in this role, you should hold a BS degree in Information Technology, Computer Science, or a related field, along with proven experience in enterprise technical support and product support. Your strong leadership, communication, problem-solving, and analytical skills will be essential in investigating and resolving customer support tickets efficiently. Previous experience in managing customer-focused teams and creating a supportive team culture will be advantageous. You will play a crucial role in creating and monitoring team KPIs, ensuring timely resolution of customer inquiries, providing feedback on resolved issues, and implementing preventive measures to minimize customer faults. Your ability to multitask effectively under pressure and create relevant support materials for the team will be key to your success in this role.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
kochi, kerala
On-site
As a Visa Documentation Specialist, you will play a crucial role in managing and processing visa applications on behalf of our clients. Your responsibilities will involve reviewing visa application documents to ensure they comply with the specified requirements set by the relevant immigration authorities. Additionally, you will be responsible for communicating with clients to collect necessary information, address any discrepancies in their application materials, and provide continuous support throughout the visa application process. This may involve various forms of communication such as written correspondence, phone calls, or in-person meetings. Moreover, you will assist clients in accurately completing visa application forms and ensuring all essential information is included. It is imperative that all visa applications strictly adhere to the regulations and guidelines established by the relevant authorities, both in terms of documentation and processing procedures. You will be required to maintain precise records of visa applications, client correspondence, and any other pertinent documentation. Offering advisory services to clients regarding visa requirements, processing times, and other relevant matters will also be part of your duties. To be successful in this role, a Bachelor's degree in a relevant field is preferred, along with prior experience in visa documentation, immigration services, or a related field. Strong attention to detail, exceptional organizational skills, and the ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously are essential. Excellent communication skills, both verbal and written, are crucial. Familiarity with immigration regulations and procedures is advantageous, and proficiency in other languages would be beneficial. Candidates with experience in Customer Support, Subject Matter Expertise, or Client Handling are encouraged to apply. This is a full-time, permanent position with a day shift schedule. A minimum of 1 year of experience in Customer Support is required, and proficiency in English is mandatory. The work location is in Kochi, Kerala.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
kochi, kerala
On-site
As a Visa Documentation Specialist, you will be responsible for managing and processing visa applications for our clients. Your duties will include reviewing visa application documents to ensure compliance with relevant immigration authorities" requirements. You will communicate with clients to collect necessary information, address any discrepancies, and provide support throughout the application process. This may involve written correspondence, phone calls, or in-person meetings. Additionally, you will assist clients in accurately completing visa application forms, ensuring all required information is provided. It is crucial to maintain compliance with regulations and guidelines set by the authorities in terms of documentation and processing procedures. Record keeping of visa applications, client correspondence, and relevant documentation is an essential part of this role. You will also offer advisory services to clients on visa requirements, processing times, and other pertinent matters. A Bachelor's degree in a relevant field is preferred, and prior experience in visa documentation, immigration services, or related fields is advantageous. Strong attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment are necessary. Excellent verbal and written communication skills are required, and familiarity with immigration regulations and procedures is a plus. Proficiency in other languages is advantageous. Candidates with experience in Customer Support, Subject Matter Expertise, and Client Handling are encouraged to apply for this Full-time, Permanent position. The schedule includes day and morning shifts with a yearly bonus. A minimum of 1 year of Customer Support experience is required, and proficiency in English is necessary for this in-person role.,
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
pune, maharashtra
On-site
As a Customer Support Associate, you will play a crucial role in our organization by being the primary point of contact for our esteemed customers. Your responsibilities will include handling customer inquiries, addressing their concerns, and swiftly resolving any issues that may arise. Your communication skills will be put to the test as you interact with customers on a daily basis, showcasing your ability to assist them with empathy and professionalism. This role requires someone who is proactive, compassionate, and dedicated to providing top-notch customer service. If you have a passion for helping others and possess excellent communication skills, then we invite you to consider joining our customer support team. This is an ideal opportunity for a recent graduate who is eager to kickstart their career in a dynamic and customer-focused environment. The ideal candidate for this position is a graduate fresher with good communication skills. You should be comfortable working in a fast-paced environment and be able to handle a variety of customer concerns with patience and efficiency. In addition to your communication skills, you should also exhibit a high level of professionalism and a willingness to go above and beyond to meet customer needs. This is a full-time, permanent position suitable for fresher candidates. The job may involve working in different shifts, including day, morning, night, rotational, and US shifts. Proficiency in English is required for effective communication with customers. The work location will be in person, providing you with the opportunity to interact directly with customers and make a meaningful impact on their experience. In addition to a competitive salary, the benefits package includes health insurance, provident fund, and performance bonuses. If you are ready to embark on a rewarding career journey that focuses on customer satisfaction and professional growth, we encourage you to apply for this exciting opportunity.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
kolkata, west bengal
On-site
You will be a Telemarketing Sales Representative for a leading Insurance Brokers company in India, specializing in General & Life insurance. As a full-time on-site employee based in Kolkata, your main responsibilities will include making outbound calls to potential customers, delivering exceptional customer service, adhering to phone etiquette and scripts, addressing customer inquiries, and finalizing sales. Your duties will also include managing customer databases, offering detailed information about products and services, and meeting the sales targets established by the company. To excel in this role, you must possess strong Customer Service and Customer Support skills, excellent Phone Etiquette and Communication abilities, as well as proven Sales skills with a track record of achieving targets. Additionally, you should have exceptional interpersonal skills, adept problem-solving capabilities, the flexibility to work independently or as part of a team, and ideally, some experience in the insurance industry. A Bachelor's degree in a relevant field would be advantageous for this position.,
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Location : Bengaluru Salary : Upto 4.5 Lpa + Incentives Experience :1 -2 years experience Role Description This is a full-time on-site role for a Customer Support Associate located in Bengaluru. The Customer Support Associate will assist customers by addressing inquiries, providing product information, resolving issues, and ensuring a positive customer experience. Responsibilities also include sales support and training customers on product use. Qualifications n Skills in Customer Support, Customer Experience, and Customer Service Experience in Sales Ability to conduct Training sessions for customers Excellent communication and interpersonal skills Problem-solving abilities and a proactive approach Prior experience in the organic products or food industry is a plus High school diploma or equivalent; further education is advantageous Show more Show less
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
thrissur, kerala
On-site
The Helpdesk Executives are responsible for providing excellent customer support to clients interested in studying abroad and immigration. As the first point of contact, you will address inquiries through phone calls, emails, and live chat, ensuring a positive experience throughout the application process. You will arrange call-backs from advisors to resolve detailed client queries and coordinate with internal teams for timely responses. Your duties include identifying and resolving client concerns promptly, escalating complex issues when necessary, and maintaining detailed records of interactions in the CRM system. Working closely with various departments, such as admissions and visa consultants, is essential to ensure seamless communication and support for clients. It is important to provide feedback on common client issues to enhance service quality and proactively address potential concerns. Staying updated on immigration policies and study programs will enable you to provide accurate information to clients. Additionally, dealing with previous staff concerns and handing over cases to the appropriate personnel is part of the role. The ideal candidate should be detail-oriented, committed to maintaining accurate records, and able to work full-time during day shifts in Thrissur, Kerala. Fluency in English is required for this position, and the ability to commute or relocate to the work location is necessary.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
telangana
On-site
Annapurna Finance Pvt. Ltd (AMPL) is a rapidly growing NBFC-MFI with a rich history that dates back to the early 1990s when it started as Peoples Forum, a not-for-profit organization. Under the name Mission Annapurna, the entity extended its services to underserved regions in Odisha, focusing on providing economic assistance to underprivileged women. In 2009, the program evolved into Annapurna Finance Pvt. Ltd and officially registered as an NBFC-MFI with the Reserve Bank of India in 2013. The core mission of Annapurna is to introduce innovative approaches in micro-credit delivery, catering to economically disadvantaged clients by offering financial services such as MSME Loans and Small Housing Finance. As a Customer Relationship Officer at Annapurna Finance Pvt. Ltd, you will be responsible for ensuring customer satisfaction and maintaining strong client relations. This full-time on-site role is based in Sangareddy and involves daily tasks aimed at enhancing the overall customer experience. Your duties will include providing assistance to customers, addressing inquiries, resolving issues promptly, and upholding a high standard of service. Additionally, you will be tasked with analyzing client requirements and proposing suitable financial solutions to promote customer loyalty and support business expansion. The ideal candidate for this role should possess strong interpersonal skills with a primary focus on customer satisfaction. Previous experience in customer support and client relations is highly desirable, along with proficient analytical capabilities. Excellent communication skills, both verbal and written, are essential for effectively interacting with clients. The ability to work independently as well as collaboratively within a team setting is crucial for success in this position. Knowledge of the financial services sector would be advantageous, and a Bachelor's degree in Business, Finance, or a related field is preferred. If you are someone who thrives on building relationships, delivering exceptional customer service, and contributing to the growth of a dynamic organization like Annapurna Finance Pvt. Ltd, we encourage you to apply for the Customer Relationship Officer role and be part of our mission to empower economically backward communities through innovative financial solutions.,
Posted 1 week ago
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