Customer Support Executive - Flipkart

Job Responsibilities Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically. Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations. Develop in-depth product knowledge and provide accurate information to customers. Assist customers with order processing, shipment tracking, and returns or exchanges. Maintain accurate records of customer interactions and inquiries. Provide basic technical support, troubleshoot issues, and escalate complex problems as needed. Collaborate with other departments to resolve customer issues and ensure a positive customer experience. Identify customer inquiry trends and provide feedback for process improvement. Maintain high customer satisfaction by building rapport and establishing strong relationships with customers. Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company. Job Qualifications A Bachelor's degree in a reputed university Strong communication skills, both verbal and written.(English & Hindi is mandatory) Excellent problem-solving and conflict-resolution abilities. Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Rotational shift Education: Bachelor's (Required) Language: Hindi (Required) Work Location: In person