21066 Customer Support Jobs - Page 26

The role of Customer Support Associate (Immediate Joining) requires experience in International Customer Support. The salary ranges from 3.97 LPA to 4.92 LPA post training, depending on the candidate's experience level. The required qualification for this position is Any Graduate/UG. The location of the job is in Pune. This is a full-time, permanent position suitable for fresher candidates. The work environment is based in the office with 5 days working and 2 days rotational off. The company provides a both-way cab facility for the employees. The shifts are rotational including night shifts. The selection process involves Walk/Virtual Interviews. For further information or queries, you can contact Divisha at 8529546798. The benefits of this position include commuter assistance, health insurance, and provident fund. The work schedule includes night shift, rotational shift, and US shift with performance bonuses and shift allowance. This job opportunity offers a dynamic work location in person. Please note that the above details are subject to change and may be updated as per the company's requirements.,

As the Sales Coordinator, your primary responsibility will be to assist the sales team in their daily operations. This includes preparing quotations, processing orders, and following up with clients to ensure their needs are met. You will be the key point of contact between the sales team, production, logistics, and accounts departments to ensure timely execution and delivery of orders. Your role will also involve maintaining and updating sales records, databases, and CRM systems to track performance metrics and targets effectively. Handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction will be crucial in this role. You will be expected to prepare sales reports, schedule client meetings, product demos, and support lead management activities. Additionally, you will assist in creating sales presentations, tender documents, and promotional materials to drive business growth. To be successful in this position, you should hold a Bachelor's degree in Business Administration, Sales, Marketing, or a related field. A minimum of 3 years of experience in sales coordination or customer support roles is required. Strong communication and interpersonal skills are essential, along with proficiency in MS Office tools such as Excel, Word, and PowerPoint. Knowledge of CRM or ERP systems will be advantageous. Your organizational skills, attention to detail, ability to multitask, and work effectively in a team environment will be critical to your success. This is a full-time, permanent position suitable for candidates who are looking to start their career in sales coordination. The benefits include cell phone reimbursement, and the work schedule is during the day shift. The job location is in Dewas, Madhya Pradesh, and candidates should be willing to commute or relocate before starting work.,

As a Customer Service Advisor at EbixCash Global Services, you will be responsible for providing exceptional customer support and service to ensure customer satisfaction. This full-time on-site role, located in Nahur West, Mumbai, will require you to manage various customer service tasks and oversee the processes involved in customer service management on a daily basis. Your key responsibilities will include telecalling for sales and marketing activities, handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction. We are looking for individuals who are at least 12th pass or above, proficient in both English and Hindi languages, and have experience in BPO or customer-oriented roles, although experience is not mandatory. If you are passionate about delivering excellent customer service, possess strong communication skills, and enjoy working in a dynamic environment, then this role is perfect for you. Join us at EbixCash Global Services and be a part of our dedicated team focused on Business Process Outsourcing (BPO) Services, Business Process Management (BPM), and Customer Experience (CX) Management.,

As a Manager - Alliances, you will be responsible for building, training, and guiding the sales team to enhance their performance and achieve set targets. You will drive results from the team through effective leadership and strategic planning. Managing internal and external stakeholders will be a key aspect of your role to ensure smooth operations and strong relationships. Identifying new business opportunities and trends, as well as potential clients, will be crucial in this position. You will conduct market research and networking activities to stay ahead of the curve and contribute to the growth of the business. Setting up meetings, conducting sales presentations, and product demonstrations to prospective clients will be part of your routine to showcase the value proposition effectively. Collaborating with builders and internal teams to streamline the home loan application process and resolve any issues that may arise will be essential. You will act as the primary contact for customers regarding home loan inquiries, guiding them through the application process, and ensuring timely collection and verification of all required documents. Your role will also involve liaising with bank representatives and underwriters to expedite the loan approval process. Providing regular updates to customers on the status of their home loan applications and addressing their queries and concerns in a professional manner will be critical to maintaining customer satisfaction. To excel in this position, you should have a minimum of 4 to 5 years of sales experience, including team management. A target-driven approach and the ability to take ownership of achieving sales targets are essential. Customer support skills and proficiency in MS Office applications and CRM software are required. Moreover, you should possess excellent presales, sales, and negotiation abilities, along with knowledge of regulatory compliance standards in the financial services industry. If you are a proactive and results-oriented individual with a passion for driving sales and building strong alliances, we invite you to apply for this exciting opportunity.,

As a Back Office Process Associate at WNS Global Services Inc., you will be responsible for providing solutions to customers in various industries such as Travel, Insurance, and Banking through non-voice processes. Your role will involve handling back office operations efficiently and effectively. To excel in this position, you should be a Non-Technical Graduate with either no prior experience or a minimum of 1 year of experience in a BPO setting, preferably in domains like Travel, Insurance, Utilities, or Customer Support. Candidates with relevant experience will be considered for Senior Associate roles within the organization. A basic understanding of computer systems is essential for this role, including knowledge of tools such as Citrix, ADUC, Windows OS, basic internet usage, and web-based applications. Additionally, proficiency in English language communication, ranging from good to excellent, is required to effectively serve our global clients. At WNS Global Services Inc., we are committed to our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. By embodying these values in your work, you will contribute to our mission of delivering business value to our clients worldwide. Join us in our journey as a BPM leader, where you can leverage your skills and expertise to make a meaningful impact on the industries we serve.,

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. As a Software Engineer/Senior Software Engineer at Kore.ai, you will ensure that all assigned tickets or tasks are completed within SLAs defined by Kore leadership. You will also need to ensure that customers are satisfied with the level of support provided and their inquiries or issues are resolved. Responsibilities: - Understand the Kore.ai support process and ensure all instructions are followed religiously and meticulously. - Ensure unambiguous, comprehensible, and concise communication to customers as well as internal stakeholders in grammatically correct English. - Ensure a defined Service Level Agreement is followed for appropriate tickets. - Handle screen-sharing web conference calls with customers for remote diagnostics and triage of reported issues. - Document problems and their solutions accurately in knowledge base articles. - Provide customer support for all product lines of Kore.ai. - Work seamlessly with other teams like Professional Services, Engineering, Product Management, DevOps & QA towards resolution of assigned tickets and tasks. - Adapt to support shift and schedule defined by the leadership. Experience Required: - 2-6 years of experience. Must Have Skills: - Relevant experience in delivering customer support for a web or mobile application-based product. - Ability to track and resolve support issues as per SLA. - Ability to implement product features and sanity test defect fixes, and documenting results. - Ability to collaborate across the teams as required for resolving tickets/completing assigned tasks. - Ability to gather information systematically and efficiently for Root Cause Analysis. - Ability to analyze logs for effective troubleshooting. - Ability to program in at least one programming language. - Ability to work with at least one ticket tracking tool. - Ability to answer inquiries from customers and work with the right points of contact to gather knowledge if required. - Ability to handle customer problems and inquiries via email, chat, and phone. - Ability to articulate in an unambiguous, comprehensible, and concise manner using grammatically correct English. - Ability to be self-organized, proactively track own work, and report status to the reporting point of contact without need for follow-up. - Ability to work as per set priorities by the manager/lead. - Ability to show empathy to customers and adapt to difficult and unfavorable situations. - Ability to escalate matters at the right time to the right stakeholders. - Ability to adapt to working in shifts as required. - Ability to be a good team player and treat all team members peers, juniors, and seniors with respect. - You will work from our India operations office located in Hyderabad, Telangana. - Ability to quickly learn various technologies, techniques, tools, and scale as and when needed. Good to Have Skills: - Previous working knowledge of Node.js, HTML, and CSS. - Basic understanding of Linux. - Basic working knowledge of tools like Postman and API testing. - Knowledge of web and application servers. - Knowledge of tools like Zensesk, Husbpot, JIRA, Visual Studio Code. - ITIL Fundamentals or above a strong plus. - Knowledge of other global languages. - Basic Java/Scripting knowledge. - Knowledge of web and mobile-based enterprise applications. - Knowledge of Web Services, APIs (Functionality), SDKs, and tools usage like Postman, VS Code, etc. - Basic Knowledge of Node.js, Browser Console/DevTools. - Ability to articulate and summarize complex issues both verbally and in writing. - Basic Java/Scripting knowledge - basic coding and ability to read and understand. Educational Qualification: - Any graduation degree (Technical degree like Computer Science, MCA, Electronics, etc., preferred) and above.,

As a Client Support Executive at ProntoSys located in Thane, you will be responsible for delivering exceptional customer service and technical support to ensure customer satisfaction. You will engage with clients through various channels such as phone, email, and chat to address inquiries and resolve issues efficiently. Your role will involve account management tasks like setup, billing, and service inquiries, along with collecting and analyzing client feedback to identify areas for improvement. Key Responsibilities: - Respond promptly to client inquiries via phone, email, and chat. - Troubleshoot and resolve client issues efficiently, escalating when necessary. - Assist clients with account management, including setup, billing, and service inquiries. - Collect and analyze client feedback to identify trends and areas for improvement. - Maintain accurate records of customer interactions and transactions in our CRM system. - Collaborate with cross-functional teams to enhance product offerings and customer satisfaction. - Educate clients about our products and services, ensuring they maximize their value. To excel in this role, you should possess a Bachelor's degree or equivalent experience, along with a minimum of 1 year of experience in customer support or a related field. Strong communication skills, both verbal and written, are essential, along with proven problem-solving abilities and a customer-centric approach. Familiarity with CRM software and basic technical knowledge of our solutions would be beneficial. You should also demonstrate the ability to work well under pressure and manage multiple priorities effectively. Join ProntoSys to be part of a global Digital Marketing Company that specializes in a comprehensive range of digital marketing services, driving results and helping brands reach their maximum potential in the digital era.,

As a Subject Matter Expert in Investment and Stock Market with over 5 years of experience in investment and stock market analysis, you will play a crucial role in providing expert insights, creating high-quality content, conducting market research, offering customer support, collaborating on product development, conducting training sessions, and ensuring regulatory compliance. Your primary responsibility will be to provide in-depth knowledge and insights on various investment products such as stocks, mutual funds, IPOs, ETFs, SGB, digital gold, futures and options, and intraday trading. You will be expected to create informative content including articles, whitepapers, webinars, and videos to educate and inform users about different investment and trading products. In addition, you will be required to conduct thorough research and analysis of market trends, economic indicators, and financial news to provide accurate and timely investment advice. You will also assist in resolving complex queries and issues related to investments and trading, providing expert advice and guidance to the customer support team. Collaboration with product and engineering teams to enhance existing products and develop new features based on market trends and user feedback will be essential. You will also need to conduct training sessions for internal teams and users to enhance their understanding of financial products and market dynamics. Ensuring regulatory compliance by adhering to SEBI regulations and other relevant financial laws and guidelines is a critical aspect of this role. Therefore, a deep understanding of financial markets, investment products, and trading strategies, along with strong analytical skills to interpret complex financial data, will be necessary. To excel in this role, you should hold a Bachelor's degree in Finance, Economics, Business, or a related field. Advanced degrees such as MBA or CFA are considered a plus. Proficiency in using financial software and tools, excellent communication skills (both written and verbal), and the ability to explain complex concepts clearly and concisely are essential. Staying updated with the latest market trends and regulatory changes is also crucial. This is a full-time, permanent position with a day shift schedule, requiring a total of at least 5 years of work experience in investment analysis, stock market trading, or a related field. The work location is in person.,

The officer customer care at the disaster recovery site in Hyderabad requires a graduate or postgraduate candidate under 35 years of age. The role involves effectively handling inbound and outbound calls, responding to customer queries through various communication channels, such as emails, live chat, and social media. It is essential to perform these activities in a time-bound manner. The officer will coordinate with teams at the primary site to understand operational aspects and processes related to customer care. They will also be responsible for informing customers about updates and policies as per the shared communication. Analyzing and reporting customer data to devise new strategies or update existing ones are crucial aspects of the role. Building and maintaining healthy relationships with depository participants, registrar and transfer agents, and clearing houses is vital. The officer should ensure that customers have a positive experience with CDSL. Assisting DPs/RTAs in addressing technical queries related to the CDAS application and online application is part of the responsibilities. Candidates with prior experience in customer support functions, efficient execution and coordination skills, good verbal and written communication skills, familiarity with MS Office (including Excel formulas), and openness to work in late shifts are preferred. A graduate or postgraduate from any field with 2-3 years of post-qualification experience in customer care function would be suitable. Experience in capital markets, depositories, depository participants, RTAs, or related fields is an added advantage. To apply for this position, please email your resume to careers@cdslindia.com with the position applied for mentioned in the subject column.,

Resolve End Users infrastructure issues when they seek help from the IT help desk through various mediums like calls, chat, and Service Requests. Roles and Responsibilities: Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Skills Requirement: Prior Service Desk (SD) experience is mandatory. Excellent English speaking skills are mandatory. Strong troubleshooting and problem-solving abilities for infrastructure issues. Proficiency in using ticketing systems for incident and service request management. Ability to provide customer support across multiple channels (phone, email, chat). Understanding of SLA compliance and commitment to meeting targets. Experience in knowledge management and creating documentation. Strong communication and interpersonal skills for effective escalation and collaboration. Ability to monitor system performance and generate reports. Customer-focused with a strong commitment to satisfaction. Understanding of service continuity principles. QUALIFICATION: Graduate.

Skills: Should be well versed with service report writing, reading parts catalogue, preparing parts recommendations., Knowledge of all Kind of Tools and working., Knowledge of hydraulic circuits and electrical circuit diagram., Ability to work independently and in a team environment., Valid driver's license and willingness to travel to client sites., Palfinger Knuckle Boom Cranes & Aerial Platforms, Service Background in Backhoe Loader, Hydra Cranes, Tippers, Heavy Equipment, , Wheel Loaders Etc.., Manitou Telehandler / Skid Steer / Aerial Platform,. Industry:Engineering. Location with no of Position:Kolkata02, Jamshedpur01, Bhubaneshwar01. Benefits:PF, Gratuity, Family group medical facility, Accidental insurance, Leave Encashment, Yearly Performance incentive & appraisal. Qualification:Diploma/ITI -Mechanical/Automobile/Electrical Engineering. Industry Background:Service Background in Backhoe Loader, Hydra Cranes, Tippers, Heavy Equipment, , Wheel Loaders Etc.. Production & Brand To Be Handled. Palfinger Knuckle Boom Cranes & Aerial Platforms. JCB Access Eqpt. (Scissor Lift & Aerial Work Platform). Manitou Telehandler / Skid Steer / Aerial Platform. Skills. () Should be well versed with service report writing, reading parts catalogue, preparing parts recommendations. () Should be willing to travel extensively at various sites. () Knowledge of all Kind of Tools and working. () Knowledge of hydraulic circuits and electrical circuit diagram. () Ability to work independently and in a team environment. () Valid driver's license and willingness to travel to client sites. Responsibilities. Perform inspections, preventive maintenance, and repairs on Palfinger. Cranes and Manitou Telehandlers, JCB Access Equipments. Conduct repairs and parts replacements, adhering to manufacturer. guidelines and safety protocols. Provide technical assistance and guidance to clients and operators to. maximize crane performance, including on-site support and remote. troubleshooting. Maintain detailed records of service and maintenance activities, including. service reports, parts usage, and equipment history. Build strong relationships with clients, addressing their concerns and. providing excellent customer service, and acting as a trusted advisor for. crane-related issues

As a Sales Service Engineer at CELLCARE SOLUTIONS, a blood Care Device Company based in New Delhi, you will play a crucial role in the sales, service, and maintenance of healthcare devices. This full-time on-site position requires a strong understanding of medical devices and equipment to effectively carry out day-to-day tasks related to customer support and technical sales. To excel in this role, you must possess excellent communication and interpersonal skills to engage with customers and provide them with the necessary technical assistance. Your ability to troubleshoot issues and offer timely support will be instrumental in ensuring customer satisfaction. In addition to technical expertise, organizational and time-management skills are essential for efficiently managing sales and service tasks. A Bachelor's degree in Biomedical Engineering or a related field is required to demonstrate your academic background and understanding of healthcare regulations and compliance. If you are passionate about the healthcare industry and have a knack for technical sales and customer support, this role as a Sales Service Engineer at CELLCARE SOLUTIONS offers a rewarding opportunity to contribute to the success of a leading blood Care Device Company.,

As a technical/customer support representative at FULL Creative, you will be responsible for troubleshooting and resolving product-related issues efficiently. You will utilize your technical aptitude to provide creative solutions to customer queries, ensuring a high level of service. Attention to detail is key as you collaborate with internal teams to address issues effectively and contribute to product improvement. It is essential to have a thorough understanding of the product and continuously work towards enhancing its functionality. Meeting key performance indicators and objectives within the team's timeline is crucial, along with developing problem-solving skills to drive product enhancement. Adaptability to change and a willingness to embrace continuous product transformation are fundamental in this role. To excel in this position, you should have a minimum of 1-3 years of experience in technical/customer support roles, preferably in a SaaS environment. A passion for delivering exceptional customer experiences, strong interpersonal skills, and the ability to work flexibly on a 24/7 basis are essential. Proficiency in documenting issues and tickets, along with knowledge of common apps and technologies in a professional setting, is required. Additionally, you must be open to working from the office once a week. Your workspace must include a private workroom conducive to handling calls, readiness for video calls at all times to maintain human connections, and a stable internet connection with a minimum speed of 50 MBPS for both download and upload. A wired (LAN) connection is preferred for optimal performance. In case of frequent power outages, having a power backup is necessary to ensure uninterrupted workflow. Join FULL Creative and be part of a team dedicated to revolutionizing the future of work, where boundaries are eliminated, and collaboration knows no limits. Embrace the opportunity to contribute to a more inclusive and competitive model, empowering individuals to work and learn regardless of their physical location. Together, let's not just change the world but improve it through scalable, empowering solutions that defy expectations.,

You will be joining Vee Healthtek as a Customer Support Executive in the medical billing department, working full-time during night shifts at our Pune office. In this role, your primary responsibility will be to provide exceptional customer support, ensuring high levels of customer satisfaction by offering online and technical support to our clients. Your qualifications should include strong skills in customer support, customer satisfaction, and online support. Additionally, you should possess excellent verbal and written communication skills, along with problem-solving and analytical abilities. The ability to work night shifts is essential for this position. While previous experience in medical billing is considered a plus, it is not a mandatory requirement. A Bachelor's degree in a relevant field will be beneficial for your success in this role. If you are looking for an opportunity to contribute to a dynamic and innovative healthcare organization, we invite you to apply for this challenging and rewarding position at Vee Healthtek.,

You will be responsible for managing customer interactions through phone, email, or chat in a professional and timely manner. Your key duties will include resolving customer queries, issues, or complaints with accuracy and empathy, as well as maintaining detailed records of customer interactions in the system. You will also collaborate with internal teams for escalations and resolution follow-ups while upholding service quality standards and contributing to continuous improvement. To qualify for this role, you should have at least a 12th Pass, Diploma, Graduate, or Postgraduate education. Both freshers and experienced professionals with up to 3 years of experience are encouraged to apply. The ideal candidate will possess excellent verbal and written communication skills in English, strong interpersonal and problem-solving abilities, basic computer proficiency in MS Office and typing skills, and the ability to work in a fast-paced, team-oriented environment. Additionally, you should be willing to work in rotational shifts, including night shifts. In return, we offer a competitive salary with performance-based incentives, night shift allowances, and cab facility. You will also receive a one-time complimentary meal during shifts and have opportunities for internal growth and role advancement. This role will provide you with exposure to international client processes and professional development. If you have skills in Customer Support, Customer Service, English Proficiency, Operations, Customer Relationship Management (CRM), and Customer Success, we encourage you to apply for this exciting opportunity.,

As a valuable member of our team, you will play a crucial role in assisting with the setup and customization of Shopify stores for our clients. Your responsibilities will include implementing effective strategies to boost online sales and drive traffic to these stores. Additionally, you will be tasked with managing product inventory, ensuring precise and current listings, and optimizing website content and images to enhance visibility and user experience. It will be your duty to closely monitor and analyze key performance metrics to evaluate the success of Shopify stores. In case of any issues or concerns related to Shopify platforms, you will provide prompt and efficient customer support. Furthermore, staying informed about the latest e-commerce trends and best practices is essential to continuously enhance the quality of our services. If you are passionate about e-commerce and possess a strong drive to excel in this dynamic field, we encourage you to apply and be part of our dedicated team.,

As a member of the Cloud Kitchen Network team, your role will involve identifying and connecting with potential B2B or B2C clients such as corporates, hostels, student groups, and housing societies. Building strong relationships with customers to ensure repeat business will be a key aspect of your responsibilities. You will collaborate closely with the marketing and operations teams to achieve monthly targets and contribute to the growth of the business. In addition, you may be required to attend local events or activations to generate leads. It will be essential to maintain a CRM/database of prospects and track follow-ups diligently to ensure effective communication and relationship management with clients. The desired qualifications for this role include experience in counseling, coaching, telesales, and customer support. Knowledge of the food industry and business development will be advantageous. Excellent communication and interpersonal skills are essential for effective client engagement. You should be capable of developing and executing individualized growth plans while demonstrating strong organizational and time management skills. An understanding of business strategies and market trends will be beneficial in navigating the dynamic landscape of the food industry. You should be able to track progress, provide constructive feedback, and work towards achieving set targets. A bachelor's degree in Business, Entrepreneurship, Food Science, or a related field is required for this role. Prior experience in a startup ecosystem would be considered a plus, showcasing your adaptability and entrepreneurial spirit.,

You will be working as an Inside Sales Support at LRS Services (P) Ltd, a technology firm based in Noida. Your responsibilities will include supporting sales operations, ensuring customer satisfaction, providing excellent customer service, and maintaining effective communication with clients. To excel in this role, you should possess skills in Inside Sales, Sales Operations, Customer Satisfaction, and Customer Service. Strong communication skills are essential, along with the ability to work both independently and as part of a team. Experience in sales or customer support roles is preferred. Having excellent organizational and time management skills is crucial to handle the tasks efficiently. Knowledge of IT services and products would be beneficial. A Bachelor's degree in Business Administration or a related field is required for this full-time on-site position at LRS Services (P) Ltd in Noida.,

As a female candidate, your role will involve managing various aspects of an e-commerce website backend. You will be responsible for tasks such as uploading and updating products, processing orders, maintaining inventory records, and ensuring the smooth functionality of the website. Additionally, you will oversee order fulfillment, logistics including shipping, tracking, returns, and coordinating with courier partners to ensure efficient delivery operations. Your duties will also include managing backend customer queries, resolving issues promptly to ensure a seamless shopping experience for customers. You will be required to provide technical assistance by troubleshooting minor website issues and collaborating with developers on third-party integrations. Moreover, tracking order status, maintaining records, and optimizing backend processes for efficiency will be part of your responsibilities. Working closely with internal teams, suppliers, and logistics partners is essential to ensure smooth backend operations. To excel in this role, you should possess a BCA degree with a strong technical background. Proficiency in English language skills, both verbal and written, is necessary. Prior experience in e-commerce backend operations, customer support, or logistics is preferred. Basic knowledge of HTML, CSS, and JavaScript for website troubleshooting is required. Strong attention to detail, problem-solving ability, and efficient time management are essential soft skills for this position. This full-time, permanent role offers benefits such as health insurance, leave encashment, and paid sick time. The work schedule is during the day shift, and the ideal candidate for this position would be a tech-savvy, organized, and proactive professional who can efficiently manage e-commerce backend operations. Education requirement for this position is a Bachelor's degree, and proficiency in English language is preferred. The work location is in person.,

As a Lead Commercial Loan Servicing Representative at Wells Fargo, you will play a crucial role in providing training and guidance to less experienced team members, particularly in interpreting complex policies and managing cross-group projects. Your responsibilities will include researching, responding to, and resolving complex inquiries, as well as training others on intricate loan agency inquiries and servicing language found in loan documentation. Moreover, you will be supporting loan trading and assignments while prioritizing work and offering day-to-day leadership and mentorship to the support team. By leading or contributing to customer issue resolutions that demand coordination among various teams, you will showcase your ability to collaborate effectively with peers, colleagues, and managers to achieve common goals. Your role will also involve interacting with internal customers, receiving direction from leaders, and exercising independent judgment to develop a comprehensive understanding of function, policies, procedures, and compliance requirements. To excel in this position, you are required to have a minimum of 6 years of Commercial Loan Servicing experience or an equivalent demonstrated through a combination of work experience, training, military service, or education. If you are a candidate applying for this role, please note that the posting end date is 18th April 2025. However, the job posting may be taken down early due to the volume of applicants. At Wells Fargo, we value diversity and encourage applications from all qualified candidates, including women, persons with disabilities, Aboriginal peoples, and visible minorities. Accommodations for applicants with disabilities are available upon request during the recruitment process. As part of our commitment to maintaining a strong customer-focused culture with a robust risk mitigating and compliance-driven approach, employees are expected to execute all relevant risk programs effectively. This includes following Wells Fargo policies and procedures, fulfilling risk and compliance obligations, escalating and remediating issues promptly, and making sound risk decisions aligned with the business unit's risk appetite and all program requirements. Please be aware that Wells Fargo maintains a drug-free workplace, and applicants are required to represent their own experiences directly during the recruitment and hiring process. If you require a medical accommodation during the application or interview process, please visit Disability Inclusion at Wells Fargo. In conclusion, as a Lead Commercial Loan Servicing Representative at Wells Fargo, you will have the opportunity to contribute to the success of customers and the company by leveraging your expertise in loan servicing, leadership skills, and commitment to risk management and compliance.,

As a Customer Relationship Manager/Customer Success Manager/Customer Account Manager with 4-8 years of experience, you will be responsible for hosting regularly scheduled Service Review meetings for US-based clients in Chennai. Your main duties will include providing updates on status, progress, and resolution timelines for all open issues related to applications or operations. It is crucial for you to prioritize and escalate client issues according to their business needs, serving as the liaison between the client and CGI teams to prevent service-related escalations or complaints. In addition to your regular responsibilities, you will also take on the role of Escalation Manager on a rotating basis to handle critical or urgent issues, providing necessary phone support. Managing multiple clients and prioritizing tasks based on urgency and impact will be essential, requiring flexibility in supporting clients across different US time zones. To excel in this role, you must have experience in customer support or a similar client-facing position. Familiarity with at least one ERP system such as SAP, Oracle, NetSuite, or Microsoft Dynamics is a must. Proficiency in using ERP software and understanding its core modules (finance, HR, inventory, procurement, etc.) is required, along with hands-on experience in troubleshooting and resolving ERP-related issues. Strong problem-solving and troubleshooting abilities are necessary, as well as the ability to explain technical concepts to non-technical users. While it is a plus to have database knowledge (e.g., SQL) for issue diagnosis, familiarity with cloud-based ERP platforms is increasingly important. At CGI, we value ownership, teamwork, respect, and belonging. You will have the opportunity to be an owner from day one, contributing to our collective success as CGI Partners. Your work will create value through innovative solutions and relationship-building with teammates and clients, leveraging global capabilities to scale your ideas and embrace new opportunities. As part of a company designed for growth and longevity, you will be supported by leaders who prioritize your health and well-being, offering opportunities to enhance your skills and expand your horizons. Join our team at CGI, one of the largest IT and business consulting services firms globally, where you can turn meaningful insights into action and shape a rewarding career.,

In today's world of limited attention spans, the only way to get someone's attention is by making your message relevant, timely, and, most importantly, visually-appealing. Businesses are now utilizing banners and videos at every customer touchpoint, going beyond traditional ads. The proliferation of multiple products, offers, languages, and platforms has made content creation a massive challenge for businesses. Rocketium recognizes this need and is dedicated to providing rapid creation, massive scale, intuitive collaborative features, creative analytics, and more to support fast-moving, high-growth businesses. As a Fullstack Engineer at Rocketium, you will play a pivotal role in steering various initiatives within a vibrant team. You will have the opportunity to deepen your expertise and contribute significantly to the company's growth. Working closely with Product Managers and other key stakeholders, you will be instrumental in shaping feature outlines and crafting detailed engineering design documents. Your insights will be valued in fostering a collaborative environment where collective strategies are integrated. Your responsibilities will extend beyond development as you will be involved in orchestrating rollout plans and adoption blueprints to shape the company's forward-thinking roadmap. You will lead and contribute to groundbreaking projects such as creating a robust infrastructure for managing notifications, building auto-scaled systems, engaging in discussions on architectural approaches, overseeing high-traffic systems, transitioning databases, designing multi-cloud frameworks, leveraging AI for content analysis, and developing efficient data pipelines. The ideal candidate for this role should have 4-6 years of experience in handling large-scale projects using TypeScript/JavaScript and Python. They should possess a comprehensive understanding of database systems, API development, and integration best practices. A proven track record in developing sustainable and scalable solutions, along with adaptability in the evolving SaaS landscape, is essential. Strong leadership skills in fostering collaboration, building cross-functional relationships, and inspiring team members are highly valued. Rocketium offers a supportive working environment with benefits such as flexible working hours, a hybrid working model, bi-annual performance reviews, unlimited vacation policy, physical and mental wellness support, health cover with OPD benefits for the family, learning budget, and meals & munchies to promote a healthy work-life balance. Join us in revolutionizing visual content creation for businesses and be a part of our dynamic team led by visionary leaders and talented professionals.,

As a Customer Support Executive for a US-based service company, your primary responsibility will be to provide high-quality voice and chat support to international customers. This role involves assisting customers with service inquiries, booking requests, and addressing general concerns. You will be expected to handle inbound and outbound calls, as well as live chat interactions, ensuring accurate and prompt information delivery regarding services, bookings, and general queries. To excel in this role, you must maintain a professional, courteous, and solution-oriented approach with every customer interaction. Detailed logging of all customer engagements in the CRM or support platform is essential. Escalation of complex issues to higher-level support or technical teams may be necessary, in addition to collaborating with internal teams for seamless service delivery and issue resolution. You will work as part of a 24x7 rotating support team, requiring flexibility in shift timings, including weekends and holidays. Excellent spoken and written English communication skills are a must, along with prior experience in customer support (voice/chat) for international clients. Familiarity with CRM or helpdesk tools such as Freshdesk or Zendesk is advantageous. Preferred qualifications include at least 1 year of experience in customer support roles, with exposure to US-based support processes considered an advantage. A quick learner with a customer-first attitude will thrive in this position. This is a full-time, permanent role with benefits like a flexible schedule, food provision, leave encashment, paid sick time, provident fund, and the option to work from home. If you are planning to work from Jaipur city, Rajasthan, you must reliably commute or relocate before the expected start date of 01/05/2025. The schedule involves day, evening, morning, night, and rotational shifts. Your work location will be in person.,

The role of Customer Advisor at TATA Motors URS KAR in Mysuru is a full-time on-site position that centers around ensuring customer satisfaction, maintaining customer contact, offering client counseling, facilitating effective communication, and delivering customer support on a daily basis. The ideal candidate for this position must possess strong Customer Satisfaction, Customer Contact, and Client Counseling skills. In addition, proficiency in Effective Communication and Customer Support is essential. Experience in managing customer inquiries, resolving issues, and exhibiting strong interpersonal skills to build rapport with customers is highly valued. The ability to thrive in a fast-paced environment, manage multiple tasks efficiently, and previous experience in a customer service role would be advantageous. A high school diploma or equivalent is required for this role, while a Bachelor's degree is preferred.,

As a Customer Support representative, you will be responsible for assisting customers with their inquiries and resolving any issues they may have. Your main goal will be to provide excellent service and ensure customer satisfaction. This will involve communicating with customers through various channels such as phone, email, and chat to address their concerns in a timely and professional manner. Additionally, you will document all interactions and keep detailed records of customer accounts to track their needs and preferences. Your role will be crucial in maintaining positive relationships with customers and upholding the reputation of the company.,