Customer Support Associate

Policybazaar

0 - 5 years

2 - 4 Lacs

Gurugram

Posted:4 days ago

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Job Description

Job Role - Customer Care Executive

Experience - 0 to 4 Years

Job Location - Gurgaon

Interview Mode - (Offline) Face to Face at office

Role & responsibilities-

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

What we are looking for in a candidate

Should be Confident & Dynamic.
Should have a bent towards Sales & Customer support.
Excellent interpersonal and listening skills
Good persuasion skills.
Should be efficient in converting customer interest into sales.
Good negotiation skills
Team Player
Quick learner, creative and achiever.
Passionate about work output

#Apply now

Skills Required

voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

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