Customer Support Executive (International live chat)

Job Description: As a Process Associate International, your role will involve assisting international airline customers with various queries such as reservations, bookings, cancellations, refunds, and general inquiries. You will be responsible for handling customer complaints efficiently and providing timely resolutions. Additionally, you will process customer requests through chat and email channels while ensuring adherence to quality standards and airline policies. It is essential to work efficiently in a fast-paced, customer-centric environment to deliver exceptional service. Key Responsibilities: - Assist international airline customers with queries related to reservations, bookings, cancellations, refunds, and general inquiries. - Handle customer complaints and provide timely resolutions. - Process customer requests via chat and email. - Ensure adherence to quality standards and airline policies. - Work efficiently in a fast-paced, customer-centric environment. Qualifications Required: - Bachelor's Degree or Undergraduate dropouts. - Candidates with a minimum of 6 months of experience in international chat. - Excellent written and spoken English. - Proficiency in computer applications. - Typing speed and accuracy are required. - Willingness to work in a 24/7 rotational shift environment, including night shifts. - 5 days working with 2 rotational offs. Please note that the work location for this full-time position is in person at the specified office. Benefit: - Provident Fund Experience: - International chat: 1 year (Required) Language: - Fluent English (Required),