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Black Hard stone
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Customer support executive

Customer support executive

Black Hard stone

0 - 1 years

|

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer support

Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview

Customer Support Executive

Key Responsibilities

Provide exceptional customer support through various channels including phone, email, and chat.
Assist customers with inquiries, issues, and product-related questions in a timely and professional manner.
Document customer interactions and feedback to improve service quality and customer satisfaction.
Collaborate with team members to resolve complex customer issues and ensure a seamless experience.
Participate in training sessions to enhance product knowledge and customer service skills.
Adhere to company policies and procedures while maintaining a positive attitude.
Work on a rotating schedule to provide support during peak hours and ensure coverage.

Qualifications

The ideal candidate will possess the following qualifications:

Minimum of
0 to 1 year
of experience in customer support or a related field.
Strong communication skills, both verbal and written, with a focus on customer interaction.
Ability to work effectively in a team-oriented environment.
Proficient in using customer support software and tools.
Strong problem-solving skills and a customer-centric mindset.
Willingness to work on-site and adapt to a rotating work schedule.
A positive attitude and a passion for helping others.

10 positions

More Jobs at Black Hard stone

Customer support executive

hyderabad

Experience: Not specified

INR 0 - 0 Lacs

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Black Hard stone

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