customer support (Hindi)

Sharing the JD for Voice process:

Job Role:

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

Must know Hindi and English

· Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

Kindly review the above information and let us know if you are interested in proceeding further. If you have any questions or need clarification, feel free to reach out.

Looking forward to hearing from you soon.

Best regards,

Fredrick Rudolf

9445760488

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person