21066 Customer Support Jobs - Page 22

Job Title : Customer Support Location : Hyderabad Commute Support : 2-Way Cab Facility (within 35 km) Job Type Full-Time Day Shift 6 Working Days 1 Weekly Rotational Off Salary 14,000 (Take Home) Attractive Incentives Eligibility Education: Undergraduates / Graduates (Any stream) Experience: Freshers & Experienced welcome Languages: Hindi & English Mandatory Key Responsibilities Handle inbound & outbound voice calls Resolve customer queries efficiently Ensure high customer satisfaction Benefits Fixed Day Shifts (No Night Shifts) 2-Way Cab Facility (within 35 km) Performance-based incentives Growth opportunities Contact Name : M. Nandini Contact : 9154219402 Email : nandinihraxis@gmail.com

Customer Support Executive : (Age 25-35years) Knowledge in word excel and PPT Sending offer to customers Follow up with customers on the offers Coordinate with OEMs to get Get Prices and product specifications Following up for delivery and OA from customers Good communication skills Language known : English ,Kannada,Hindi, Telugu (but English ,Hindi Mandatory) Responsible for Admin activity (Eg Stationary, Housekeeping, etc.) 1-2 years experience in a similar position is preferred. Freshers with good knowledge and positive attitude are also be considered Timing -9:00am to 6pm Skills : - Customer Service, Sales, MS Office (excel, Word, and PPT), Administration and Ops.

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Maintain records of all interactions with customers using CRM software (e.g. Zoho). Escalate complex issues to senior team members or supervisors when necessary. Provide accurate information on products/services offered by the company to customers. Desired Candidate Profile Proficiency in English language (written & spoken) with good knowledge of Hindi language. Ability to work flexible shifts including evenings, nights, weekends, and holidays as per business requirements. 0-3 years of experience in BPO/Call Centre environment handling international voice process. Contact - Zoya Sayed - 8355907884 Email - Zoyaf@hexaware.com

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: Upto 16K inhand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754

Role & responsibilities Handle US Radio Advertisement Management process through chat and email (minimal voice support). Respond to client queries. Work on Excel-based data modules and maintain accurate records. Work in rotational shifts (major night shifts) from office in a blended process setup. Preferred candidate profile Only graduates (Freshers or candidates with up to 2 years of experience). Good written and verbal communication in English. Comfortable with night shifts and rotational week offs Must be open to work from office (WFO) Chennai, Sholinganallur. Good listening, speaking, and email writing skills. Knowledge of basic computer operations and MS Excel.

Engage with customers through chat platforms in a professional and courteous manner. • Respond promptly to customer inquiries, providing accurate and relevant information. • Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions. • Walk in date: From- 6 March to 7 March

Participate in and/or lead calibration sessions with Client partners, Trainers/Subject Matter Experts, Team Leaders and other Quality Analysts to ensure consistency in scoring and feedback delivery Generate regular quality performance reports (e.g., daily, weekly, monthly) highlighting key trends, areas of concern, and opportunities for improvement. Ensure agent adherence to all company policies, procedures, regulatory guidelines (e.g., CMS regulations for Medicare), and client-specific requirements and escalate potential compliance risks based on audit findings. Assess the overall member experience and identify opportunities to improve caller satisfaction. Participate in performance review discussions with Operations where quality data is relevant and offer support agent performance improvement initiatives. Strong Healthcare Background (Non-negotiable): In-depth knowledge of US healthcare , Medicare , Medicaid, ACA, and/or private health insurance plans, benefits, and terminology. Comprehensive understanding of healthcare regulations including HIPAA, CMS guidelines, and state-specific privacy laws. Demonstrated Expertise in Quality Assurance: Proven experience in conducting comprehensive call/interaction monitoring and audits. Strong analytical skills with the ability to interpret complex data, identify trends, and pinpoint root causes of quality issues. Proficiency in developing and implementing effective quality improvement plans. Experience in generating reports using Excel or other platforms Ability to lead and participate in calibration sessions to ensure consistency and objectivity. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

Role & responsibilities "Job Description - Teammate It started with one Ridiculously Good idea create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. Technical skills and qualifications: Must possess at least 6 months of international experience. Fluent in the English language, as well as reading and writing in English. Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask

Role & responsibilities "Job Description - Teammate It started with one Ridiculously Good ideacreate a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. Technical skills and qualifications: Must possess at least 1 year of documented International Voice Customer Support experience. Fluent in the English language, as well as reading and writing in English. Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask " Preferred candidate profile Perks and benefits

We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR): Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence Maintain shift discipline and punctuality. Daily Productivity Meet daily targets across channels (calls, chats, emails, and tickets). Escalation Rate Minimize avoidable escalations through proactive resolution. Repeat Rate Reduce repeat customer contacts by resolving issues completely. Reopen Rate Ensure accuracy and completeness to avoid ticket reopenings. Case Management—Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. **Kindly share your updated resume at priya.ramola@lenskart.com or whatsapp at 7011689338**

Process:- SBI Renewals Process | Voice Process -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Nisha:- 9763458943 (Call and What's app) Perks and benefits Benefits: Rotational Week off & Pick Up/Drop

Designation :- Customer Care Service ** Graduate Freshers can apply ** Female candidates are preferred Location : Jaipur Sikar Road Job Description : Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Interested candidates can share their Resumes on kiran.kumari@aavas.in calling number - 9773338165

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764

Hiring Customer Service (Inbound) - Domestic Permanent Work from Home Details : Working days: 6 Days working (1 Rotational Off) Salary: 20k CTC Languages : Fluent English with Hindi Roles and Responsibilities Minimum of 6 months - 1 year experience as customer service executive in a domestic contact center (Preferred). All consultants shall fluently speak, write (specific to capturing notes) and comprehend in English and Hindi. Ability to engage in communication and build a conversation around it Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. System requirement :- Core i5 gen 7 or above with 8GB RAM and genuine windows 10 or 11. Broadband connection is preferred and mobile hotspot is not allowed. Power back-up is mandate Contact HR Laxmi: 9322731944 for more details OR Share CV to contact@onekee.in with Subject line WFH including Laptop Specifications.

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764

Golden opportunity for freshers and Experience Fresher salary upto 3.5 LPA Experience salary upto 6LPA For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. Should have Minimum 1Year of experience in International Voice Process / Non Voice Process or FRESHERS GRADUATE. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

Roles and Responsibilities: Handle customer inquiries via CRM. Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements. Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete. Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner. Prepare Invoices: Create and send invoices to accounts for further processing. Resolve customer issues and complaints promptly, escalating to relevant departments when necessary. Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services. Follow up with customers post-purchase to ensure satisfaction and gather feedback. Education Qualification: Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/ B.SC Nautical Science. Required Experience: Minimum of 2 years of experience in a sales support or customer service role, preferably in the navigation systems industry. Experience in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). Sailing experience as a junior navigation office will be an added advantage. Key Competencies: Problem-Solving: Ability to identify issues and resolve customer concerns effectively. Time Management: Efficient in managing time and prioritizing tasks to meet deadlines. Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues. Adaptability: Ability to adapt to changing priorities and work environments. Flexibility: Flexible to work after office hours and during weekend.

Role & responsibilities Responsible for US or UK clients report with Semi voice process Preferred candidate profile Required Exp from Domestic or International voice or non voice any Industry. Candidate must be active and require decent communication skills with good Email written communication. Ready to work with rotational shifts (fixed shift will be allocated at the time of interview). Transportation is free (Job Location Hebbal)

Process - JFL (Dominos) -Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC Location:- Turbhe, Navi Mumbai Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Nisha :- 9763458943

Greetings from [24]7.ai India. Openings for International voice Contact Hr :8147753262- Registration code - ARC 106 Designation: Associate and Senior Associate Handle inbound and outbound calls Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Qualifications: PUC (12th) Salary Range: Voice INR 2.9LPA- 4.0LPA (Incentive Goodies) Benefits: 2 way free cabs Medical insurance for self and dependent 5 days working 2 days rotational offs Note: Maximum 30 years age limit Immediate joiners only Work from office only Night shifts (US/ Australian) only No general day shifts Kindly drop your resume if your Interested on WhatsApp 8147753262

Key Accountabilities Understand the need/problems of the personal, identify capabilities and features which deliver value to the persona. In collaboration with Product Marketing team, understand the market, size the opportunity & understand the investment (one time & recurring) to develop the business case. With help from Product Marketing teams, regional counterparts etc., understand the business environment/context and develop the product/module(s) strategy accordingly. Develop the Go-to-market strategy along with the relevant teams. Own product modules and develop a deep functional knowledge. Based on the finalized strategy, build, and own a value-driven roadmap in collaboration with various other internal & external stakeholders. Develop a prioritization criterion for prioritizing the requirements for the evolution of the product/module(s). Lead the product presentations/ demos and address functional queries from the customer. Support the Agile team through various iterations and provide feedback on demos, participate in Sprints reviews etc. Work closely with Engineering, Strategy, Customer Support, Product Marketing teams as required. Be accountable for all aspects of the product/module(s) and embark various roles on the journey of developing and maintaining successful products/module(s). Being data driven and define the KPIs, NSM to track the impact/outcome & success of the product/module(s). Capture frequent feedback from the customer and act on that. Share the product/module(s) knowledge and ensure understanding of the business context around the organization. Support/lead the RFPs by understanding customer needs and closely working with the pre-Sales team. Develop the business case for the new ideas and find a way in the organization to make those a reality. Participate in the preparation of the key company events and provide the content related to your product. Mentor and support junior PMs in the team. Have expertise in PLC (Product Life Cycle) process and implement it efficiently in your space. Location: Chennai,Hyderabad,Pune,Kolkata,Ahmedabad,Mumbai,Banagalore

WHAT YOU WILL DO - Based on your German language skills you will be assigned one or more of the following responsibilities - You lead the on boarding of our new customers independently. In the introductory phase you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit - You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools) - After the go-live you oversee the customer's progress in adopting the app, you optimize the use ofour software, so that the customer generates the most value with our digital marketing platform. - You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share. - You write articles for our customer knowledge base - You lead regular customer reviews and uses the opportunity to engage customers of our new products. - You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team. - You help customers set up their Apple Developer Accounts. WHAT YOU BRING - You speak German fluently, so you can talk to our German customers on the phone and screen-shares - You are proficient in writing German to engage with our customers via chat and email. - You put the customer in the center, you are highly service oriented, and you love to make customers successful. - You are software-savvy and you use online tools effortlessly. - You are organized, structured and you are self-motivated - You are safe in English both spoken and written, in order to communicate with our international team. - Ideally you bring digital marketing experience and have a passion for it. - Ideally you worked in an agency operated in a marketing team of a company or have independent digital marketing. - Ideally you are creative and have an eye for good design and user experience. Simple photo editing and design are not a problem for you .

Resolve customer queries over calls/ chat Offering amazing customer service Maintaining good relationship with customers Responding to customer queries in timely manner Inbound/ Outbound calls Call/WhatsApp HR Rishika 9634906455 Required Candidate profile Excellent Communication skills Should have good interpersonal skills Immediate joiners Freshers/UG both can apply Having experience is a plus point Rotational shifts Should be in Delhi-ncr Perks and benefits Unlimited Incentives Health Insurance Bonus

Job Details Hiring for international Process Customer Service - Salary: - Freshers: up to 3.5 LPA - Experienced: up to 6 LPA - Job Type: International Voice Process - Clients: UK and US clients - Working Days: 5 days/week, 2 days off For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Job Description - Responsibilities: - Handle customer queries and provide assistance - Resolve customer issues efficiently and effectively - Respond to customer queries in a timely and accurate manner - Follow up with customers for further information - Requirements: - Excellent communication and problem-solving skills - Patience when handling tough cases - Flexibility with rotational shifts Eligibility Criteria - Qualification: Graduate or undergraduate with good skills and fluency in English - Experience: Minimum 1 year of experience in International Voice Process/Non-Voice Process or freshers with good communication skills - Flexibility: Willingness to work in rotational shifts For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Note - Immediate joiners preferred