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Jobs in Bengaluru
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Epifi Technologies
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Customer Support Associate

Customer Support Associate

Epifi Technologies

1 - 3 years

|

3 - 5 Lacs

Posted:2 months ago| Platform:

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Skills Required

Customer Support Excel Sheet Excel Report Preparation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Outcall customers to understand why they dropped off during the loan journey.
Identify and document reasons such as technical issues, eligibility concerns, or lack of clarity.
Educate customers about the loan product and assist in completing their application.
Collaborate with Product, Tech, and Operations teams to share insights and flag recurring issues.
Track and report on call outcomes and conversion metrics.
Support continuous process enhancement through feedback loops and insights.
Be updated about new products/processes in loan origination/distribution process.

Skills Required

Strong communication and problem-solving skills.
Ability to understand and explain basic financial products
Experience in sales, customer service, or loan operations preferred.
Comfortable working in a fast-paced, data-driven environment.
Basic knowledge of loan products
Capability to handle multiple simultaneous requirements across cross-functional teams

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Epifi Technologies

Financial Services

Bangalore Karnataka

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