21066 Customer Support Jobs - Page 21

Domestic Call Center Hiring for Ranchi Work From Office English Speaking Voice Process Day Shifts Females Salary 14500 In hand 20K CTC WhatsApp Cv 9002942583 9876923878 Fill Up this Form For Call Back www.callcenterjobs.anejabusinessgroup.com Required Candidate profile Customer Care Hiring Domestic bpo 14500 In hand CTC 20K Rotational Shift WhatsApp Cv 9002942583 9876923878 Fill Up this Form for Call Back www.callcenterjobs.anejabusinessgroup.com Perks and benefits www.callcenterjobs.anejabusinessgroup.com

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In drive for Content Moderation roles || Hyderabad location on 31st July 2025 (Thursday) Walk-In Date: 31-July-2025 (Thursday) Walk-in Timings: 12 PM - 1 PM Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Graduation: Any grad except law is eligible Experience: Only Freshers are eligible (we are not considering undergraduates/result awaited/pursuing candidates) Language known: Only English Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (except law) Only Freshers are eligible Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In drive for Content Moderation roles || Hyderabad location on 30th July 2025 (Wednesday) Walk-In Date: 30-July-2025 (Wednesday) Walk-in Timings: 12 PM - 1 PM Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Graduation: Any grad except law is eligible Experience: Only Freshers are eligible (we are not considering undergraduates/result awaited/pursuing candidates) Language known: Only English Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (except law) Only Freshers are eligible Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Handle inbound calls for international process. Provide effective solutions and support for customer queries and issues. Maintain high levels of customer satisfaction and professionalism. Need Graduate Fresher - 34k ctc exp - upto 43k Required Candidate profile Excellent communication skills are mandatory. Comfortable with Night Shifts. Contact: Ayushi - 9971729275/Sagar(8826979140)/Mahi - 9871856986

Handle inbound calls for international process. Provide effective solutions and support for customer queries and issues. Maintain high levels of customer satisfaction and professionalism. Need Graduate Fresher - 28 k ctc exp - upto 37 k ctc Required Candidate profile Excellent communication skills are mandatory. Comfortable with Night Shifts. Contact: Ayushi - 9971729275/Sagar(8826979140)/Mahi - 9871856986

Role & responsibilities Hiring for Domestic Voice Process || 14k Take Home || Freshers || Hindi + English || Process: Voice process Required: Qualification: Intermediate / Graduation. *Freshers* Good knowledge in to resolve the concerns of the customers through voice Strong communication and interpersonal skills Package :- 14K Take Home Day Shifts 6days working 1 Rotational off Benefits: 2 Way cab Immediate joiner Location: Hyderabad Interview (Walk-in): Hr, Assesment, Ops. If Interested do share your resumes and references to below: Mobile no: 9030460125 Thank you for your interest, Sanika.

Hiring freshers || DAYSHIFT || 2 Way Cab || Customer Support (Voice) Process INTERESTED? Contact HR Nandini: 9603914820 FILL THE FORM : https://forms.gle/KFHo5o9UH4hSeRea9 Location: Pocharam, Hyderabad Shift: Day Rotational (Between 8 AM 8 PM) Work Days: 6 Days a Week | 1 Rotational Week Off Cab Facility: 2-Way Transport (within 35 KM radius) Role: Customer Support Executive (Voice) Process: (Inbound & Outbound Voice Support) Qualification: Undergraduates / Graduates Experience: Freshers Languages Required: Fluent English & Hindi Salary Package: 14,000/- Take Home Attractive Incentives Based on Performance Job Responsibilities: Handle inbound/outbound customer calls professionally Understand customer requirements and provide accurate solutions Resolve queries by researching and escalating when needed Ensure transactions and customer interactions are completed efficiently INTERESTED? Contact HR Nandini: 9603914820 FILL THE FORM : https://forms.gle/KFHo5o9UH4hSeRea9 Immediate Joiners Preferred | Limited Positions Available!

*Graduation is must *International voice *customer support *min 6 months exp into any international voice is fine *sal-4.5LPA *immediate joinee *night shift *5days/2daysoff *2 way cab *work from office *chennai jeevitha hr-9940812026/8925733223 Required Candidate profile looking for candidate into any international voice experience like banking voice international,healthcare ar caller voice, customer support voice technical support voice any international process

||Hiring for Customer Support Voice Process(Domestic)|| Hyderabad || On-site Work Mode || Qualification: Inter/Graduation Completely Freshers Package-14k Take home Work From office 2 way Cab (32 KM) Point Pick up to Point Drop Shift & week offs: Day Shift Shift Timings: 8 AM- 8PM - 6 days working Interview Rounds: Screening Assessment Manager Role & responsibilities work location: Hyderabad Immediate joining Interested? Send your updated resume to HR Sushmitha on WhatsApp WhatsApp: 9346567762 Refer your friends or colleagues looking for a change! Lets grow together

Description We are seeking a Computer Operator to join our team. This is an entry-level position suitable for freshers who are eager to learn and grow in the field of computer operations. Responsibilities Operate and monitor computer systems and networks. Perform data entry tasks with accuracy and attention to detail. Assist in troubleshooting hardware and software issues. Maintain and update records and databases. Ensure the security of sensitive information and data integrity. Prepare reports and documentation as required. Provide technical support to team members and users. Skills and Qualifications Basic knowledge of computer hardware and software. Familiarity with operating systems such as Windows and Linux. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Strong analytical and problem-solving skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and ability to follow instructions.

Associate - Platform Support JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Pune, India India Enterprise IT - 22699 about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. What youll do Handle request escalation from multiple sources like email, telephone, and cases. Input requests into problem tracking database and assign Tier 2 group for resolution. Solicit user feedback of services to upgrade service quality. Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Contribute to improving user support by actively responding to queries and handling complaints. Establish best practices through the entire Tier1 support process. Working in a 24*7 environment. IT team projects as assigned. Proactively report unusual and recurring issues to management. Complete administrative tasks, such as tracking emails/tickets, assisting with organizational efforts. What youll bring Bachelor's degree required, Master' s degree desirable. 1-2 years of relevant experience in customer support, or as an IT ServiceDesk Associate (preferred). Knowledge of AWS services / AWS certifications preferred. Knowledge on AWS fundamentals, IAM, Redshift, S3 and workspaces. Knowledge about service catalogs, incident management, case management, change management and should have Experience in managing Service desk emails. Prior work experience in a similar role is preferred. Ability to approach problem-solving methodically and analytically. Strong oral and written communication skills. Strong customer service orientation. Ability to work varied hours, enabling support in a 24/7 environment. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. To Complete Your Application Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Responsibilities: * Make outbound calls to generate leads * Handle incoming customer queries via phone * Provide exceptional customer service over the phone * Meet daily/weekly call targets Over time allowance House rent allowance Performance bonus Referral bonus Job/soft skill training

Role: Customer Support Skills: Good English Communication skills Exp: 1+ years in international voice Salary : mix 4.4 LPA Notice period: Immi joiner Shift: Night shift Location: Chennai. Regards, Laxman 8098764660

We are hiring Customer Service Associates for our Domestic Voice Process at our Kondapur (Hyderabad) location. This role requires strong communication skills in regional and national languages and a passion for delivering excellent customer service over voice calls. As a Customer Service Associate, you will be handling 100150 customer calls per day , resolving queries, and providing accurate information efficiently and politely. The role demands patience, clarity in communication, and an ability to work in a high-volume, fast-paced environment. Key Responsibilities: Handle inbound and outbound customer calls. Provide accurate and timely responses to customer queries. Maintain call quality and service standards. Update call logs and follow up as needed. Adhere to process guidelines and training standards. Requirements: Languages: Must be fluent in one of the following combinations: English, Hindi & Telugu English & Marathi English, Hindi & Bengali Typing Speed: Minimum 20 WPM Education: 10+2 / Diploma / Degree (BE/B.Tech & PG accepted only with BPO experience) Experience: Freshers: 011 months Experienced: Up to 2 years (Only BPO background) Compensation & Benefits: Freshers: 2.4 LPA (Fixed) Experienced: 2.6 LPA (Fixed) Monthly Performance Incentives: 5001,500 WFH Allowance: 800/month Benefits: PF & ESIC coverage Free shuttle from Hi-Tech City Metro Station Work Schedule: 6-day work week with rotational weekly off No leaves allowed during the first 3 months Mandatory work on public holidays (compensatory off given) 3-month training period (includes Nesting + OJT) Join us to kickstart your career in customer service and grow in a supportive, energetic, and rewarding environment!

THE OPPORTUNITY At Aboveo, our company culture is more than a mission statement, a brand, or a sleek building renowned for our 24x7 customer service and our commitment to service excellence. We are committed to delivering exceptional support and innovative solutions that help our clients succeed. As a Customer Service Associate, we are seeking an experienced and multilingual Customer Service Representative to join our team. The successful candidate will be fluent in English, Gujarati, and Hindi and have a strong background in business process outsourcing (BPO) and technology product customer care. This role will involve providing exceptional support to our c-store clients, resolving complex issues, and ensuring customer satisfaction. A successful candidate will also thrive in and help lead fast-paced environments that encourage and reward innovative ways to deliver exponential growth. And of course, a demonstrated passion for Aboveo leadership principles doesnt hurt! KEY RESPONSIBILITIES: Provide advanced support to c-store customers via phone, email, and live chat, addressing inquiries and resolving issues related to POS systems, back-office solutions, hardware, network, and other services. Utilize language skills (English, Gujarati, and Hindi) to communicate effectively with a diverse customer base. Diagnose and troubleshoot complex technical problems, guiding customers through step-by-step solutions. Escalate critical issues to higher-level support teams and ensure a seamless resolution process. Maintain detailed records of customer interactions, including inquiries, issues, and resolutions in the CRM system. Monitor and manage customer service tickets, ensuring timely follow-up and resolution. Collaborate with internal teams (e.g., technical support, product development) to provide comprehensive solutions to customer problems. Mentor and assist other customer service representatives, providing guidance and support as needed. Continuously update knowledge of company products and services to provide accurate information and support. Participate in training sessions and workshops to improve customer service skills and technical knowledge. Contribute to the development and improvement of customer service processes and resources. EDUCATION, QUALIFICATIONS, & EXPERIENCE Diploma or equivalent experience; a degree in a related field is a plus. Proven experience in a customer service or technical support role, preferably in the technology or BPO industry. Fluency in English, Gujarati/Telugu, and Hindi is mandatory. Strong technical aptitude with the ability to learn and understand POS systems and back-office solutions. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Exceptional problem-solving skills and a proactive approach to resolving issues Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment. Familiarity with CRM software and support ticket systems. Willingness to work flexible hours, including nights, weekends, and holidays, to provide 24x7 support. Previous experience in business process outsourcing and technology product customer care is highly desirable.

Hiring: Customer Support Executive for Voice process Position Details: Function: Customer Support Executive Industry: Banking Employment Type: Direct Employment Work Location: Tidel Park, Pattabiram, Chennai Work Mode: On-site Work Days: 6 Days Working (Rotational 1 Weekly Off) Shifts: 24/7 Rotational Shifts Expertise Required: Experience in Inbound & Outbound Calling Handling Welcome Calls , Renewal Calls , and Customer Service Queries Excellent communication in English + Hindi Eligibility Criteria: Education: Graduation is Mandatory Experience: Minimum 6 months - 2 years in customer service preferred Interested Candidates reach out to me Zoya@livecjobs.com 7995575019

About Client Hiring for One of the Top most Prestigious Multinational Corporations !!! Job Title : International Voice Process Qualification : 10 + 2 OR Graduates Experience : 1+ years NOTE: ONLY IMMEDIATE JOINER Key Skills Required : Excellent verbal communication in English International voice process handling Customer query resolution Call documentation & CRM usage Active listening & problem-solving Ability to handle pressure and high call volumes Basic computer and typing skills Roles and Responsibilities : Handle inbound and outbound calls for international customers in a professional manner Resolve customer queries efficiently and ensure high levels of satisfaction Document all interactions accurately in internal systems Maintain call quality standards and follow company procedures Escalate complex issues to the appropriate department when necessary Work towards achieving daily/weekly performance targets Stay updated on products, services, and process changes Collaborate with team members and supervisors for consistent service quality Location : Bangalore CTC Range : Upto 3.5 LPA (Based On the Previous CTC ) Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : Work from Office -- Thanks & Regards, Shivani HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 9980437755 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

The Customer Support Executive will be responsible for managing customer queries and complaints. They will also process orders, modifications, and escalate complaints across various communication channels. Our ideal candidate has a patient and empathetic mindset, excellent problem-solving skills, and the ability to work under pressure while maintaining high levels of customer satisfaction. Responsibilities: Customer Support: Handling customer inquiries and complaints across various channels. Order Processing: Processing orders, modifications, and escalations. Customer Satisfaction: Maintaining high levels of customer satisfaction. Required Skills: Customer Service: Excellent interpersonal skills for interacting with customers. Problem-Solving: Ability to identify and resolve customer issues effectively. Patience and Empathy: Understanding and responding to customer concerns with patience and empathy. Communication Skills: Strong verbal and written communication abilities. Time Management: Effective time management skills to handle multiple inquiries simultaneously. Understand customer needs and provide appropriate solutions and attention. Knowledge of Tally Software

Job Summary: Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours. Key Responsibilities: Manage a team of technical support engineers to ensure customer issues are resolved promptly Monitor and manage the support queue to ensure the timely resolution of customer issues Troubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessary Develop and maintain documentation of technical support processes and procedures Provide coaching and mentoring to technical support engineers to help them develop their skills and knowledge Collaborate with other departments to ensure effective communication and resolution of customer issues Conduct regular performance evaluations of technical support engineers and provide feedback to help improve their performance Ensure customer satisfaction by providing high-quality technical support Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Proven experience managing a technical support team Experience troubleshooting IoT devices Strong communication and interpersonal skills Ability to work well under pressure and in a fast-paced environment Experience with ticketing systems and customer support software Strong analytical and problem-solving skills Ability to work night shifts Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

About Client Hiring for One of the Topmost Prestigious Multinational Corporations !!! Job Title : International Voice Process Qualification : 10 + 2 OR Graduates Experience : 1+ years NOTE: ONLY IMMEDIATE JOINER Key Skills Required : Excellent verbal communication in English International voice process handling Customer query resolution Call documentation & CRM usage Active listening & problem-solving Ability to handle pressure and high call volumes Basic computer and typing skills Roles and Responsibilities : Handle inbound and outbound calls for international customers in a professional manner Resolve customer queries efficiently and ensure high levels of satisfaction Document all interactions accurately in internal systems Maintain call quality standards and follow company procedures Escalate complex issues to the appropriate department when necessary Work towards achieving daily/weekly performance targets Stay updated on products, services, and process changes Collaborate with team members and supervisors for consistent service quality Location : Bangalore CTC Range : Upto 4 Lpa (Based On the Previous CTC ) Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : Work from Office -- Thanks & Regards, Chaitanya HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445/Whatsapp @8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/ whats app cv/Amit 8851792136/Neha 8287267407 Required Candidate profile Work form Office Lucknow only,not for Delhi/NCR,Apply those who can relocate in Lucknow

Help the Marketing Team in the following activities (a) Achieving Organization Goals & Business Targets through : Acquisition of New Clients. Activation of Inactive Clients.Retention of Existing Clients through personalized service. (b)Promotion of all business segments c) Network development : Addition of New Branches. Addition of Business Associates - Franchisees, Inhouse Franchisees (d) Customer Support : Enhance customer service ensuring customer satisfaction/delight. Ensure that timely actions are initiated to resolve the customer related issues, branches and franchisees. Preparation and compilation of various business data like segment wise daily brokerage, Business Summary, Target Vs Achievement, New Account Sourcing, Follow-up of Database etc. Identifying market requirements. Preparing promotional materials, formulation like Brochures, Pamphlets, Business Articles, other effective tools in coordination with various departments. Preparation of Media Plan in consultation with top management for effective Media Coverage

Apply Now Pune About Agoda Agoda is an online travel booking platform for accommodations, flights, and more We build and deploy cutting-edge technology that connects travelers with a global network of 4 7M hotels and holiday properties worldwide, plus flights, activities, and more Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration We innovate through a culture of experimentation and ownership,?enhancing the ability for our customers to experience the world, Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in It brings individuals and cultures closer together, fostering empathy, understanding and happiness, We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone, Get to Know our Team: Agodas Customer Support Team understands that travel can be an everchanging environment That is why we provide in-person, real-time help around the clock and in 38 languages No matter the issue, we present the best of Agodas values to each and every customer with multiple support channels and a strong desire to serve Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customers experience We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agodas business performance Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support, The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Service Specialists to be based in our Pune office This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees, In this Role, youll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat) Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills Professionally handle high volume of inquiries from clients and customers You will be accountable for meeting individual (KPIs) and team goals Understand and deliver business strategies and improve customer services through the execution of self-service Continuously identify work process improvements Collaborate and communicate effectively with team managers Perform office-based administrative duties whenever required Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc What youll Need to Succeed: We are looking for individuals that have an excellent command of spoken and written English Proficiency in Hindi speaking and writing is desirable Min 1 year experience in customer service roles and in contact center environment is desirable Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills Analytical thinking and high problem-solving skills Stress tolerance and able to work under pressured environment About the work arrangement: Rotational shift Work from Office You can read more about our hiring process in below article: https://careersatagoda /blog/how-we-hire-ceg/ #pune #mumbai #CUST #2 #3 #4 #entrylevel Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation Employment at Agoda is based solely on a persons merit and qualifications We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics, We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file For more details please read our privacy policy, Disclaimer We do not accept any terms or conditions, nor do we recognize any agencys representation of a candidate, from unsolicited third-party or agency submissions If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee, Copy Link Line WeChat LinkedIn Email Show

The Group: Sales Enablement & Learning sits within Morningstars Business Development and Sales group, which is responsible for helping for our clients build their businesses and provide better outcomes for investors The group is focused on serving some of the following client segments: advisors, wealth managers, asset managers, institutional investors, and fintechs Reporting to the Head of Sales Enablement & Learning, the Program Manager partners with stakeholders across the organization to design, develop and execute impactful enablement and learning solutions for teams to grow their individual capabilities, build knowledge, and develop their skills This role is focused on the teams supporting customer support for the Direct Platform Product Suite, Data, Retail, and Sustainalytics, Morningstar is a global financial services firm with operating in 30 countries and has a 40+ year history developing best in class solutions that help investors (individuals as well as the financial advisors and institutions that serve investors) reach their financial goals We are committed to empowering investor success by providing the data, independent research, software and services that best meet the needs of the entire investment community, The Role: We are looking for an experienced and talented Associate for Customer Support Enablement and Learning based in Mumbai who will focus on delivering our enablement programs in market for Morningstars global Customer Support team for our Asia Pacific (including India) and EMEA regions Our global Customer Support team serves on the front lines of our client-facing organization and serve as an immediate resource for incoming client inquiries via phone, email and chat Delivering world class customer support is a critical component to the success of our sales process and client experience, and we are seeking a teammate who is passionate about enabling and elevating the skill set of our 100+ support colleagues in the region, Reporting to the Head of Sales Enablement & Learning, the Program Manager partners with global stakeholders across the organization to design, develop and train on impactful enablement and learning to ensure the group has the skills, knowledge and process expertise to be effective and efficient in their roles The enablement program focuses on 4 key focus areas including: Industry Domain Knowledge, Product, Client Facing Skills and Sales/Service Operations, Responsibilities: Support onboarding program for teams, which includes organization of onboarding plans, resources to e-learning, facilitation of live sessions and coordination with managers on 30-60-90 day expectations, Partner with Enablement (including another Enablement Program Manager for Customer Support globally) and SMEs to develop and deploy training curriculum appropriate for Customer Support teams; this includes taking inventory of existing curriculum, identifying gaps and developing missing content, and determine fit for various training modalities (live, self guided/e-Learning) Be a key stakeholder and facilitator in the delivery of training programs including new go-to-market solutions, industry trends, client facing skill workshops, significant methodology changes and enhancements to existing solutions, Partner with Support leaders, Support teams, Product Marketing/Management, Operations, and other groups to identify overall training needs, develop and deliver appropriate enablement training and supporting content This includes managing stakeholder expectations and communications, Be resourceful to learn and master the complexities of the industry that Morningstar serves, Evaluate, iterate, and measure the adoption and impact of enablement content and training, leverage data to refine strategies and improve effectiveness Experience, Skills & Qualifications: Bachelors degree required, Ability to travel up to 10% both nationally and internationally to execute the program Proficiency training global and multi-solutions to teams 5+ years of experience in related skills including: customer support, customer success, training, sales enablement, learning and development, coaching/employee development, etc Demonstrated experience managing and facilitating/delivering content/curriculum delivered in multiple modalities (i-e live training, e-Learning, self paced, stand and deliver, hybrid, etc), Personality and ability to engage and collaborate well across complex and global groups including support managers, service reps, marketing and product management, Strong client focus and the ability to quickly and effectively build and sustain relationships and establish trust, Good understanding of financial markets and investment products (especially data, stocks, mutual funds, commodities, currency) with inclination to learning Strong understanding of customer support principles and customer-centric mindset to ensure training and enablement efforts align with empowering teams Dynamic and proven presentation and written communication skills are a must, Strong project management skills with demonstrated ability to manage multiple projects or priorities at once, Passion and commitment for adult learning best practices and techniques, Intermediate skills with PowerPoint and broad understanding of Enablement tools including but not limited to: LMS (i-e , Cornerstone), Sales Enablement Platform software (i-e Seismic), Spekit and solid aptitude for learning new systems and tools, Morningstar is an equal opportunity employer Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week Weve found that were at our best when were purposely together on a regular basis, at least three days each week A range of other benefits are also available to enhance flexibility as needs change No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues, I10_MstarIndiaPvtLtd Morningstar India Private Ltd (Delhi) Legal Entity Show

Apply Now Pune About Agoda Agoda is an online travel booking platform for accommodations, flights, and more We build and deploy cutting-edge technology that connects travelers with a global network of 4 7M hotels and holiday properties worldwide, plus flights, activities, and more Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration We innovate through a culture of experimentation and ownership,?enhancing the ability for our customers to experience the world, Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in It brings individuals and cultures closer together, fostering empathy, understanding and happiness, We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone, Get to Know our Team: Agodas Customer Support Team understands that travel can be an everchanging environment That is why we provide in-person, real-time help around the clock and in 38 languages No matter the issue, we present the best of Agodas values to each and every customer with multiple support channels and a strong desire to serve Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customers experience We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agodas business performance Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support, The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Service Specialists to be based in our Pune office This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees, In this Role, youll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat) Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills Professionally handle high volume of inquiries from clients and customers You will be accountable for meeting individual (KPIs) and team goals Understand and deliver business strategies and improve customer services through the execution of self-service Continuously identify work process improvements Collaborate and communicate effectively with team managers Perform office-based administrative duties whenever required Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc What youll Need to Succeed: We are looking for individuals that have an excellent command of spoken and written English Proficiency in Hindi speaking and writing is desirable Min 1 year experience in customer service roles and in contact center environment is desirable Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills Analytical thinking and high problem-solving skills Stress tolerance and able to work under pressured environment About the work arrangement: Rotational shift Work from Office You can read more about our hiring process in below article: https://careersatagoda /blog/how-we-hire-ceg/ #pune #mumbai #CUST #2 #3 #4 #entrylevel Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation Employment at Agoda is based solely on a persons merit and qualifications We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics, We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file For more details please read our privacy policy, Disclaimer We do not accept any terms or conditions, nor do we recognize any agencys representation of a candidate, from unsolicited third-party or agency submissions If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee, Copy Link Line WeChat LinkedIn Email Show