Customer Support Executive (US - Voice Process)

Job Summary

We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process).

Responsibilities and Duties

• Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat
• Ensuring timely and professional responses to all complaints, requests and queries received
• Research and compilation of answers for informational requests from customers
• Proper recording and scrutiny of the complaints received
• Efficient dealing of complaints to completion and enabling satisfaction of customer

Required Experience, Skills and Qualifications

• Candidate should possess excellent communication skills both verbal and written
• Ability to work effectively in a team environment
• Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined
• Prior experience in customer service industry will be an added advantage
• Ready to work on US timings
• Accent: US Accent preferred

About Company

Accvell Technologies Pvt. Ltd., Bangalore, Karnataka (www.accvell.com)

Job Type: Full-time

Pay: ₹25,000.00 - ₹42,000.00 per month

Schedule:

• Night shift
• US shift

Application Question(s):

• What is your current CTC?
• What is your expected CTC?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person