Customer Support Associate

A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities

• Answer questions about products or services
• Help troubleshoot issues
• Process returns
• Handle customer complaints
• Provide solutions and alternatives
• Follow up to ensure resolution
• Record customer interactions
• Process customer accounts
• File documents
• Adhere to service level agreement (SLA) deadlines

Skills

• Empathy: Understand another person's emotions and perspective
• Problem solving: Identify problems, brainstorm, and analyze answers
• Communication: Provide knowledgeable help to customers
• Active listening: Listen to customers and understand their concerns
• Patience: Remain calm and positive during stressful interactions
• Organizational skills: Manage time well and multitask
• Documentation skills: Maintain accurate records

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Language:

• Hindi (Required)
• English (Required)
• Bengali (Required)

Work Location: In person

Expected Start Date: 29/07/2025