Customer Support Executive (CCE)

We are seeking a dedicated and customer-focused Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. The ideal candidate should possess excellent communication skills, a strong customer service orientation, and the ability to thrive in a fast-paced environment.

Roles and Responsibilities
Customer Support:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Assist customers with product information, order placement, and issue resolution.
• Provide exceptional service to ensure customer satisfaction and loyalty.

Problem Resolution:

• Identify and resolve customer concerns, complaints, or issues effectively.
• Collaborate with other departments to address complex problems and escalate issues when necessary.

Documentation:

• Maintain accurate and detailed records of customer interactions and transactions.
• Document and report recurring issues to facilitate process improvements.

Product Knowledge:

• Stay informed about company products, services, and promotions to provide accurate information to customers.
• Continuously update knowledge base to stay current with changes and updates.

Adherence to Policies:

• Ensure compliance with company policies and procedures in all customer interactions.
• Follow established scripts and guidelines to maintain consistency in communication.

Communication Skills:

• Effectively communicate with customers, colleagues, and other departments to ensure a seamless customer experience.
• Utilize active listening skills to understand and address customer needs.

Performance Metrics:

• Meet and exceed performance targets, including call handling metrics, customer satisfaction, and resolution times.
• Participate in ongoing training and development to enhance performance.

Qualifications:

• College degree is mandatory.
• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle high-stress situations and remain calm under pressure.

Desired Skills and Abilities

• Searching for information.
• Attention to detail.
• Taking notes.
• Time management.
• Problem-solving.
• Communicating results
• Excellent Communication Skills
• Basic Telephone Etiquettes
• MS Office
• Basic System Navigation Skills
• Customer Focus and Being Attentive
• Troubleshooting
• Good reasoning and analytical skills
• Active listening skills
• Ability to comprehend the customer requirement well

Criteria

• 5 days work
• Willing to work in Night Shift
• Female required

Good to have

• Handling International calls
• Good typing speed

Note - This job is for Indore location only and you need to be physically available in this city to work.
We are not looking for freshers.
Candidates can apply from any location in India but have to relocate to Indore on his/her own expenses to work with us.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 28/07/2025