Customer Support Analyst

Customer Support Analyst

Pune, Hybrid

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core—surrounded by an extensible array of streamlined software solutions—our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA are pushing the boundaries of technology to enhance our relationships with our clients. We are a growing team, focused on adding creative, knowledgeable individuals who are ready to jump right in and make an immediate impact.

• 30+ years of experience in the Crop and Animal Health industry
• More than 20 billion USD sales processed annually
• Over 2,15,000 payments issued via marketing programs yearly

What’s the role?

As a Customer Support Analyst, you will be trained on AGDATA’s tools, processes, and practices to support data processing and cleansing. In addition to learning general business rules across the Ag industry, you will participate in the round robin workflow by handling basic tasks with guidance from a Data Operations Specialist or higher. You will follow documentation closely, ensure accuracy through regular quality checks, and receive assistance with external communications as needed.

In this role, you will …

• Complete basic data processing and cleansing tasks within the round robin workflow under Data Operations Specialist Team Lead
• Complete basic tasks with support from documentation and/or team mentor
• Cleanses, reviews, and matches client data in Excel and other tools
• Utilize demographic information provided by data submitters to match existing records
• Create new customer records using internal and external tools
• Assist the Data Operations team with prioritizing high-volume data error cleansing workloads
• Execute data processing steps and helps review and resolve errors or integrity issues
• Begin assisting with data investigations to troubleshoot problems
• Escalate items requiring developer or senior team member intervention
• Escalate requests for additional information from data submitters
• Perform product mapping and applies conversions to quantity and UOM on transactions
• Communicate with data submitters and occasionally clients to resolve data issues with support from team mentor
• Track time within assigned tickets using Tempo in Jira
• Participate in regular QC reviews of work and ensures adherence to documentation standards

Our ideal candidate will have…

• Bachelor’s degree or equivalent work experience

3+ years’ experience in data entry, cleanse, review, and matching.

• Ability to apply different business rules and logic to data set
• Introductory knowledge of Microsoft SQL Server
• Introductory knowledge of Jira and Confluence
• Proficient Excel knowledge, ideally able to utilize Pivots and Vlookups
• Excellent written and verbal communication skills
• Problem solving mindset
• Desire and ability to cross-train within the team to learn about and support new processes
• Desire to learn and being mentored
• Ability to ask questions of others, listen, understand, and apply learnings
• Ability to manage time effectively, prioritize tasks, set goals, and develop a process for achieving those goals
• Ability to manage multiple responsibilities simultaneously while staying focused on team goals and

deadlines

• Proficient level of self-sufficiency in maintaining one’s own workload

Why Join Us?

Opportunity to work on impactful internal projects that drive company success.

Collaborative and innovative work environment.

Professional development and growth opportunities.

Competitive salary and benefits package.

How AGDATA will support you: Supporting your health & well-being:

Comprehensive medical coverage – up to INR 7.5 lakh for employee and dependents, including parents.

OPD benefit – coverage of up to INR 15 thousand covering expenses across specialties.

Paternity leave up to 14 working days with the option to split leave.

Emphasizing work life balance: Flexible hybrid work policy

Experiencing a work culture that promotes from within: In 2023, 13% of our associates were promoted

internally.

Being comfortable in the office: Coming into our brand-new office space? Free snacks and top class facilities

will be available for you.

AGDATA is proud to offer equal employment opportunities. If you have a disability or special need that

requires accommodation at any time during the recruitment process, please let us know.