Customer Support Executive

Roles & Responsibilities

• Build and maintain relationships with internal and external customers.
• Monitor registration and admission standards followed by the team and submit reports as required
• Provide courteous service to clients and respond promptly and tactfully to their request or inquiries.
• Responsible for identifying critical areas in the operations and resolving all major and minor discrepancies.

Handling quality related documentation and implementation. Maintain criteria related to same & the related database.

• Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up.
• Responsible for identifying critical areas in the front office / OPD operations and resolving all major and minor discrepancies.
• Updating new tie-ups as part of business relations.

Requirement

• Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.
• Regular updates to be provided to the team members.
• Ensuring that the team is skilled, competent and motivated to perform its duties.
• Ensure adequate manpower at all counters
• languages Required: Hindi, Telugu And Malayalam.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

• Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to work on Weekends

Experience:

• Cold calling: 1 year (Required)
• Medical receptionist: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person