Customer Support Associate

What will you do?

• Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Take a Customer-focused approach to handle complaints and escalations.
• Identify Customers’ needs, clarify information, research every issue, and provide solutions and/ or alternatives. Building relationships.
• Understanding the unstated needs of the customer, asking relevant questions.
• Achieving the assigned target, following all SOPs

Competencies and Skills Required :

• Proven experience of working in a similar role for minimum 2 years
• Candidates from E-Commerce and D2C companies will be given preference
• Excellent verbal and written english communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure
• Able to work on google suite and familiarity with google documents.
• Ability to work well with a team.
• Ability to perform multiple tasks and adjust quickly in short time frames.

Work Experience: 2-4 Years

Working days: 6 days (Monday - Saturday)

Location: Okhla, Delhi

Perks:

• Friendly atmosphere
• High learning & personal growth opportunity
• Flexible Timings
• Diverse work environment

Why Nutrabay:

Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximize the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.

About Nutrabay:

Nutrabay was born out of a problem that all health and nutrition stores in India could not actually ensure the authenticity of the products they deliver as they were all a marketplace. This is not the best situation when you need to ensure 100% authenticity of products as the website selling these never know what the 3rd party seller is actually sending to the customer via their website. This is where we saw a huge problem to be solved. A website that lists no 3rd party seller, no middlemen, fulfills and ships direct to the customer, gets certified by all the brands for authentic products, and is able to offer comfortable price points at the same time.

Today, we have found huge success in solving this problem. We’re proud of it and will continue to innovate and bring exciting products that help people become a better version of themselves.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: In person