Customer Support Executive (CSE)

Position Overview

Role Title: Healthcare Assistant (Customer Support Executive)
Department: Support Team
Purpose: To help doctors and patients by managing appointment calls efficiently.

You’ll basically act as a link between patients and doctors, ensuring appointments are properly scheduled and recorded.

Job Summary (What You’ll Do Daily)

You’ll:

• Talk to doctors and patients on phone calls — both incoming and outgoing.
• Book or confirm appointments in the system.
• Update call notes — meaning you’ll record what each call was about and any important details.
• Follow up with patients or doctors if needed.
• Work as part of a support team to ensure smooth communication and great service.

So it’s a customer support + admin coordination role — focused specifically on healthcare clients.

Key Responsibilities (Main Tasks)

• Call doctors/patients to book, confirm, or reschedule appointments.
• Record every call and appointment accurately in the company’s database.
• Follow up when needed — e.g., confirming visit times, checking patient availability.
• Maintain confidentiality (since it’s healthcare-related, patient info must stay private).
• Coordinate with team members to ensure everything runs smoothly.

Key Skills & Requirements

• Excellent English communication – you’ll speak with international clients, so clear English is essential.
• Typing speed of 60 WPM (mandatory) – you’ll need to type notes quickly while or after speaking on calls.
• 1 year of International BPO experience – you must have handled voice calls for overseas customers before.
• Tech comfort – familiar with CRM tools (customer management systems) and MS Office.
• Preferred education – candidates with science/medical backgrounds (B.Sc, B.Pharma, Nursing) will be preferred, since the work involves healthcare terms.

Benefits

• Performance incentives – earn extra based on your call quality or targets.
• Training programs – get trained in healthcare communication and systems.
• International exposure – work with overseas healthcare clients (likely US/UK).
• Career growth – potential to grow into senior roles or team leader positions.

In Simple Terms

This is a healthcare call center job, where you’ll:

• Talk to doctors and patients abroad,
• Book their appointments correctly,
• Maintain records in the system,
• Type fast (60 WPM is key),
• Communicate clearly and professionally in English.

Contact HR Vaishnavi-7898228409

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person