Customer Support Executive

Location: Caratbazaar, Rajouri Garden (Near Metro Station)
Working Days: 6 Days a Week (Monday to Saturday)
Working Hours: 11:00 AM – 8:00 PM
Salary Range: ₹12,000 – ₹18,000 per month (based on experience)

About Caratbazaar

Caratbazaar is a premium jewellery brand specializing in lab-grown diamond and moissanite jewellery. We are committed to offering our customers superior quality, exceptional designs, and transparent service.

Job Role & Responsibilities

We are seeking an experienced and customer-focused professional to manage our e-commerce customer communication. The ideal candidate should be confident in handling both calls and chat support efficiently.

Key Responsibilities:

• Handle incoming and outgoing customer calls related to online orders, product details, and after-sales support.
• Respond to customer queries received via chat, WhatsApp, and email in a professional and timely manner.
• Assist customers in placing orders, sharing product information, and confirming purchases.
• Maintain daily follow-ups with potential leads and ensure smooth order processing.
• Coordinate with internal teams (sales, dispatch, and marketing) to resolve customer concerns.
• Update and manage basic order records and customer data.
• Maintain a polite, empathetic, and positive attitude with every customer interaction.

Required Skills & Qualifications

• Minimum 2 years of experience in customer care, telecalling, or e-commerce support.
• Excellent communication skills in Hindi and English (spoken and written).
• Strong listening skills, patience, and customer empathy.
• Ability to multitask and handle a fast-paced work environment.
• Basic computer knowledge (Excel, email, WhatsApp Business, CRM tools preferred).

Why Join Us?

• Work directly with a fast-growing jewellery brand.
• Friendly, professional, and growth-driven environment.
• Opportunities to learn e-commerce operations and customer engagement in the luxury jewellery space.

To Apply:
Send your CV to [email protected] with the subject line “Application – E-Commerce Customer Support Executive.”

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person