Customer Support – International Voice Process

Roles & Responsibilities:

• Handle inbound calls from US-based customers regarding telecom services (billing, plans, connectivity, etc.)
• Provide accurate and timely solutions to customer queries while maintaining high satisfaction levels.
• Document customer interactions in the system as per company standards.
• Follow call quality and compliance parameters set by the process.
• Coordinate with internal departments to resolve complex issues when needed.
• Maintain professionalism and empathy throughout every customer interaction.

Eligibility Criteria:

Qualification:

• Graduate Fresher or Experienced
• HSC + 3 years Diploma
• SSC + 3 years Diploma

Shift Details:

US Shift: 4:30 PM – 1:30 AM (Any 9-hour window)
Working Days: 5 days a week (Any 2 rotational offs)

Salary & Benefits:

In-hand: ₹18,150/-
Night Shift Allowance: ₹4,000/-
Total (including night allowance): ₹22,150/- per month
CTC: ₹20,100/-

Transportation:

• Home Pickup & Drop facility available
• Transport boundaries applicable

Documents Required:

• All Educational Marksheets and Passing Certificates (Mandatory)

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person