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Customer Support Executive (CSE)

General Diagnostics international PVT LTD

2 years

0 Lacs

Turbhe Khurd, Navi Mumbai, Maharashtra

Posted:6 days ago| Platform:

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Skills Required

Customer service English 12th Pass Bachelor's degree In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: · Solve client problems effectively by providing correct and complete information within the defined Turnaround Time (TAT). · Consistently meet all Key Performance Indicators (KPIs), including: o AHT (Average Handling Time) o CSAT (Customer Satisfaction Score) o NPS (Net Promoter Score) o Call Quality o Shift Adherence o Shrinkage Control o Productivity o Login Hours · Maintain a high level of professionalism and empathy in all client interactions. · Collaborate with internal teams to ensure timely resolution of issues. · Continuously improve service delivery by identifying gaps and suggesting enhancements. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Application Question(s): Comfortable working in Night Shift Experience: Customer Support: 2 years (Required) Work Location: In person Speak with the employer +91 8169429885

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Customer Support Executive (CSE)

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Skills Required

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