20954 Customer Support Jobs - Page 12

1. Leadership, Performance & KPIs: Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales performance Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals, priorities, and timelines. Monitor automation-related manual tasks and ensure they are being completed in a timely manner 2. School Relationship, Application & Admissions Management: Own the full funnel journey of applications from evaluations to submission and enrolment, for assigned schools Act as the single point of contact for all admission-related matters for designated schools. Develop impactful relationships with Partners and maintain an Account Management plan Ensure consistent follow-ups on applications based on each school s preferred cadence and communication style Lead new school onboarding: gather requirements, open dates, conduct pre-onboarding research, and participate in kickoff calls Support the team by clarifying requirements and implementing any changes specific to each school Complete school information research on content and requirements, and share the findings with the implementation team on the Knowledge Team Ensure daily/frequent Intake System updates are updated to match the schools open and closed dates Be the final escalation point to ensure A+ service quality is maintained across all partner interactions Stay up to date on Partner information, industry trends, and government-related strategy 3. Process Improvement & Documentation: Continuously experiment and optimize the application process to improve conversion and processing time Source and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.) Work and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform Work with PROM on updating existing processes that require optimization Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements. 4. Internal Support & Ticket Resolution Address Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution Collaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners Engage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

Job Description Job Description Role Expectations: A successful Product Manager can independently lead and manage a business or product area within a brand. They are able to pinpoint customer value and identify iterative MVP solutions that can be delivered through collaboration with design and engineering team members. A successful Product Manager engages internal stakeholders to drive product understanding and establish a strong public narrative for release. They are continuously developing expertise in their business or product area through research, competitive analysis, emerging technologies and market trends. A Product Manager owns the management their roadmap and must have a clear understanding of the reasoning behind each decision, however they must consult their Brand Product Lead prior to making key changes to the roadmap. Job Responsibilities: Owns planning, vision, and implementation of features for your product area Engage current and prospective customer to understand and analyze their needs, business practices, and future plans Identify areas of improvement with your existing product area and fresh opportunities to thrill the market Engage internal stakeholders to drive product releases and support the public narrative for feature releases. Deliver clear and comprehensive product requirements to provide guidance to the development team Own the management and grooming of a product backlog ensuring tickets are ready to be pulled into upcoming sprints. Able to articulate user stories for the team by breaking down features/epics. Engage sales, marketing, and customer support to capture customer feedback and to ensure prompt and seamless delivery to the market Align your product roadmap with the broader product strategy and find balance in delivery between long term investments, shorter term wins, and tech debt Partake in the Scrum process and help drive effective scrum ceremonies including standups, grooming sessions, sprint planning, and retrospectives. Outline key metrics for success and articulate plans for continuous measurement and iteration. Ability to focus on customer value and identify MVP solutions that deliver on that value with the least amount of time, effort and risk Identify and eliminate low value work undertaken by their agile team Engage with design, research, and development to clearly articulate customer pain points and build a process for effective problem solving Qualifications 6+ years of relevant product owner/manager experience managing software products from inception through launch and iteration Have worked in a SaaS Organization and were able to launch multiple featu

Associate Specialist, Product Operations 1. Overview The Specialist, Product Operations will join the team of specialists who plays a vital role in the implementation and supporting of the Originating Institutions (OI) for Cross-Border Payment Services. The successful candidate will be responsible for all aspects of XBS configurations post the technical integration till the commercial launch and supports several types of expansion programs of the Originating Institutions subsequently. This role also project manage the configuration tasks by other internal teams in order to seamlessly complete all end to end configurations ., 2. Role The Job role is to spearhead the configurational projects from the regions for the Mastercard Cross-Border business , manage key stakeholders and support test sessions for new and existing customers. This role also plays as subject matter expert on XBS Bank platform capabilities and limitations and bridge the gap between various stakeholders and Regional teams. The Key responsibilities of the role includes the following : Ensuring the configurations of the new Originating Institutions are performed accurately within the prescribed SLA. Attention to details is a critical attribute of the individual to ensure error free process. Effectively collaborate with wider cross functional teams that supports cross border business in order to achieve the overall implementation expectation. Effective tracking of OI onboarding pipelines and regular follow ups for the pending details or confirmations from Sales teams /OIs for successfully completing the configuration Proactively highlight the anomalies if any with the configuration data provided and diligently follow up to obtain all the desired details for the onboarding. Provide support for all the user acceptance testing related to any new functionality that are directly or indirectly linked to the Configuration. Activate new corridors, additional products/channels, pricing changes, new branch additions , demographic changes etc for the existing OIs. Collaborate with key stakeholders such as the regional product delivery, Customer Implementation and product management teams on the configuration related requirements. Maintain record keeping of all the configuration requests for addressing any future queries . Collaborate and support other teams such as Customer Support teams in providing required details from the systems pertaining to an OI in order to resolve an issue raised by the OI. Provide different metrics time to time required by product management teams relating to the OI portfolio, Pipelines etc. Contribute to the continuous process improvements for providing better service experience to internal and external customer through the process improvements. Undertake any other specific projects assigned by the line manager and support other miscellaneous activities endorsed by line manager 3. All about You/Experience Bachelor or Master Degree in Information Technology with minimum of 4 years experience in the financial services Industry and prior experience in Cross-Border payments is strongly preferred Self-starter and quick learner with ability to work independently Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios Ability to work with ambiguity and manage complex Implementation projects; successfully manage multiple responsibilities and tasks Willingness to dive deep and learn about our technology, system structure, and rules Strong analytical and problem-solving skills Strong data and financial analysis skills and experience Superior communications and interpersonal skills Strong project management skills strong organization and task management is expected Strong collaborator, ability to work cross-functionally Willingness to be flexible to work in different shifts and if required re-locate to a different Mastercard location .

First point of contact: Answer phone calls, emails, and other communication channels to provide customer support Troubleshooting: Perform basic troubleshooting for software, and network issues Escalation: Recognize when issues are more complex and escalate them to the next level of support Documentation: Log call activity and record events and updates on tickets Customer service: Provide accurate information and maintain a high level of customer service User account management: Create accounts, assign permissions, and reset passwords Incident management: Update customers on the status of their incident or service request Collaboration: Work with internal L2/L3 teams and clients teams to resolve customer issues. Requirements (other than regular) Should have good analytical and decision-making skills Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups Should be willing to work in 24 x 7 environment with rotational shifts and roster offs

At PDI Technologies, we empower some of the worlds leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By Connecting Convenience across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview: Do you love diagnosing software issues for your customersDo you pride yourself on providing world class customer supportAre you a progressive software engineer, an advocate of agile development practices, and a proponent of continuous improvementIf this is you, then join an energetic team of engineers supporting and maintaining software solutions at PDI! As an engineering leader, you will lead Agile engineering resources & provide guidance to diagnose and resolve software issues and improve performance. You will be working closely with product managers, product owners, engineering leaders, your team and other stakeholders. You will be leading developers and partnering with first tier support, consultants, CloudOps, DevOps and customers. Key Responsibilities: Lead an organization of 4 development engineers to efficiently resolve customer issues Recruit and provide leadership and coaching for engineering talent Assist Engineering Management and Product Management with case prioritization Partner with Product Management to consult on solution feasibility and high-level effort estimation Communicate with customers to ensure that expectations and support needs are met Qualifications: 5+ years of experience leading software engineers for product development 10+ years of combined experience in software engineering, enterprise architecture and/or DevOps Working experience with production SQL schema design, queries & administration in one or more mainstream relational databases (5+ years of Microsoft SQL Server preferred) Working experience managing production client & server code bases across one or more technology stacks. (5+ years of experience with C#, ASP.NET , MVC, WinForms preferred) Working experience with at least one mainstream operating system and IP networking Work hours are 8 AM to 5 PM CST/CDT +/- 1 hour with occasional after-hours support. A regularly scheduled week is required for after-hours support. Requires strong written and verbal English communication skills with the ability to translate technical concepts into non-technical terms Highly motivated self-starter with a desire to help others and take action Ability to independently work as a contributing member in a high-paced and focused team Ability to multi-task and prioritize tasks with competing deadlines Strong problem-solving and analytical skills with the ability to work under pressure Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions Considers best-practice standards, as well as departmental policies and procedures Behavioral Competencies: Ensures Accountability Manages Complexity Communicates Effectively Balances Stakeholders Collaborates Effectively

Where Data Does More. Join the Snowflake team. This Senior Support NPI & Release Readiness Manager role reports into the Senior Manager, Data Cloud Support Readiness and will be responsible for managing the release readiness framework and programs that effectively enable Snowflake Support to be ready to support new product, platform and solution releases. This role will play a pivotal part in the overall Support enablement strategy at Snowflake contributing to technical and operational readiness of Support to ensure best-in-class customer experience and zero disruption. RESPONSIBILITIES: Develop the strategic roadmap and manage release readiness programs that effectively ensures Support is ready to support new products, platform and solution releases. Develop and own the strategic roadmap of service capabilities and KPIs to measure success Drive complex, multidisciplinary readiness programs and projects using your support and release management expertise. Understand and plan requirements with internal customers and leverage project management discipline to deliver business outcomes. Communicate readiness status including blockers to internal and cross-functional stakeholders proactively, preparing formal report-out communications, and presenting to people at all levels of the organization. Continually refine best practices for competitive, efficient and scalable end-to-end frameworks. Curate content for newsletters that is relevant, informative, and engaging for the GTS team. Include updates on release milestones, team achievements, notable trends, upcoming events, and other noteworthy information. Conduct post-release retrospectives to identify lessons learned and areas for improvement, and communicate findings to relevant teams for future readiness efforts. Corroborate the metrics post-release quarter over quarter to identify recommendations for improvements and measure the effectiveness of the program. Responsible for building and maintaining strong relationships within Support as well as with cross functional teams including Product, Documentation, Engineering, Professional Services to identify key features, functionality changes and ensure effective technical knowledge transfer to our global Support team occurs in a timely manner on new products and releases. Partner with Support Enablement teams to develop and execute on a readiness plan that ensures delivery of training and knowledge transfer to designated subject matter experts within the global customer facing support teams in advance of each release. Review, prioritize, and track progress of new products or existing product release risks and issues that affect Support and impact our ability to effectively provide support. Participate in product architecture reviews and proactively identify risk areas including areas where customers may react to changes to ensure we are considering and appropriately addressing each item as part of the communications plan. Liaison with Support delivery teams to assess impacts of product/functionality changes, to existing customers and Support, and work with Cross Functional teams to address in advance of new release(s) Monitor post-launch impact to assess effectiveness of support and satisfaction with product and software usability. Apply knowledge of technical support , data analytics, processes and systems, and quality improvement to support overall customer experience. Facilitate and drive meetings with all stakeholders. Actively participate with the business units to provide an overview of the customer experience Incident tasks, areas of concern, education, problems etc. This role will also closely interact with Professional Services to clearly understand the customer profile and upcoming implementations to ensure a smooth handoff from PS/Partner to Customer support. PREFERRED EXPERIENCE: Minimum of a bachelors degree in computer science or business or equivalent work experience. 5+ years of direct customer support and/or release readiness experience preferably in SaaS, PaaS, and IaaS environments. 5+ years experience in technical program management and project management. Able to own and drive key projects to completion and deliver business outcomes. Outstanding problem-solver, negotiator, diversity advocate, and relationship-builder. Strong technical background; able to grasp and convey highly technical subject matter. Excellent presentation and communications skills, both written and verbal, in a global environment. Excellent time management skills with the ability to coordinate and prioritize effectively. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually-beneficial solutions. Understanding of Data Cloud fundamentals and concepts. Excellent team player, able to work with virtual and global cross-functional teams. Able to work in a dynamic, ever changing environment with a sense of urgency. Snowflake is growing fast, and we re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com "

Handle incoming customer queries via phone, email, WhatsApp, and other platforms. Provide accurate information about our products, services, warranties, and return policies. Coordinate with the internal teams (warehouse) to resolve customer issues.

Software Engineer - Telemetry This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Job Description: Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition: Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Juniper is seeking for an experienced Software Engineer to be part of the Software Development Engineering Team in the Automated WAN Platform Team. In the development role, the engineer will be responsible for the design and development of new features in the area of network telemetry for Juniper Networks MX and PTX series products. The role expects also to handle the SW issues that might be reported in the area of Telemetry either from Customers or from the Systest organization, debug them, identify the root cause, clearly describe and articulate it and develop the SW code to resolve them. What youll do: Design, develop and maintain the code implementing the Telemetry features by being involved in the complete lifecycle of feature development Understand customer network architecture and design and accordingly provide solutions when applicable to achieve greater feature set, stability or performance. - Provide technical direction to internal teams and customers. Be a technical reference on Juniper Routing Platform Telemetry features for other Juniper Customer Support and Sales groups Analyse and reports defects on software to improve conformance, stability and supportability Design & implement network infrastructure automation using Python What you need to bring: Minimum Qualifications: Minimum of 2 years of direct experience in software development for public or private IP networks with exposure to Customer direct or indirect interactions. MS in Computer Science/Electrical or Electronic Engineering or equivalent required. C/C++ programming in Unix based systems, Kernel and TCP/IP Network programming. Experience in SNMP and telemetry technology features Experience with all of the following tools: GDB, WireShark/Ethereal (tcpdump), IXIA Traffic Generators Preferred Qualifications: Knowledge or understanding of one or more of the technologies area like SNMP, YangModelling, GPB. Knowledge or understanding of one or more of the routing or switching technologies area also considered a plus: ISIS, OSPF, BGP, MPLS, RSVP, LDP, L2VPN, L3VPN. Multi-tasking skills and ability to focus on issues, with a keen attention to details. Proven communication and problem-solving skills. Ability to effectively execute tasks in a high-pressure environment. Strong knowledge of software forensics best practices and methodologies. Very good written and oral communication skills; excellent listening and interpersonal skills; ability to clearly articulate a problem/situation at hand and communicate alternative strategies. Any of the following network industry certifications are a plus: JNCIP, JNCIE, CCNP, CCIE Highly motivated and self-directed. Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: #india #networking Job: Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

sanyasi ayurveda is looking for BPO Executive / Telecalling to join our dynamic team and embark on a rewarding career journeyThe BPO (Business Process Outsourcing) Executive is responsible for providing excellent customer service and support for clients or customers of a BPO organization. They handle inbound and outbound calls, emails, or other forms of communication to address inquiries, resolve issues, and ensure customer satisfaction. The BPO Executive must possess strong communication skills, problem-solving abilities, and the ability to work in a fast-paced and customer-centric environment.Key Responsibilities:Customer Service and Support:Handle inbound and outbound customer interactions through various channels, such as phone calls, emails, or chat.Provide prompt, courteous, and accurate responses to customer inquiries, concerns, or complaints.Assist customers in troubleshooting issues, providing technical support, or guiding them through processes.Maintain a professional and customer-centric approach in all interactions, ensuring a positive customer experience.Escalate complex or unresolved issues to appropriate departments or supervisors as needed.Product or Service Knowledge:Acquire a comprehensive understanding of the organization's products, services, features, and processes.Stay updated on new offerings, updates, or changes to effectively address customer inquiries.Communicate product or service information, benefits, and value propositions to customers.Assist in identifying upselling or cross-selling opportunities and promoting additional products or services when appropriate.Data Entry and Documentation:Accurately capture and record customer information, inquiries, and actions taken in the company's systems or databases.Update and maintain customer records, ensuring completeness and accuracy of information.Generate reports or perform data analysis as required by the organization or supervisors.Follow data privacy and confidentiality guidelines while handling customer information.Problem Resolution and Escalation:Analyze customer issues, assess root causes, and provide appropriate resolutions or workarounds.Utilize problem-solving skills to identify patterns, troubleshoot technical or operational problems, and propose solutions.Escalate complex or unresolved issues to senior staff, supervisors, or specialized teams for further investigation or resolution.Follow up with customers to ensure satisfactory resolution and document outcomes.Process Adherence and Continuous Improvement:Adhere to predefined processes, protocols, and quality standards while handling customer interactions.Stay updated on changes in processes, policies, or guidelines and apply them consistently.Contribute to process improvement initiatives by providing feedback, suggesting ideas, or participating in training programs.Maintain awareness of industry trends, customer preferences, and competitors' offerings.Qualifications and Skills:High school diploma or equivalent. Some college education is a plus.Previous experience in a BPO or customer service role is preferred.Excellent communication skills in verbal and written English. Additional language proficiency may be required based on client or customer needs.Strong customer service orientation with the ability to understand and empathize with customers.Active listening skills to accurately interpret customer needs and concerns.Problem-solving skills with the ability to analyze issues and provide effective resolutions.Familiarity with CRM software, ticketing systems, or other customer support tools.Basic computer skills and proficiency in using email, web browsers, and Microsoft Office or similar productivity software.Ability to work in a fast-paced and multitasking environment, handling multiple customer interactions simultaneously.Flexibility to work in different shifts, including evenings, weekends, or holidays, based on business requirements.Professionalism, adaptability, and a positive attitude in dealing with customers and colleagues.Ability to maintain composure and professionalism in challenging or stressful situations.

Department: Finance Accounts Location: Pune Reports To: Manager Financial Accounting Job Type: Full-Time | Individual Contributor About the Role We are looking for a detail-oriented and dedicated Accounts Receivable Specialist to join our Finance team. In this key role, you will be responsible for executing day-to-day accounting operations related to Accounts Receivables , with a focus on raising accurate sales and service invoices in Tally ERP . You will ensure that all financial transactions are compliant with Indian Accounting Standards , GAAP , and tax regulations . This is an individual contributor role that requires a high degree of precision, responsibility, and ownership. You will work closely with internal teams and external clients to ensure timely invoicing and accurate record-keeping, while maintaining a collaborative spirit. Key Responsibilities Generate and post sales and service invoices in Tally for clients and customers. Ensure timely and accurate recording of receivables as per Indian Accounting Standards (Ind AS) and Generally Accepted Accounting Principles (GAAP) . Apply correct tax treatments including GST, TDS, and other statutory compliances on all outgoing invoices. Reconcile customer accounts regularly and follow up on outstanding payments where necessary. Support month-end and year-end close processes related to accounts receivable. Maintain proper documentation and audit trail for all invoicing transactions. Collaborate with cross-functional teams including sales, operations, and customer support to resolve billing discrepancies. Assist in internal and statutory audits by providing necessary records and explanations. Uphold data integrity and ensure high levels of accuracy in all accounting tasks. Qualifications and Requirements Bachelor s or Master s degree in Commerce ( B.Com / M.Com ) is required. 4-6 years of experience in accounts receivable or general accounting preferred. Proficiency in Tally ERP is mandatory. Good understanding of Indian taxation (GST, TDS) and compliance standards. Descent knowledge of Indian Accounting Standards and GAAP . Excellent attention to detail and a commitment to daily task completion . Strong communication skills and the ability to work independently and collaboratively. Proven team player with a positive attitude and strong work ethic. Department:

To apply to a Varex Imaging position, please create an account and sign-in. CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account . Summary Position Overview We are looking for a highly skilled and motivated Manager/Lead Software Engineer to drive the design and development of cutting-edge software for our advanced cargo X-ray security scanning systems. This is a hands-on leadership role that combines deep technical expertise with team management, focusing on real-time control, imaging, and tight hardware/software integration. Job Description Responsibilities Lead and mentor a team of software engineers, promoting a culture of collaboration, innovation, and continuous improvement. Oversee the development of software components for image acquisition, motion control, diagnostics, and user interfaces. Design and review scalable, maintainable, and high-performance software systems, with a focus on real-time control and hardware integration. Collaborate closely with cross-functional teams including hardware, AI, and customer support to deliver reliable, field-ready systems. Provide technical leadership through code reviews, architectural guidance, and project planning. Support deployed systems through remote diagnostics, troubleshooting, and on-site field testing as needed. Basic Qualifications Bachelor s or Master s degree in Computer Science, Electrical Engineering, or a related field. 8+ years of software development experience, including 2 - 3 years in a leadership or managerial role. Strong understanding of software architecture, design patterns, and system integration. Advanced proficiency in C#, with demonstrated expertise in multithreading and performance optimization. Demonstrated ability in algorithm design and implementation, with a focus on performance and scalability. Experience in web development, including front-end and back-end technologies. Hands-on experience with relational databases, preferably SQL Server. Proficient in using version control systems (e.g., Git) and collaborative development workflows. Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence. Excellent problem-solving skills, strong English communication abilities, and effective interpersonal skills. Preferred Experience Background in imaging systems, X-ray, or related domains. Experience with GPU programming. Experience with cybersecurity principles and secure software development practices. Comfortable supporting software deployed in field environment. What we offer A unique opportunity to become part of growing organization in India being part of a global market leader in Xray imaging components. Excellent development potential. An international work environment with global teams collaborating on various projects across several countries. Competitive compensation package including participation in Varex incentive plans. Corporate Health Benefits. Additional benefits will be added as we grow Time Type: Full time Job Type: Regular Work Shift: N/A Pay Rate Type: Salary

To apply to a Varex Imaging position, please create an account and sign-in. CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account . Summary Software Engineer Position Overview We are looking for a talented and motivated Software Engineer to contribute to the development of advanced software for our cargo X-ray security scanning systems. This role involves hands-on coding and problem-solving in areas such as real-time control, imaging, diagnostics, and hardware/software integration. Job Description Responsibilities Develop and maintain software components for image acquisition, motion control, diagnostics, and user interfaces. Write clean, efficient, and well-documented code in C# and related technologies. Collaborate with cross-functional teams including hardware, AI, and customer support to deliver reliable, field-ready systems. Participate in code reviews, design discussions, and sprint planning sessions. Assist in troubleshooting and supporting deployed systems, including remote diagnostics and occasional field testing. Basic Qualifications Bachelor s degree in Computer Science, Electrical Engineering, or a related field. 3 - 5 years of professional software development experience. Proficiency in C#, with experience in multithreading and performance optimization. Working knowledge of algorithm design and implementation, with attention to performance and scalability. Experience in web development (front-end and back-end). Familiarity with SQL Server or other relational databases. Proficient in Git and collaborative development workflows. Experience working in Agile/Scrum environments using tools like Jira and Confluence. Strong problem-solving skills and effective communication in English. Preferred Experience Background in imaging systems, X-ray, or related domains. Experience with GPU programming. Experience with cybersecurity principles and secure software development practices. Comfortable supporting software deployed in field environment. What we offer A unique opportunity to become part of growing organization in India being part of a global market leader in Xray imaging components. Excellent development potential. An international work environment with global teams collaborating on various projects across several countries. Competitive compensation package including participation in Varex incentive plans. Corporate Health Benefits. Additional benefits will be added as we grow Time Type: Full time Job Type: Regular Work Shift: N/A Pay Rate Type: Salary

Job Title: Customer success engineer Location: Bangalore (On-site/Hybrid; full-time) About Locus : At Locus , we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastog i and Geet Garg , Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform . Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers . Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Are you a customer support champion who is passionate about bringing value to customers needsDo you believe you could enhance our customer experience to deliver delightful experiencesDo you believe you can be the voice of the customer and communicate customer feedback to the management teamIf you re answering yes, you are the person we are looking for. Roles and Responsibilities: Interacting with customers using email services to resolve complex support and various other account management functions. Communicate complex technical topics in clearly understandable written and spoken English with customers over tickets, calls, etc Troubleshoot and help solve inbound customer inquiries, while providing exceptional service experiences along the way. Become an expert on the Locus platform and help educate customers on best practices. Investigate & escalate any critical issues to relevant stakeholders across the organisation Work closely with the Customer Success team to keep them informed of all important customer interactions Contribute to our Help Centre articles and curate existing content to ensure customers are aware and have access to self-serve content Analyze. You will analyze SLAs, response times, and open tickets and apply your findings to develop an effective and workable framework for managing and improving customer support. Strategize. You will provide data and reporting of KPIs and trends on an ad-hoc, weekly, and monthly basis. You will develop and improve the ticket processes to ensure free-flowing resolution, escalation, and information within the organization. Execute on team initiatives to improve internal processes and our customer experience as a whole. Who would fit the role 2-4 years in a customer-facing product support business. Must be fluent in reading, writing, and speaking English Must have excellent knowledge of business writing, grammar, and mechanics used in speaking and writing with customers and co-workers Demonstrable problem-solving and troubleshooting skills, logical thought process. Good technical aptitude to ramp up on technical and business concepts. Good to have an understanding of SaaS products or the logistics tech industry. Should know how to work on Excel Supporting clients 24/7, thus hours of work may vary Experience working with REST APIs, AWS, NewRelic, Postman Experience working with Freshdesk/Ticketing tool is a plus Should be comfortable working under night shifts, and during weekends, as the role requires working under the North America timezone Knowing the Spanish language is a plus What you should look forward to: At Locus, every member is an owner and a leader, no matter which team or Function they represent. We believe that you are excited about the potential to make an impact in Last mile deliveries through technology and the prospect of creating a legacy that outlasts you! The biggest joy of working at Locus, for all of us, comes from the opportunity to create value each day, and experience autonomy in all we do.

At PDI Technologies, we empower some of the worlds leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By Connecting Convenience across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview: Do you love diagnosing software issues for your customersDo you pride yourself on providing world class customer supportAre you a progressive software engineer, an advocate of agile development practices, and a proponent of continuous improvementIf this is you, then join an energetic team of engineers supporting and maintaining software solutions at PDI! You will play a key role in supporting and maintaining our market-leading software products as we strive for continuous improvement. You will be working as a key part of an agile team to identify software issues and optimize the performance of PDIs enterprise software solutions while working closely with product managers, product owners, engineering leaders, your team and other stakeholders. With the variety of environments, platforms, technologies & languages, you must be comfortable working within databases, C# code, web services and hybrid cloud environments. Key Responsibilities: Actively support and develop software solutions for PDI products Troubleshoot and resolve software issues with due urgency and maintain thorough documentation of all software solutions Perform engineering level tests to find defects; troubleshoot and debug production issues Guides and trains less experienced engineers Partner with Product Management to consult on solution feasibility and high-level effort estimation Prepare and provide case status and risk assessments to their manager with appropriate levels of detail to ensure customer issues are properly escalated and prioritized Use a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challenges Work with Product Owner to clarify and estimate feature work Qualifications: 4-7 years experience designing and developing new or maintaining existing software applications in a software product development environment Proficiency required in all of the following: .NET and C# Proficiency required in SQL performance troubleshooting and tuning Familiarity with the Microsoft Visual Studio IDE and the use of Azure DevOps 1+ year of experience serving as a technical team lead preferred 2+ years of practical experience with Agile development methodologies Work hours are 8 AM to 5 PM CST/CDT +/- 1 hour with occasional after-hours support. A regularly scheduled week is required for after-hours support. Highly motivated self-starter with a desire to help others and take action Requires strong written and verbal communication skills with the ability to translate technical concepts into non-technical terms Ability to independently work as a contributing member in a high-paced and focused team Ability to multi-task and prioritize tasks with competing deadlines Strong problem-solving and analytical skills with the ability to work under pressure Ability to socialize ideas and influence decisions without direct authority Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions Considers best-practice standards, as well as departmental policies and procedures Computer science fundamentals: OOP, design patterns, data structures & algorithms Behavioral Competencies: Ensures Accountability Manages Complexity Communicates Effectively Balances Stakeholders Collaborates Effectively

At PDI Technologies, we empower some of the worlds leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By Connecting Convenience across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview: Do you love diagnosing software issues for your customersDo you pride yourself on providing world class customer supportAre you a progressive software engineer, an advocate of agile development practices, and a proponent of continuous improvementIf this is you, then join an energetic team of engineers supporting and maintaining software solutions at PDI! You will play a key role in supporting and maintaining our market-leading software products as we strive for continuous improvement. You will be working as a key part of an agile team to identify software issues and optimize the performance of PDIs enterprise software solutions while working closely with product managers, product owners, engineering leaders, your team and other stakeholders. With the variety of environments, platforms, technologies & languages, you must be comfortable working within databases, C# code, web services and hybrid cloud environments. Key Responsibilities: Actively support and develop software solutions for PDI products Troubleshoot and resolve software issues with due urgency and maintain thorough documentation of all software solutions Perform engineering level tests to find defects; troubleshoot and debug production issues Guides and trains less experienced engineers Partner with Product Management to consult on solution feasibility and high-level effort estimation Prepare and provide case status and risk assessments to their manager with appropriate levels of detail to ensure customer issues are properly escalated and prioritized Use a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challenges Work with Product Owner to clarify and estimate feature work Qualifications: 7-9 years experience designing and developing new or maintaining existing software applications in a software product development environment Proficiency required in all of the following: .NET and C# Proficiency required in SQL performance troubleshooting and tuning Familiarity with the Microsoft Visual Studio IDE and the use of Azure DevOps 1+ year of experience serving as a technical team lead preferred 2+ years of practical experience with Agile development methodologies Work hours are 8 AM to 5 PM CST/CDT +/- 1 hour with occasional after-hours support. A regularly scheduled week is required for after-hours support. Highly motivated self-starter with a desire to help others and take action Requires strong written and verbal communication skills with the ability to translate technical concepts into non-technical terms Ability to independently work as a contributing member in a high-paced and focused team Ability to multi-task and prioritize tasks with competing deadlines Strong problem-solving and analytical skills with the ability to work under pressure Ability to socialize ideas and influence decisions without direct authority Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions Considers best-practice standards, as well as departmental policies and procedures Computer science fundamentals: OOP, design patterns, data structures & algorithms Behavioral Competencies: Ensures Accountability Manages Complexity Communicates Effectively Balances Stakeholders Collaborates Effectively

Warehouse Operations management of Inbound , Outbound, Inventory storage activi-ties for Spare parts, Materials, Equipment s, and any other supplies by directly receiv-ing, warehousing, Storage and distribution, supervising staff & contractual Manpower. Scope of Work & Accountabilities Warehouse operation- Spare Parts Management Pune Factory Responsible for Inbound, Storage, Inventory accuracy & Outbound operations Manpower handling in warehouse (Company role & Contractual ) Maintains and improve receiving, warehousing, and distribution operations with safety and hygiene (5S) standards. 3PL coordination experience and Accountability Reconciliation of stocks and follow Perpetual & Annual inventory methods strictly. Controls inventory levels by conducting physical counts; reconciling with SAP stocks Maintains warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Coordination with CFT teams e.g., Production, Workshop, Scheduling, Planning, Logistics, PAN India Warehouses & Customer support team Accountable for Warehouse metrics, MIS, Data to update daily/ weekly/ Monthly Preparing annual budget for Warehouses and monitoring the spent Maintaining data for inventory cost for the warehouse and keeping a track of Running and Non-moving inventory. Action plan with Customer support team Understanding of Packaging methods and cost optimization projects Completes warehouse operational requirements by scheduling and planning. Warehouse manpower planning & Dispatch Priority setup Dashboard updates to PAN India on daily basis with operational status report. Good knowledge of spare parts management and storage guidelines Complies with factory act and safety norms and function smoothly Safeguards warehouse operations by establishing and monitoring safety standards. Ensuring warehouse quality objectives of safe Parts delivery PAN India. Key position to handle warehouse and support to PAN India WH operations Skills / Competencies required Very strong Warehouse operations Mgnt. incl. Accounting, Audits and MIS Good knowledge of SAP, WMS and MM module Strong People Manager Strong Analytical & Data mining skills Preferred Knowledge of new IT tools, AI, Power BI, KANBAN etc Reporting to Warehouse Head- PAN India WH s

Customer Advisor - International Banking Process To schedule an Interview call - +91 7019251229 - (HR SHOAIB) +91 8310391640 - (Rusha) Requirements:- - Graduates are welcome to apply. - Excellent Communication skills in English. - Minimum 1 year of International Banking Voice experience. - Candidates who are in Bangalore are only Preferred. - Immediate joiners only!!!! Job Description: As an International Voice Process Associate for a Banking domain , you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 6LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 7019251229 (HR SHOAIB), 8310391640 (Rusha) OR (shoaib@yourpitchh.com) (rusha@yourpitchh.com)

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Responsibilities: * Manage online orders & deliveries * Resolve customer complaints promptly * Build strong relationships with customers * Provide exceptional after-sales service * Handle customer queries via email/chat Accessible workspace Women internal network Men as advocates of gender diversity

Hiring non voice process with 2–5 years of experience in customer support and Live chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Aparna(9172726408)

Here is a Tele Sales - Sr. Executive job description tailored for roles focused on phone-based selling : Job Title: Tele Sales- Sr. Executive Job Summary: We are seeking a proactive and persuasive Tele Sales - Sr. Executive to join our team. The role involves reaching out to potential and existing customers via mobile calls, promoting products or services, generating leads, and closing sales. The ideal candidate should have strong communication skills, sales acumen, and the ability to work towards achieving targets. Roles and Responsibilities: 1. Make outbound calls and gather feedback from customers on our services. 2. Identify interested and non-interested customers. 3. Generate high-quality leads as per sales protocols. 4. Attend incoming calls and address client concerns with patience and enthusiasm. 5. Maintain accurate records of all calls made and received. 6. Build and nurture positive relationships with prospects. 7. Ensure adherence to information security guidelines. Requirements: 1. Graduate in any discipline. 2. Prior experience in tele-sales or a similar role preferred. 3. Proficient in computer usage. 4. Comfortable interacting with diverse cultural norms and viewpoints. 5. Flexible communication skills to handle various scenarios. 6. Strong interpersonal, research, and record-keeping skills. Location : Jaya Nagar, Bangalore Industry preferred : HealthCare Experience : 2 Years to 4 years Salary : upto 5 LPA

Hiring: International Voice Process Exp: Min 1 Yr in Intl Voice Support CTC: Up to 5.75 LPA + Perks Location: Pune/Bangalore Shift: 24/7 US Rotational Mode: WFO Only Notice: Immediate/30 Days Qual: Graduate Mandatory Contact- 8306474104(HR Aman)

Role & responsibilities Preferred candidate profile

Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle inbound customer calls, addressing their needs and providing solutions in a timely manner. Utilize blended process skills to handle multiple tasks simultaneously while maintaining accuracy and efficiency. Collaborate with team members to achieve common goals and objectives. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-1 year of experience in BPO Customer Service, Voice Process, or Semi Voice roles preferred but not mandatory. Strong communication skills for effective interaction with customers over phone/email/chat. Ability to work on rotational shifts including evenings (US shift) from home office setup. Immediate Joiner Required. SYSTEM REQUIREMENTS I3 or Above Processor Windows 10 or Above 8 GB RAM or Above Power Backup Internet Connectivity USB Type Headset

Dreamplus colonizers and Developers private limited is looking for Sr. CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyaltyManaging and maintaining the company's CRM system, including data entry, data cleansing, and data segmentationAnalyzing customer data and behavior to identify trends, insights, and opportunities for improvementCreating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunitiesCollaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectivesEnsuring the accuracy and completeness of customer data in the CRM systemProviding training and support to staff members on the use of the CRM systemConducting customer surveys and gathering feedback to improve customer satisfaction and experienceMonitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots