Customer Support Executive (CSE)- Voice Process

Infospire IT Solutions Private Limited

0 - 4 years

0 Lacs

kolkata west bengal

Posted:1 week ago| Platform: Shine logo

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Skills Required

data entry good communication skills in english basic computer knowledge typing crm usage polite patient customeroriented approach ability to work in a fastpaced environment

Work Mode

On-site

Job Type

Full Time

Job Description

**Job Description:** As a customer service representative at our company, you will be responsible for handling inbound customer calls for queries, complaints, or service support. Your main role will involve resolving issues efficiently and providing accurate information to customers. Maintaining customer satisfaction through effective communication and problem-solving will be crucial in this role. In addition, you will be expected to escalate unresolved issues to the appropriate channels. **Key Responsibilities:** - Handle inbound customer calls for queries, complaints, or service support. - Resolve issues efficiently and provide accurate information. - Maintain customer satisfaction through effective communication and problem-solving. - Escalate unresolved issues. **Qualifications Required:** - Good communication skills in English. - Basic computer knowledge (typing, CRM usage, data entry). - Polite, patient, and customer-oriented approach. - Ability to work in a fast-paced environment. **Additional Details:** Our company offers a range of benefits to employees, including health insurance, life insurance, and provident fund. We also provide perks such as 5 days working and cab/bus facility available in odd hours. This is a full-time, permanent position suitable for fresher candidates. The work location is in person. ,

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Customer Support Executive (CSE)- Voice Process