Customer Support Executive

Job Title: Customer Support Executive Fintech

Location:

Experience:

Employment Type:

Job Overview:

Customer Support Executive

Key Responsibilities:

• Customer Interaction:

  Handle inbound and outbound calls, assisting customers with fintech products, services, and account-related queries.

• Issue Resolution:

  Identify, troubleshoot, and resolve customer issues efficiently to ensure a positive experience.

• Product Guidance:

  Educate customers about product features, benefits, and usage.

• Account Assistance:

  Support customers with balance inquiries, transaction status, account setup, and other account-related concerns.

• Escalation Management:

  Escalate unresolved or complex issues to relevant teams for prompt resolution.

• Documentation:

  Maintain accurate records of customer interactions, feedback, and resolutions in the company's CRM system.

• Customer Feedback:

  Gather insights from customers to enhance our products and services.

• Compliance and Security:

  Ensure all interactions comply with regulatory and data security standards.

• Cross-Department Collaboration:

  Work closely with technical support, product, and compliance teams for seamless issue resolution.

Eligibility Criteria:

• Age Requirement:

  20 to 29 years

• Education:

  Any graduate (Business, Finance, IT, or related fields preferred)

• Experience:

• Freshers:

  Welcome to apply

• Experienced:

  1-3 years of customer support experience (preferably in fintech or SaaS)

Skills Required:

• Strong verbal and written communication skills
• Ability to handle high-pressure situations professionally
• Familiarity with CRM tools and ticketing systems is a plus
• Knowledge of fintech products, banking, or payment processing is an advantage

Salary & Benefits:

• Fresher Salary:

  ?16,000 in hand

• Experienced Salary:

  ?20,000 in hand

• Incentives:

  Up to ?5,000 per month based on performance
• Growth opportunities in a fast-paced fintech environment

If you are passionate about customer service and fintech, apply now and be part of our dynamic team!