Customer Support Executive (Night Shift) Job

About the job: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure overall customer satisfaction. Key responsibilities: 1. Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift. 2. Provide accurate and relevant information to customers regarding products, services, and company policies. 3. Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed. 4. Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance. 5. Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system. 6. Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution. 7. Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers. 8. Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information. 9. Meet or exceed the company's key performance indicators (KPIs) and customer service targets. Job requirements: 1. Previous experience in customer support or a related role is preferred. 2. Excellent verbal and written communication skills. 3. Ability to work independently and efficiently during night hours. 4. Strong problem-solving and multitasking abilities. 5. Patience, empathy, and a customer-centric approach. 6. Familiarity with customer support software or CRM systems is a plus. 7. Basic technical knowledge to handle general customer inquiries. 8. Flexibility to adapt to changing schedules and work demands. 9. High level of professionalism and integrity in dealing with confidential customer information. 10. Fluency in English (additional language proficiency is a bonus). Benefits: Yearly Bonus & Increment Night Shift Allowance Sick days off ESI & EPF benefits Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 4,00,000 /year Experience: 1 year(s) Deadline: 2025-06-27 23:59:59 Other perks: Free snacks & beverages, Cab/Transportation facility, Health Insurance Skills required: Time Management, Problem Solving, Teamwork and Effective Communication About Company: Overseas Cyber Technical Services Pvt. Ltd. (OCTS) is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe. Our company runs on 4H Core Values namely HONESTY, HUMILITY, HARD WORK & HAPPINESS. This is a digital era, any kind of business requires to mark their presence on the internet. Being a forefront IT service provider, we create highly equipped softwares, websites, digital marketing plans, etc according to the needs of the client to mark them digitally and grow their business.