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Job Description: You will be working for one of Uplers' clients, Turvo, a company based in Dallas, Texas, with offices in Hyderabad, India, that provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Role Overview: As part of the team, you will be responsible for proactively monitoring the production environment, debugging and troubleshooting services, participating in bug triage, diagnosing and resolving complex product and integration issues, developing and deploying technical solutions, and ensuring customer SLA resolution and performance. You will collaborate with various teams to identify systemic product issues and drive product improvements. Additionally, you will create and maintain technical documentation, train and mentor support analysts, and keep up to date with new Turvo products and services. Key Responsibilities: - Proactively monitor the production environment and respond quickly to trends or issues. - Contribute to debugging and troubleshooting the complete stack of a service. - Participate in bug/issue triage with feature teams and support decisions towards business and engineering goals. - Diagnose and resolve complex product and 3rd party integration issues reported by customers. - Develop and deploy technical solutions into production systems. - Available 24 X 7 for all Sev 1 and Sev 2 customer product issues. - Collaborate with cross-functional teams to identify systemic product issues and drive product improvements. - Create and maintain technical documentation and knowledge base articles. - Train and mentor Support Analyst (Tier 1) team members. - Make informed decisions and work independently. Qualifications: - Bachelor's degree in Engineering, Computer Science, or related field. - 2+ years of experience in production support/Technical support. - Strong troubleshooting skills and a customer-centric approach. - Experience with Kibana, Elasticsearch, MySQL, MongoDB, REST API, Open API, RabbitMQ. - Preferably experience debugging Java. - Excellent communication skills, both written and verbal. - Ability to work independently and prioritize effectively. - Willingness to work flexible hours and be available 24 X 7 for Sev 1 and Sev 2 issues. - Previous experience within Supply Chain or Logistics industries is desirable. - Excellent analytical skills, debugging, and problem-solving skills. - Strong team player with good written and verbal communication skills. - Proficiency in utilizing support tools, CRM systems, and remote support technologies. If you are ready for a new challenge and an opportunity to take your career to the next level, don't hesitate to apply today for this full-time permanent position with Turvo through Uplers. Job Description: You will be working for one of Uplers' clients, Turvo, a company based in Dallas, Texas, with offices in Hyderabad, India, that provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Role Overview: As part of the team, you will be responsible for proactively monitoring the production environment, debugging and troubleshooting services, participating in bug triage, diagnosing and resolving complex product and integration issues, developing and deploying technical solutions, and ensuring customer SLA resolution and performance. You will collaborate with various teams to identify systemic product issues and drive product improvements. Additionally, you will create and maintain technical documentation, train and mentor support analysts, and keep up to date with new Turvo products and services. Key Responsibilities: - Proactively monitor the production environment and respond quickly to trends or issues. - Contribute to debugging and troubleshooting the complete stack of a service. - Participate in bug/issue triage with feature teams and support decisions towards business and engineering goals. - Diagnose and resolve complex product and 3rd party integration issues reported by customers. - Develop and deploy technical solutions into production systems. - Available 24 X 7 for all Sev 1 and Sev 2 customer product issues. - Collaborate with cross-functional teams to identify systemic product issues and drive product improvements. - Create and maintain technical documentation and knowledge base articles. - Train and mentor Support Analyst (Tier 1) team members. - Make informed decisions and work independently. Qualifications: - Bachelor's degree in Engineering, Computer Science, or related field. - 2+ years of experience in production support/Technical support. - Strong troubleshooting skills and a customer-centric approach. - Experience with Kibana, Elasticsearch, MySQL, MongoDB, REST API, Open API, RabbitMQ. - Preferably experience debugging Java. - Excellent communication skills, both written and verbal. - Ability to work independently and prioritize effectively. - Willingness to work flexible hours and be availabl
