Customer Support Executive (Voice / Chat)

Customer Support Executive (Voice / Chat
Location: Bangalore
Shift: Rotational

About the Role

We are seeking passionate and customer-centric individuals to manage inbound and outbound interactions across voice and chat channels. The role involves assisting customers with queries, renewals, and guidance while recommending suitable products or solutions to enhance their overall experience.

Key Responsibilities

• Handle inbound and outbound customer interactions via calls or chat.
• Provide accurate information and support to ensure smooth customer journeys.
• Recommend suitable paid solutions or upgrades based on customer needs.
• Maintain detailed records of all interactions using internal systems.
• Deliver high-quality service standards through empathy, active listening, and professionalism.
• Collaborate with peers and supervisors to improve service quality and conversion outcomes.

Candidate Requirements

• Excellent spoken English (Versant Level 4 or above).
• Strong communication in English and Hindi.
• Graduates or Undergraduates may apply.
• Prior experience in Voice or Chat Support preferred.
• Strong interpersonal skills with the ability to handle customer concerns effectively.

Why Join Us

• Opportunity to work in a dynamic, customer-focused environment.
• Clear career growth path across multiple roles and functions.
• Structured learning and performance-based advancement.

Job Type: Full-time

Work Location: In person