Customer Support Executive

HOW TO APPLY

HR RAJ

92165 77366

Interested candidates can WhatsApp their updated CV directly to the above-mentioned number.

WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE

Transcom | E-commerce Voice Process

Location: Jaipur, Rajasthan | Work From Office

Exciting Career Opportunity for Freshers & Experienced BPO Professionals!

Are you passionate about communication, problem-solving, and helping customers? Do you have the confidence to handle customer queries professionally and turn challenging situations into positive experiences?

Transcom is hiring Customer Support Executives for its E-commerce Voice Process in Jaipur!

Candidates with BPO experience in any domain are welcome to apply. Graduates who are freshers can also apply, while undergraduates with a minimum of six months of relevant experience are eligible.

Job Overview

• Company:

  Transcom

• Job Title:

  Customer Support Executive

• Process:

  E-commerce Voice Process

• Job Location:

  Jaipur, Rajasthan

• Work Mode:

  Work From Office (WFO)

• Shift:

  Rotational shifts, with business operations primarily starting from 4:00 PM onwards

• Experience:

  Freshers and experienced candidates

• Eligibility:

  Graduates (freshers eligible) and undergraduates with at least 6 months of relevant experience

• Communication:

  Excellent and fluent English communication is mandatory

• Relocation:

  Candidates from outside Jaipur must be willing to relocate and work from the Jaipur office.

Roles & Responsibilities

As a Customer Support Executive, you will be responsible for assisting customers, understanding their concerns, resolving queries, and ensuring a smooth and satisfying customer experience throughout their interaction with the company.

1. Customer Query Handling

• Handle customer queries professionally through voice calls.
• Understand customer concerns and provide clear, accurate, and relevant information.
• Assist customers with general inquiries related to products, orders, deliveries, and services.
• Ensure every customer receives appropriate attention and a helpful response.

2. Order Management & E-commerce Support

• Assist customers with order status, tracking details, and delivery updates.
• Handle queries related to delayed, missing, cancelled, or incorrect orders.
• Guide customers through return, refund, replacement, and cancellation procedures as per company policy.
• Explain available solutions and next steps clearly to avoid customer confusion.

3. Complaint Handling & Problem Resolution

• Listen carefully to customer complaints and identify the root cause of the issue.
• Remain calm, patient, and professional while handling dissatisfied or frustrated customers.
• Provide suitable resolutions within the defined process guidelines.
• Escalate complex or unresolved issues to the appropriate team whenever required.
• Take ownership of customer concerns and ensure proper follow-up wherever applicable.

4. Customer Delight & Customer Satisfaction

• Create a positive customer experience by being polite, empathetic, and solution-oriented.
• Understand the customer's expectations and make them feel heard, respected, and valued.
• Go beyond simply answering questions by providing helpful guidance and practical solutions.
• Turn difficult customer interactions into positive experiences through professional communication.
• Focus on customer satisfaction, trust, and service quality during every interaction.

5. Effective Communication & Active Listening

• Communicate fluently and confidently in English.
• Listen attentively to understand the customer's exact concern before responding.
• Explain policies, procedures, and solutions in a simple and professional manner.
• Ask relevant questions to gather information and avoid misunderstandings.
• Maintain a positive tone, professional etiquette, and clear communication throughout the call.

6. Documentation & Process Compliance

• Maintain accurate records of customer interactions and issue resolutions.
• Update customer information and case details in the relevant systems.
• Follow company policies, process guidelines, data-handling requirements, and quality standards.
• Ensure accurate information is shared with customers and avoid making unauthorized commitments.

7. Performance & Quality Standards

• Maintain high standards of call quality and customer satisfaction.
• Work towards achieving defined performance metrics, productivity targets, and service-level expectations.
• Manage calls efficiently without compromising the quality of customer service.
• Accept feedback positively and continuously improve communication and problem-solving skills.
• Collaborate with team members and supervisors to improve the overall customer experience.

What Does Customer Support Really Mean?

Customer support is not just about answering phone calls. It is about understanding people, solving problems, building trust, and ensuring that every customer receives the assistance they need.

A successful Customer Support Executive knows how to:

• Listen:

  Understand the customer's concern without interrupting.

• Empathize:

  Recognize the customer's frustration and respond with patience.

• Investigate:

  Identify the actual problem by checking the relevant details.

• Resolve:

  Provide an accurate solution according to company policies.

• Reassure:

  Explain the next steps and help the customer feel confident.

• Deliver Customer Delight:

  Make the interaction smooth, helpful, and memorable.

• Take Ownership:

  Ensure the customer is guided properly, even when escalation is required.

Example:

Preferred Candidate Profile

We are looking for candidates who are confident communicators, customer-focused, patient, and genuinely interested in building a career in customer service.

Educational Eligibility

• Graduates from any stream can apply, including freshers.
• Undergraduates with a minimum of 6 months of relevant experience can apply.
• Candidates with previous BPO experience in any domain are encouraged to apply.

Essential Skills

• Excellent, fluent English communication skills.
• Strong verbal communication, pronunciation, and active listening abilities.
• Confidence in handling customer queries and complaints over voice calls.
• Good problem-solving, logical thinking, and decision-making skills.
• A customer-first attitude with patience, empathy, and a positive mindset.
• Ability to explain solutions clearly and handle challenging conversations professionally.
• Basic computer knowledge and the ability to learn customer support tools.
• Willingness to work in rotational shifts and meet process requirements.
• A professional attitude, adaptability, and a willingness to learn.

I

mportant:

Career Growth Opportunities

Joining a customer support team can be the first step towards a long-term career in customer experience, operations, and team management.

By gaining experience in this role, you can develop valuable professional skills, including customer relationship management, conflict resolution, business communication, process knowledge, and performance management.

With consistent performance, the required skills, and available internal opportunities, you may work towards career paths such as:

• Senior Customer Support Executive:

  Handle complex queries and support service quality.

• Quality Analyst (QA):

  Evaluate calls, identify improvement areas, and help maintain quality standards.

• Subject Matter Expert (SME):

  Support team members with process knowledge and complex cases.

• Process Trainer:

  Help new employees learn communication standards, systems, and process guidelines.

• Team Leader:

  Guide a team, monitor performance, and support employee development.

• Operations Management:

  Progress towards supervisory and operations roles with relevant experience and performance.

Career progression depends on individual performance, skill development, business requirements, and available openings.

Benefits & Perks

• 3 days of hotel accommodation

  for eligible joining candidates.
• Multiple performance-based incentives.

• Male candidates:

  180 cab allowance, as per applicable company policy.

• Female candidates:

  Free cab facilities, as per company policy.
• Opportunity to learn professional customer service practices and e-commerce operations.
• Potential for career development and internal growth opportunities.

Why Should You Apply?

• Opportunity to enter the BPO industry as a graduate fresher.
• Opportunity for experienced candidates to use their existing customer-handling skills in an e-commerce process.
• Develop fluent business communication and professional call-handling abilities.
• Gain practical experience in customer relationship management and complaint resolution.
• Learn how to improve customer satisfaction and deliver customer delight.
• Build transferable skills that can support future opportunities in quality, training, and team management.

APPLY NOW | JOIN TRANSCOM

If you have excellent English communication skills, a problem-solving mindset, and a passion for helping customers, this opportunity could be the right next step in your career.

Job Location:

Candidates willing to work from the Jaipur office should apply. Outstation candidates must be ready to relocate to Jaipur.

Share your updated CV with the recruitment team to apply!

Take the next step in your career and become part of a customer-focused team where communication, problem-solving, and customer delight matter every day.

HOW TO APPLY

HR RAJ

92165 77366

Interested candidates can WhatsApp their updated CV directly to the above-mentioned number.