20954 Customer Support Jobs - Page 18

We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR): Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence Maintain shift discipline and punctuality. Daily Productivity Meet daily targets across channels (calls, chats, emails, and tickets). Escalation Rate Minimize avoidable escalations through proactive resolution. Repeat Rate Reduce repeat customer contacts by resolving issues completely. Reopen Rate Ensure accuracy and completeness to avoid ticket reopenings. Case Management—Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. **Kindly share your updated resume at priya.ramola@lenskart.com or whatsapp at 7011689338**

Process:- SBI Renewals Process | Voice Process -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Nisha:- 9763458943 (Call and What's app) Perks and benefits Benefits: Rotational Week off & Pick Up/Drop

Designation :- Customer Care Service ** Graduate Freshers can apply ** Female candidates are preferred Location : Jaipur Sikar Road Job Description : Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Interested candidates can share their Resumes on kiran.kumari@aavas.in calling number - 9773338165

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764

Hiring Customer Service (Inbound) - Domestic Permanent Work from Home Details : Working days: 6 Days working (1 Rotational Off) Salary: 20k CTC Languages : Fluent English with Hindi Roles and Responsibilities Minimum of 6 months - 1 year experience as customer service executive in a domestic contact center (Preferred). All consultants shall fluently speak, write (specific to capturing notes) and comprehend in English and Hindi. Ability to engage in communication and build a conversation around it Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. System requirement :- Core i5 gen 7 or above with 8GB RAM and genuine windows 10 or 11. Broadband connection is preferred and mobile hotspot is not allowed. Power back-up is mandate Contact HR Laxmi: 9322731944 for more details OR Share CV to contact@onekee.in with Subject line WFH including Laptop Specifications.

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764

Golden opportunity for freshers and Experience Fresher salary upto 3.5 LPA Experience salary upto 6LPA For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. Should have Minimum 1Year of experience in International Voice Process / Non Voice Process or FRESHERS GRADUATE. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

Roles and Responsibilities: Handle customer inquiries via CRM. Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements. Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete. Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner. Prepare Invoices: Create and send invoices to accounts for further processing. Resolve customer issues and complaints promptly, escalating to relevant departments when necessary. Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services. Follow up with customers post-purchase to ensure satisfaction and gather feedback. Education Qualification: Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/ B.SC Nautical Science. Required Experience: Minimum of 2 years of experience in a sales support or customer service role, preferably in the navigation systems industry. Experience in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). Sailing experience as a junior navigation office will be an added advantage. Key Competencies: Problem-Solving: Ability to identify issues and resolve customer concerns effectively. Time Management: Efficient in managing time and prioritizing tasks to meet deadlines. Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues. Adaptability: Ability to adapt to changing priorities and work environments. Flexibility: Flexible to work after office hours and during weekend.

Role & responsibilities Responsible for US or UK clients report with Semi voice process Preferred candidate profile Required Exp from Domestic or International voice or non voice any Industry. Candidate must be active and require decent communication skills with good Email written communication. Ready to work with rotational shifts (fixed shift will be allocated at the time of interview). Transportation is free (Job Location Hebbal)

Process - JFL (Dominos) -Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC Location:- Turbhe, Navi Mumbai Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Nisha :- 9763458943

Greetings from [24]7.ai India. Openings for International voice Contact Hr :8147753262- Registration code - ARC 106 Designation: Associate and Senior Associate Handle inbound and outbound calls Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Qualifications: PUC (12th) Salary Range: Voice INR 2.9LPA- 4.0LPA (Incentive Goodies) Benefits: 2 way free cabs Medical insurance for self and dependent 5 days working 2 days rotational offs Note: Maximum 30 years age limit Immediate joiners only Work from office only Night shifts (US/ Australian) only No general day shifts Kindly drop your resume if your Interested on WhatsApp 8147753262

Key Accountabilities Understand the need/problems of the personal, identify capabilities and features which deliver value to the persona. In collaboration with Product Marketing team, understand the market, size the opportunity & understand the investment (one time & recurring) to develop the business case. With help from Product Marketing teams, regional counterparts etc., understand the business environment/context and develop the product/module(s) strategy accordingly. Develop the Go-to-market strategy along with the relevant teams. Own product modules and develop a deep functional knowledge. Based on the finalized strategy, build, and own a value-driven roadmap in collaboration with various other internal & external stakeholders. Develop a prioritization criterion for prioritizing the requirements for the evolution of the product/module(s). Lead the product presentations/ demos and address functional queries from the customer. Support the Agile team through various iterations and provide feedback on demos, participate in Sprints reviews etc. Work closely with Engineering, Strategy, Customer Support, Product Marketing teams as required. Be accountable for all aspects of the product/module(s) and embark various roles on the journey of developing and maintaining successful products/module(s). Being data driven and define the KPIs, NSM to track the impact/outcome & success of the product/module(s). Capture frequent feedback from the customer and act on that. Share the product/module(s) knowledge and ensure understanding of the business context around the organization. Support/lead the RFPs by understanding customer needs and closely working with the pre-Sales team. Develop the business case for the new ideas and find a way in the organization to make those a reality. Participate in the preparation of the key company events and provide the content related to your product. Mentor and support junior PMs in the team. Have expertise in PLC (Product Life Cycle) process and implement it efficiently in your space. Location: Chennai,Hyderabad,Pune,Kolkata,Ahmedabad,Mumbai,Banagalore

WHAT YOU WILL DO - Based on your German language skills you will be assigned one or more of the following responsibilities - You lead the on boarding of our new customers independently. In the introductory phase you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit - You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools) - After the go-live you oversee the customer's progress in adopting the app, you optimize the use ofour software, so that the customer generates the most value with our digital marketing platform. - You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share. - You write articles for our customer knowledge base - You lead regular customer reviews and uses the opportunity to engage customers of our new products. - You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team. - You help customers set up their Apple Developer Accounts. WHAT YOU BRING - You speak German fluently, so you can talk to our German customers on the phone and screen-shares - You are proficient in writing German to engage with our customers via chat and email. - You put the customer in the center, you are highly service oriented, and you love to make customers successful. - You are software-savvy and you use online tools effortlessly. - You are organized, structured and you are self-motivated - You are safe in English both spoken and written, in order to communicate with our international team. - Ideally you bring digital marketing experience and have a passion for it. - Ideally you worked in an agency operated in a marketing team of a company or have independent digital marketing. - Ideally you are creative and have an eye for good design and user experience. Simple photo editing and design are not a problem for you .

Resolve customer queries over calls/ chat Offering amazing customer service Maintaining good relationship with customers Responding to customer queries in timely manner Inbound/ Outbound calls Call/WhatsApp HR Rishika 9634906455 Required Candidate profile Excellent Communication skills Should have good interpersonal skills Immediate joiners Freshers/UG both can apply Having experience is a plus point Rotational shifts Should be in Delhi-ncr Perks and benefits Unlimited Incentives Health Insurance Bonus

Job Details Hiring for international Process Customer Service - Salary: - Freshers: up to 3.5 LPA - Experienced: up to 6 LPA - Job Type: International Voice Process - Clients: UK and US clients - Working Days: 5 days/week, 2 days off For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Job Description - Responsibilities: - Handle customer queries and provide assistance - Resolve customer issues efficiently and effectively - Respond to customer queries in a timely and accurate manner - Follow up with customers for further information - Requirements: - Excellent communication and problem-solving skills - Patience when handling tough cases - Flexibility with rotational shifts Eligibility Criteria - Qualification: Graduate or undergraduate with good skills and fluency in English - Experience: Minimum 1 year of experience in International Voice Process/Non-Voice Process or freshers with good communication skills - Flexibility: Willingness to work in rotational shifts For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Note - Immediate joiners preferred

Job Title: Customer Care Executive Company: Orange Tree Pvt. Ltd. Job Location: Bhandu, Jodhpur, Rajasthan Experience Required: 1-3 years (Freshers can also apply) Salary: Up to Rs.25,000 per month ( Negotiable - Depending on qualifications, interview performance, and experience) Job Type: Full-time, On-site Industry: Furniture & Lifestyle Products Position Overview: We are looking for a dynamic and courteous Customer Care Executive who will serve as the voice of the company by handling customer interactions professionally and promptly. The role involves managing pre-sales and post-sales queries, ensuring customer satisfaction, and maintaining detailed records of interactions for smooth coordination between departments. Roles & Responsibilities: Handle incoming calls, emails, WhatsApp messages, and social media queries from customers. Provide accurate information regarding products, orders, returns, shipping, and delivery status. Coordinate internally with the warehouse, sales, logistics, and technical teams to resolve customer concerns. Log customer complaints and ensure timely resolution and follow-up. Maintain proper records of conversations and service requests in CRM tools. Guide customers on product usage, returns/replacements, or customization requests. Ensure a positive customer experience by being empathetic, patient, and responsive. Escalate complex issues to higher authorities and follow through until closure. Suggest improvements in processes to enhance the customer service experience. Key Requirements: Excellent communication skills Hindi (fluent) and English (basic to good). Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to multi-task and manage time effectively. Good problem-solving attitude and a proactive approach. Patience, attentiveness, and a customer-first mindset. Strong interpersonal skills and teamwork ability. Educational Qualifications: Preferred: Graduate in any stream (B.A., B.Com, BBA, etc.) Preferred Experience: 1 to 3 years of experience in a customer support/call center/helpdesk role. Freshers with strong communication skills and willingness to learn may also apply. Why Join Us? Opportunity to grow in a fast-evolving premium lifestyle brand Friendly and professional work environment In-house training and career development Salary as per industry standards and candidate potential Employee discounts and incentives How to Apply: Interested candidates can send their updated resume along with a passport-size photo to: careers@basant.info visit our website to know more about us: www.orangetree.in

* Location - Whitefield ( Day shift) * 12th Pass *Fresher/ Exp * Salary- 22- 27K * English & Hindi *Location - Koramangla ( Day shift) * 10th Pass *Salary- 18 K *Exp- Min 6 months *Kannada & English/ Tamil/ Telugu Age - 18 to 35 yrs Required Candidate profile 10th Pass + 6 months Telesales Exp- Koramanagala 12th Pass-- Whitefield Call / Whatsapp * Sonal - 7037224020 * Madhvi- 8318644241 * Cheshtha- 9315107361 *Uma- 8287585554

Job Description: Inbound and Outbound Voice Process Resolving Customer Queries. Day shift only No Sales and Target Eligibility Any Qualification preferably a graduate. Must be fluent in English, Tamil Freshers / 6 months experience in Voice Process will also be considered. Flexible to work in rotational day shift (6 Days) with rotational week off. Immediate Joiners only Male Candidates Only Interested Candidates can walk in to the below mention venue for F2F Interview (10:00 AM - 5:00 PM) or Contact HR Kaviya @7824005525 . You can also share your updated CV to jobs@infosearchbpo.com

Job Details Hiring for international Process Customer Service - Salary: - Freshers: up to 3.5 LPA - Experienced: up to 6 LPA - Job Type: International Voice Process - Clients: UK and US clients - Working Days: 5 days/week, 2 days off For More Details CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in Job Description - Responsibilities: - Handle customer queries and provide assistance - Resolve customer issues efficiently and effectively - Respond to customer queries in a timely and accurate manner - Follow up with customers for further information - Requirements: - Excellent communication and problem-solving skills - Patience when handling tough cases - Flexibility with rotational shifts Eligibility Criteria - Qualification: Graduate or undergraduate with good skills and fluency in English - Experience: Minimum 1 year of experience in International Voice Process/Non-Voice Process or freshers with good communication skills - Flexibility: Willingness to work in rotational shifts For More Details CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in Note - Immediate joiners preferred

Customer support |Fresher |Day shift| 2 Way cab| Process: Customer Support Voice Qualification: Undergrads/Graduates Experience: Freshers/Experience Languages: Excellent communication skills in English, Hindi Skills Set: V4 Languages Required: English & Hindi Salary Packages: Fresher/Experience (14000 Take Home) + Incentives. Shift : Day Shift Rotational Shift 6 days working 1 Rotational offs Location: Hyderabad Transport : 2 Way Cab Facility only if candidate resides within 35 KMS radius. Interview (Walk-in) : Hr, Assessment and Ops round. Regards, Amrisha Hr Interested Candidates can share CV on what's up (+91 7386140056) amrishaaxis62@gmail.com

*ACCENTURE* Mode of Work- WFO Interview process Versant, CD and OPS Interview Versant Threshold : 58 and above only Location – mumbai and bangalore Shift Timing – Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail

Teleperformance is hiring for International chat process. Job description: CTC: 1.9Lpa(13k inhand salary) Working days-5 Weekoffs-2 Shifts: Rotational Cab facility: Pick & drop Work Location: Hyderabad Work Experience: 0-5yrs Educational Qualification: Graduate/Post Graduate( All graduation documents mandatory including provisional certificate) THIS IS WORK FROM OFFICE ROLE. Skills required: Good Communication skills. Knowledge about Google products. Contact person: Timila(HR) Contact number: 7981038633(Whatsapp) Interested candidates can directly share your below details in 7981038633(Whatsapp) Name: Contact number: Email id: Location: Process Applied: International Chat process. Timila Narapareddy Sr. HR Executive- Talent Acquisition Teleperformance | M +91 7981038633 | Hyderabad, Telangana, narapareddy.timila@teleperformancedibs.com

Responsibilities: * Handle incoming customer calls via phone/email * Provide exceptional customer service * Maintain high NPS scores through timely resolutions * Manage domestic processes with accuracy Annual bonus

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya