Customer Support Associate

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Minimum Experience: 0-2 Years

Job Duties:

· Understand OMSGuru platform and it’s functioning thoroughly

· Support our existing clients via Chat, Phone, Email & Tickets.

· Help onboard new clients onto our system

· Respond promptly and professionally to customer inquiries in person, by telephone, or by email

· Maintain an updated knowledge of the organization's products, services, and customer service policies

· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

· Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

· Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

· Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift