Customer Support Associate

Job Description – Customer Support Associate (International Process – Voice / Non-Voice | E-Commerce)

Location: Near Noida Sector 16 Metro Station

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

About the Role

We are hiring enthusiastic Customer Support Associates for our International Voice/Non-Voice E-Commerce Process. The role includes handling customer queries, resolving issues, and delivering an excellent customer experience.

Eligibility Criteria

• Graduates only (mandatory)
• Must have excellent spoken English, good grammar, and correct sentence formation
• Freshers can apply
• Experienced candidates must have valid documents
• Age Limit: 18–30 years
• No targets & no pressure

Work Schedule

• 6 days working, 1 rotational weekly off
• 9-hour shift, including 1-hour break

Shift Details

• Female employees: Day shift till 8 PM maximum
• Male employees: 24×7 rotational shifts (includes night shift)

Salary Structure

For Freshers:

• ₹20,000 in-hand
• ₹24,000 CTC + PLI

For Candidates with Minimum 6 Months Experience:

• ₹24,000 in-hand
• ₹28,000 CTC + PLI

(PLI = Performance Linked Incentive)

Key Responsibilities

• Handle customer issues via calls, chats, or emails (voice & non-voice)
• Provide accurate information and effective solutions
• Maintain professionalism and quality standards
• Ensure timely resolution of customer concerns
• Follow all process guidelines and work ethics
• Night Shift Travel Allowance: ₹2,000 per month (for employees working in night shift)

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person