Customer Support Executive Night Shift / US Shift

Role Overview: As a Customer Support Executive working the night shift in the EST time zone (6 pm to 3 am IST), you will be responsible for providing dedicated and professional support to customers in the U.S. healthcare domain. Your role will involve assisting customers with using and navigating the company's software products, resolving issues effectively, and maintaining accurate documentation of customer interactions. Key Responsibilities: - Provide timely and professional support to customers via phone, email, or chat. - Assist customers in using and navigating the company's software products and services. - Resolve customer issues effectively, ensuring a high level of satisfaction. - Maintain accurate documentation of customer interactions using Jira tool. - Collaborate with internal teams to ensure prompt issue resolution. - Identify recurring problems and share feedback for product or process improvements. - Follow established procedures for escalation of unresolved issues. Qualifications Required: - Bachelor's degree or equivalent. - 3-5 years of experience in customer support or a similar role in supporting healthcare software products. - Excellent English communication skills - both verbal and written, with professionalism and confidence to communicate with esteemed users like Doctors/Physicians. - Computer skills including Jira knowledge, Microsoft Office, and email platforms. - Ability to work independently and manage time efficiently during night shifts. - Customer-focused mindset with problem-solving ability. Additional Details of the Company: At AaNeel, we offer a remote work opportunity with a flexible team culture. You will have the chance to contribute to live software products that impact human lives. We provide training in the healthcare domain and various technologies, ensuring a progressive and organic career growth path. Our employee-friendly policies include flexible work hours, health insurance coverage, and a supportive work environment.,