Customer Support Executive

Company Name: ARB Accessories Pvt. Ltd.
Job Location: B-54, Ecotech 6, Greater Noida, Uttar Pradesh
Salary: ₹15,000 – ₹25,000 per month
Experience: 1–3 Years (Freshers with good communication skills may also apply)
Job Type: Full-Time
Work Mode: Onsite (Work from Office)
Interview Mode: Face-to-Face Only
Joining: Immediate Joiner Preferred

Job Summary

ARB Accessories Pvt. Ltd. is looking for a motivated and detail-oriented Computer Operator / Customer Support Executive to manage customer inquiries, handle CRM operations, process orders, and provide effective customer support through phone calls, WhatsApp, email, and the company website.

The ideal candidate should have basic computer knowledge, good communication skills in Hindi and English, and the ability to manage customer queries and maintain accurate records.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer inquiries through phone, WhatsApp, email, and the website.
• Create, update, track, and close customer support tickets in the CRM system.
• Resolve customer complaints and follow up until issues are addressed.
• Process customer orders and update order statuses in the CRM.
• Coordinate with warehouse, logistics, sales, and other departments.
• Maintain customer databases, records, and support documentation.
• Perform data entry and daily computer operations.
• Prepare daily reports and maintain support records.
• Escalate complex issues to the concerned department when required.

Required Skills

• Basic computer knowledge and proficiency in MS Office, especially Excel and Word.
• Knowledge of CRM software; experience with ERPNext will be an advantage.
• Good verbal and written communication skills in Hindi and English.
• Good typing speed and data entry accuracy.
• Strong customer-handling and problem-solving abilities.
• Ability to multitask and work efficiently under pressure.
• Attention to detail and a customer-focused approach.

Educational Qualification

• Graduate in any stream.
• 1–3 years of experience in customer support, computer operations, or a similar role.
• Freshers with good communication and computer skills are also welcome to apply.

Preferred Experience

• CRM/ERP operations
• Customer calling and query resolution
• Ticket management
• Order processing and status tracking
• WhatsApp and email support
• Data entry and documentation

Salary & Benefits

• Monthly salary: ₹15,000 – ₹25,000, depending on experience and skills.
• Full-time, onsite employment.
• Opportunity to develop skills in CRM operations and customer relationship management.

How to Apply

Interested candidates can send their updated resume to:

Email:hr@omcomputronix.com

Important: Candidates must be available for an in-person interview and should preferably be able to join immediately.

Work Location: B-54, Ecotech 6, Greater Noida, Uttar Pradesh.

Join ARB Accessories Pvt. Ltd. and become part of a team committed to efficient customer service and smooth business operations.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person