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Customer Support Executive

0 - 31 years

0 Lacs

Herohalli

Posted:2 months ago| Platform: Apna logo

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Skills Required

support onboarding resolve communication

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support Executive Location Bangalore Experience Fresher or Experienced 0 - 1 Years of Experience Qualifications Education: Graduate Language Proficiency: Hindi & English Additional Skills Engage with newly onboarded drivers Guide drivers through trip completion milestones Ensure a smooth onboarding experience Resolve driver queries efficiently Target-driven approach Key Responsibilities Follow-Up for F5 (First 5 Trips) Call drivers 5 days after onboarding Remind them about completing 5 trips within 7 days to earn a ₹100 Joining Bonus (JB) Address any operational issues Follow-Up for F50 (First 50 Trips) Call drivers 25 days after onboarding Encourage them to complete 50 trips within 28 days to earn a ₹250 JB Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements Eligibility Criteria Any Graduate Good communication skills in English & Hindi Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi Strong problem-solving skills Ready to work from the office Salary NTH: 17k + 4k Variable pay plus PF & ESIC Shift Day shift Week off Sunday off Mode of Interview Virtual/Telephonic RequirementsRequirements: Any Graduate Good communication skills in English & Hindi Strong problem-solving skills BenefitsBenefits Salary- NTH: 17k + 4k Variable pay plus PF & ESIC Shift- Day shift Week off- Sunday off

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