Customer Support Executive (CSE) Female

We are looking for a Customer Support Executive to manage customer queries, provide timely resolutions, and ensure a positive customer experience. The role involves coordination with internal teams and handling customer interactions across online platforms.

Key Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and online platforms.
• Provide accurate information regarding products, orders, deliveries, and returns.
• Resolve customer complaints promptly and escalate issues when required.
• Coordinate with internal teams such as logistics, sales, and operations to ensure customer satisfaction.
• Maintain and update customer records, order details, and reports using Excel.
• Support online order management and post-sales service activities.
• Ensure adherence to company policies and service standards.

Eligibility & Requirements

• Experience: 1–2 years in customer support or a related role.
• Language Skills: Fluency in Hindi and English (mandatory).
• Technical Skills: Moderate knowledge of MS Excel (data entry, basic formulas, reports).
• Preferred Experience: Exposure to online customer support, e-commerce, or packaging industry will be an added advantage.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks .

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,396.84 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person